Tom Wagner Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Driving improvements in student engagement and learning for one of the largest online universities in the US (150,000 students), managing a team of 8 to 15 data scientists, psychometricians, and learning analysts. Using machine learning techniques such as Light Gradient Boosting and XGBoost to create student-level recommendations on what to study, when to get help, when to take the assessment, and which courses to take next term. Improving the quality of assessments, learning content, DEI efforts, and the student online experience, Training, testing, and deploying predictive and prescriptive models with an Agile approach. Maintaining the integrity of learning assessments, and innovating with new methods and automation for increased modularity and scalability. Making significant contributions to Gates Foundation funded initiatives.

Salt Lake City, Ut, Us

Manage partnerships for the largest software provider to dental practices. This includes running a Developer Partner program that gives API access to 200+ software vendors, managing strategic partners (OEM and whitelabel), managing large government contracts that involve other software partners and prime contractors, and identifying potential acquisition candidates.

Lehi, Ut, Us

P&L responsibility for the Kuali Student product line (open source SaaS applications for higher education) including product strategy and development, partner management, competitive analysis, feature development, and managing feature prioritization in an Agile, continuous-deployment development model. Launched version 1.0 of the first Student System module. Drove early product adoption by institutions such as the University of Washington, Southern New Hampshire University and BYU. Mapped key buyer/influencer/user personas and their pain points to product features, led product webinars, and organized successful marketing events.

Portland, Or, Us

Discovered analytic insights to drive 30%+ improvement in the effectiveness of our service, while reducing costs by up to 20%, using a wide variety of statistical techniques including logistic regression, uplift modeling, and hypothesis testing. Launched a new product (career coaching) that delivered 90%+ satisfaction ratings from students at our initial customer site. Managed team that drove acquisition of mobile application provider, including vendor landscape, due diligence, and managing pilot deployment, and that also revamped our strategy for enrollment coaching to better compete with a growing set of adjacent competitors. Responsible for strategy, product design, pricing, and product-related business development.

Reston, Va, Us

More than doubled license revenues in 2 years, going from 10% of companywide proprietary license revenue to 22%. Managed product with highest customer satisfaction (NPS score) in the company. Launched award-winning Signals predictive analytics product in partnership with Purdue University. Launched the company's first SaaS product using Agile development methodologies. P&L responsibility for product category that focuses on Retention & Student Success (reducing student churn), including strategy, product line management, positioning, competitive analysis, and new product development.

Reston, Va, Us

Directed strategic planning, market research, and product innovation process. Created pipeline of $300 million in new product concepts. Partnered with sales teams to create business plans for entry/expansion into key international markets including the Middle East, Brazil, Australia, and Spanish-speaking Latin America. Created companywide idea generation process, and stage-gate style concept evaluation process.

Reston, Va, Us

Managed important cross-functional strategy projects at the request of senior management for this $550 million division of a $5 billion enterprise software company. Sample projects include developing a business case for entry into a contiguous product market, including competitive analysis, analytics-driven segmentation, financial projections, and build/buy/partner recommendation; preparing pitch deck materials that resulted in $590 million acquisition of SCT by SunGard; recommending go/no-go on M&A opportunities; identifying international markets that represent the greatest opportunity for expansion.

El Segundo, Ca, Us

Increased per-unit revenue on base-level product by 126%. P&L responsibility for product lines that represented 90%+ of the revenues for this publicly traded dotcom. Included managing dot releases, setting strategy and direction of the 3.0 product, pricing, market research, and competitive analysis. Implemented product profitability modeling, including impacts of customer acquisition costs, customer service costs, and retention/churn management. Managed cross-functional product launch teams.

Plano, Tx, Us

Increased revenues of videoconferencing product 112% year-over-year through a combination of price increases, improved collections practices, and better geographic coverage. Managed the $1.1 billion "full serve" portion of the printing and copying business (everything "behind the counter" in a Kinko's store, except Large Format), videoconferencing, and some dotcom initiatives. Managed large cross-functional teams to launch new products to a 1,000 store, 25,000 employee retail organization. Managed dotcom partnered offerings with Webex and Verisign. Presented business case for re-entry into coursepacks market based on digital rights management technology.

Mba

Ba, Quantitative Decision Analysis