Thomas Cusack Email & Phone Number

Wembley, Gb

Harrow, England, United Kingdom

Contributed to the flagship store's Customer Service Team, working with 15+ staff members during peak hours. Responsible for creating a welcoming retail environment that enhanced customer interactions and achieved high retention rates.Helpdesk and Communication Management:Called upon to manage the central helpdesk, effectively handling customer inquiries and resolving situations. Duties included answering customer phone calls, directing calls to relevant supervisors and managers, using Tannoy speaker systems, and directing shopfloor staff to assist in any customer needs. Always kept an optimised, presentable workspace to improve productivity and efficiency among other staff. Technical Proficiency and Data Protection:Demonstrated adept operation of POS systems, ensuring accurate transactions, and handling cash and other forms of payment. Regularly used company websites and digital price books to offer online support for customer queries on stock availability and deliveries. Resulted in a reduction of price discrepancies and improved resource allocation. Additionally, aided in processing customers' 'Click and Collect' orders, ensuring their data remained confidential and secure. Using speakers and coordinating other staff members, successfully reduced customer waiting times and enhanced service delivery.Adherence to Security Protocols and Risk Management:Helped enforce stringent security procedures, effectively deterring fraudulent activities and ensuring compliance with data protection, retail law, and quantity regulations. Always called up additional security when required to de-escalate potentially dangerous situations.

Bachelor'S Degree, English Literature, First Class Honours

Activities and Societies: - Participated in Psychology and Film Societies

Gcse'S And A-Levels

Activities and Societies: - Participated in the Gifted and Talented Programme. - Volunteered at the school's library. - Participated.