Tom Dally work email
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Tom Dally is a Account Executive at Zscaler. He possess expertise in networking, account management, cloud computing, data center, saas and 58 more skills. Colleagues describe him as "Tom is very customer oriented person, reliable, versatile and always aware of every single aspect of an ongoing accounts. It is always great pleasure to work with him.", "Tom managed the support and services relationship with two of our largest customers. In this demanding role, he had to ensure customer satisfaction while delivering on stringent requirements for vendor technical support and services on complex, mission-critical technology infrastructures. Tom managed this role very well, working as an effective liaison between our (vendor's) technical engineering teams and the customers' operations management teams. In doing so, Tom displayed excellent relationship management skills, sound technical knowledge, and keen business sense. Tom is well suited for customer-facing leadership positions in the high-tech industry.", and "While Tom handled our rather substantial account, he unfailingly provided exceptional service for all of our concerns day or night. I worked with him, personally, on a number of occasions. With each case, I was impressed by his diligent pursuit of resolution. He consistently leveraged his technical expertise, extensive product knowledge, and leadership skills to deliver world-class results that not only solved our problem but left me with more knowledge and understanding than I had when we started. He is an indispensable asset to any team lucky enough to have him."
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Account ExecutiveZscalerSan Jose, Ca, Us -
Enterprise Account ManagerHashicorp Feb 2024 - PresentSan Francisco, California, Us -
Strategic Account ManagerHashicorp Jul 2022 - Jan 2024San Francisco, California, UsHashiCorp helps businesses succeed in their digital transformations as they move from static to dynamic infrastructure in hybrid & multi-cloud environments.* Infrastructure-as-Code (Terraform Enterprise)* Dynamic Secrets Management (Vault Enterprise)* Service Discovery, Registry, and Mesh (Consul Enterprise)* Secure Remote Access (Boundary Enterprise) -
Senior Customer Success Manager IiHashicorp Apr 2022 - Jun 2022San Francisco, California, Us* Trusted advisor for client adoption of HashiCorp Multi-cloud solutions; Vault, Terraform, Nomad, Consul and HashiCorp Cloud Platform through planning, implementation, migration and support of Infrastructure and Applications* Working with customers through strategic, architectural and technical facets of their cloud journey and digital transformation journey both on-premises and cloud (AWS, Azure, GCP, OCI)* Driving Value Based Outcomes (VBOs) and helping customers create ROI, TCO, cost and utilization optimization strategies as they solve complex and large-scale cloud adoption and migration challenges ranging from cloud-native start-ups to global enterprises. -
Senior Customer Success ManagerHashicorp Mar 2021 - Mar 2022San Francisco, California, Us* Tools: Gainsight for relationship management, Salesforce for account management, Asana for large projects* Created and maintained external-facing Slack channels to drive deep customer relationships * President's Club 2021 -
Director, Professional ServicesPlatina Systems Jul 2019 - Mar 2021Santa Clara, Ca, Us* Migrated the customer trouble ticket system from Freshdesk to Salesforce CRM* Created the SKU and pricing model for the PS business* Designed Petabyte scale, Software Defined Storage (Ceph) clusters * Wrote and maintained Ansible playbooks to help with management at scale of our clusters -
Senior Manager, Professional ServicesExtreme Networks Nov 2017 - Jun 2019Morrisville, Nc, Us* Collected project deliverables and wrote Statements of Work (SoW's) for each project along with custom price quotes for each project* Managed all phases of network implementations projects from project scoping to customer sign offs * Our team serviced the Data Center portfolio of switches and routers -
Professional Services ManagerBrocade Jan 2015 - Oct 2017San Jose, Ca, Us* Managed ~$1 million of quarterly revenue for the IP networking portfolio* Increased CSAT scores by 30% within first 12 months by hiring top talent and making them the face of our team -
Sr. Customer Success ManagerBrocade 2011 - 2015San Jose, Ca, Us* Provided post sales management of our top tier accounts including Yahoo!, Google, Facebook, SF Giants, and SF 49ers* Received the Status Quo Breaker Award (2015) for excellent problem-solving and communication of issues to the executive/sales teams and customers* Received the Excellence in Customer Success Award (2014) for strategic leadership on cross-functional projects including account management, activity quality process and hardware quality -
Lead, Professional Services ConsultantVenturi Wireless 2006 - 2011Sunnyvale, Ca, Us* Directed a team of four engineers to deploy, install and test 200 HTTP and video optimization servers across 13 MegaFon data centers in Russia within 30 days; largest project in company history Led global deployment of the HTTP and video optimization engine solution project; achieved reduction in RAN data transmission by 30%* Provided a proof of concept solution for mobile carrier Kyivstar; conducted SIM card testing, performed engine optimization adjustments to achieve 30% improvement in load time and 100% client satisfaction
Tom Dally Skills
Tom Dally Education Details
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San Diego State UniversityBusiness Administration (Financial Services)
Frequently Asked Questions about Tom Dally
What company does Tom Dally work for?
Tom Dally works for Zscaler
What is Tom Dally's role at the current company?
Tom Dally's current role is Account Executive.
What is Tom Dally's email address?
Tom Dally's email address is td****@****ail.com
What is Tom Dally's direct phone number?
Tom Dally's direct phone number is +140843*****
What schools did Tom Dally attend?
Tom Dally attended San Diego State University.
What are some of Tom Dally's interests?
Tom Dally has interest in Social Services, Children, Politics, Education, Environment, Health.
What skills is Tom Dally known for?
Tom Dally has skills like Networking, Account Management, Cloud Computing, Data Center, Saas, Troubleshooting, Management, Professional Services, Telecommunications, Tcp/ip, Customer Satisfaction, Technical Support.
Who are Tom Dally's colleagues?
Tom Dally's colleagues are Shivani Patkar, Sachin Jain, Bhushan Dhikale, Tanvi Vij, Anant Sharma, Alex B., Anik Mondal.
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