Thomas W. Email & Phone Number

Rosemead, CA, US

Working as a Senior Digital Product Manager, on various projects including consolidating power outage map, weather awareness page, and chatbot on for SCE.com. Additionally, I created a digital product framework to standardize digital product management tasks and deliverables into a repeatable process work with C Suite leaders, UX, IT, Design Agency.

Perform product management and web development for The Good Seed non-profit. Managed a team of 3 marketing freelancers and created a content strategy for all web and social media channels. Redesigned the company website incorporating responsive designs and new information architecture the user experience.Created a content calendar for Instagram, Twitter.

New York, US

MXM was acquired by Accenture Interactive in March 2017 and the transition was executed in October 2018.A leader in digital marketing and product management service line focused helping drive practice area growth and serving as a digital SME in the areas of business systems analysis, process improvement, and product management.Advised and worked with.

New York, US

Led requirements elicitation sessions with The Leading Hotels of the World Product Teams to identify key design features for a new points-based loyalty program and website redesign project. Proactively collaborated with the account team and client product teams to define fundamental business rules to support the requirements definition and new user.

San Francisco, California, US

Formed well-defined user stories in JIRA for the Credit Monitoring application written in Java/.NET with accompanying low fidelity wireframes and mock-up and delivered four virtual training sessions to 400 employees. Conducted requirements elicitation sessions with end system users, and enterprise Compliance groups that resulted in the successful staged.

Culver City, CA, US

Facilitated Brainstorming Session with domain SME and management to identify Data In Use scenarios of the Data Loss Prevention Program. Documented and confirmed scenarios with session attendees.Mapped Global Security Standards and Procedures to Data in Use scenarios. The resulting mapping document was used in project scope development. Documented.

Toyota City, Aichi Prefecture, JP

Conducted requirement focus groups to elicit detailed user requirements for strategic subgroups of Toyota Legal Team. Developed As-Is and To-Be business process flow diagram for Litigation and Non-Litigation for document man agent repository.Collaborated with Legal team and Procurement to complete the Scope of Requirements document for inclusion in the RFP.

San Ramon, CA, US

Facilitated requirements elicitation sessions with a cross-functional group of stakeholders for Gas Nominations application using CPDEP project management methodology at Chevron Pipeline.Conducted UAT testing for Engineering Document Management Systems (EDMS), which significantly improved the availability of engineering drawings in the field.Promoted to.

Houston, TX, US

• Identified $2.3M in process improvement projects by developing and implementing Supply Chain Management Master Data Management model for Oracle Supplier Hub and Supplier Lifecycle Management repositories.
• Pinpointed high-risk areas and process gaps for the Purchasing Department, which led to improved spend analytics.
• Developed project ideation guidelines for IT Governance Council composed of senior executives.
• Facilitated requirements elicitation sessions using Six Sigma and Lean tools with a cross-functional group of stakeholders for Oracle application using the Tollgate Gate project management methodology.
• Optimized Requisition to Pay Process for Israel business for Accounts Payable and Procurement Departments.
• Communicated project status, mitigation plans, requirements traceability matrixes, and UAT Test plans on a daily basis with business stakeholders, vendors, and executives.

Houston, Texas, US

• Served in dual role as Business Analyst in Agile environment and Project Manager for upgrades and integration projects for technology. Created business process flows, data models, cost benefit analysis, documentation.
• Drove $1.4M improvement in working capital in U.S. and $75K in cost savings in support and mitigated financial risk exposure of company by leading process improvement projects to deliver Stewart Underwriter.
• Integrated data and consolidated eight reports into two reports that significantly improved reporting capability, functionality, and decision making capabilities of management team.
• Conducted business analysis, which identified high-risk areas and process gaps for four core process areas.
• Collaborated with PMO, CIO, and IT executives and identified opportunities to better leverage, eliminate, and consolidate fifteen tools and systems utilized for advertisement archiving, effectiveness, and planning.
• Facilitated requirements elicitation sessions using JAD with cross-functional group of stakeholders for ERP application using Solution Center approach.

Houston, Texas, US

• Hired for new market implementation team for financial side of technical solutions focusing on validation initiatives. Defined strategy and developed cost-benefit analysis for executive management to enter retail.
• Realized 2% ROI after first two months of operating within state by coordinating with management team to define corporate policies and implementation of product in Washington D.C.
• Developed test cases and test scripts for Enterprise application using Agile Development Methodology.

Houston, TX, US

• Developed product roadmap for new retail electricity markets in Massachusetts and Illinois that aligned with strategic division of CEO, Vice President of Sales, and managed product lifecycle.
• Delivered project on time and on budget, for three consecutive releases of Residential Electricity “True Value” product, four releases of product requirement documents, and product integration into Lawson CRM.
• Decreased contract approval process from five days to three days, resulting in $255K increase in revenue by coordinating corporate wide initiative across functional teams.
• Turned over 15 unique support contracts with non-standard terms valued over $675K, into three standard contracts, to ensure vendors could meet contractual obligations and support company’s revenue forecast.

Houston, Texas, US

• Led cross-functional team of 25 to design, test, and implement Critical Care/Load Relational database including user system requirements, creating wireframes, GUI design, creating test scenarios, test scripts, data.
• Reduced operating expenditures by $49K through leading process improvement team within Business Process Management group that improved cycle-time reconnect in Field Services division.
• Supported e-commerce related activities for Business Process Management Organization through monitoring and management of transactions from inception to market delivery.
• Represented CenterPoint Energy in vital Market meetings in Austin, Texas while providing subject expertise in area of Enrollment transactions in Texas Deregulated Energy Market.

Master Of Business Administration - Mba, Enterprise Information Systems

Bba, Management Information Systems