● Accountable for the training and direct management of 100, maximised productivity through ongoing performance monitoring and review● Executed HR policies including sickness/absence monitoring and reduction; conducted staff 1-2-1s and appraisals, implemented performance improvement plans to enhance staff productivity● Regularly analysed workload and team productivity to plan resources to ensure efficient delivery of all company objectives, recognised for breaking the Amazon shipping record of 6.33 million items shipped in one week● First point of contact for all escalated complaints and queries, followed up to ensure resolution● Promoted a culture of high-performance to deliver a best-in class proposition for customer service, including ensuring 100% of customer orders were completed and shipped on-time Key Achievements:● Established a high performing team to deliver a significant cost saving of £231k for expedited removal and shipping of inventory to Europe before Brexit tariffs were introduced and mitigated late delivery charges● Created and embedded strategies to deliver a 2.76% increase in department throughput speed through the reduction of the number and duration of mechanical jams, as well as a 27.7% reduction in conveyance downtime● Delivered multiple service improvements which saw a 21.8% reduction in damaged items across all pack departments and shifts through re-implementation of damage standards

● Played a key role in the delivery of numerous projects across rotation in different departments, such as customer engagement, marketing, sales, platform engineering and web design● Held accountability for video suite production● Applied commercial thinking to drive revenue by generating new sales leads● Utilised creative skills to provide support to the marketing team, this was achieved by creating innovative and original social media content to drive a strong social media presence Key Achievements:● Demonstrated strong insights into customer needs to create a video suite library for customers to use as guides and tutorials● Enhanced customer experience by implementing a platform improvements

● Enhanced professional skills by working on rotation across the Supplier Management and Purchasing Development Teams with the aim of supporting across the entire procurement processes and operations● Autonomously managed and raised supplier invoices, chased any late payments● Supported with project delivery by performing comprehensive cost-benefit analysis, fed back findings to managers● Assisted with decision making by providing and generating reports via SAPKey Achievements:● Enhanced efficiencies and promoted standardisation by creating and executing a global supplier database for all purchasing teams● Delivered £301k in cost-savings after identifying contract payment term discrepancies● Played a key role in a supplier negotiation conference, delivering a 12% cost reduction across 100 parts