Thomas Williams, Capm Email & Phone Number

Managing average of 20 projects concurrently.

Remote

Stratis is a single app solution for smart home IoT and mobile access integration in multifamily housing. As a project manager I work with developers, contractors, and electrical/low voltage/networking subcontractors to oversee installation of systems from Schlage, Brivo, Chirp, Dormakaba, Salto, Lutron, Leviton, Honeywell, and more so they will integrate within Stratis. I piloted an integration with a new-to-market managed WIFI product. Cross-collaborating seamlessly with Engineering and Development teams to swiftly address and resolve technical challenges, ensuring project continuity. I'm hiring, contracting, and managing subcontractors, ensuring project success from inception to completion. The most complicated integration is HVAC control through BACnet and I've completed one project and currently working on another two. I am single source for specific Return Of Merchandise (RMA), cataloging the returns and confirming credits are provided by suppliers. Diligently tracking project progress through TaskRay, ensuring on-point schedules, cost management, and top-notch quality.

Brisbane, California, United States

Inside Sales counterpart to Outside Sales Representatives. This role has been exciting because there was an Outside Sales hired in the territory the same day as me. Then one went on medical leave immediately and eventually moved on. The dynamic of the group has been shifting and adjusting from the onset.I support the one constant Sales Rep in many capacities that include but not limited to: create correspondence, manage complaints as the arise, proactively watch for challenges, work inter-departmentally to support her base of customers, research restaurant structure and menu, analyze leads for potential and determine viability of business, and anything else she has asked of me. She has called me "a star" and a "true gem." For the newly hired Sales Rep, in addition to all of the above, I have watched how others work and helped him compose strategy for success in the role and taught him some of the technological aspects of the role. In the absence of the third Outside Sales Rep I have acted as a stand-in maintaining front line communications with many accounts. Recently, I renegotiated pricing structure for one major account while assisting another in receiving donations for a major upcoming event. I have been the acting Outside Sales for the accounts from desk and home taking calls whenever needed.The role is challenging because in addition to all of this much of the time is spent doing customer service and data entry due to staffing challenges. Often there are three emails being written, while taking an order live from a chef, and texting an Outside Sales current available quantities of an item.

Oakland, California, United States

I am proactive at customer conversation. I've spearheaded numerous outreach measures to continue a conversational and personal relationship with existing customers. This has decreased the rate of customer lapse and cancellation while opening up sales conversations expanding our portfolio within households.I monitor daily reports and provide important information to the sales professional working on each account when needed. My management of existing customer needs (e.g. bill payment, claims, and account detail micromanagement) and ability to write incoming accounts frees up sales management to build relationships with potential high value customers.

San Francisco Bay Area

Server and bartender in a high volume, upscale restaurant focusing on California cuisine with southern flavors and French technique. Demonstrates strong knowledge of menu that adapts seasonally, large wine list, a rotating beer menu, and a progressive cocktail menu with historic influence. I've excelled at sales in high ticket and specialty items. I love food and that excites my guests to be excited about food as well.

San Francisco Bay Area

I presented Sysco products and services to existing and potential customers. I closed my first cold call lead and quickly key items onto their menu. Due to my extensive bartending background I created mock menus for potential customers including menu analysis breaking down the cost and profit margins. I was a frequent collaborator with team members to help them meet their goals. I utilized Salesforce to organize my day, monitor leads, prospect and penetration opportunities, and maintain clear contact information. I'm eager to learn and graduated in the top 15% of the training class.

San Francisco Bay Area

Executed high end cocktails for reputable cocktail program to spec efficiently. Obtained good understanding of Chinese cuisine and culture to enhance customer experience. Learned a few rudimentary Mandarin and Cantonese words and phrases for both guest and coworker benefit. Strong dependable employee that management could depend on when needed.

Sausalito Ca

Engaged local and international guests in personal interactions to create comfort which led to an increase in sales and positive reviews. My in-depth knowledge and understanding of the menu ensured happy and healthy guests. I consistently filled floor-wide drink orders in high-turnover, high-volume, and fast-paced restaurant seating over 100 guests per hour following all safety precautions and health code laws while remaining pleasant with even the most difficult of guests. Reprogrammed POS system to increase staff-wide performance efficiency. Team leader leaned on by management to assist on-board new team members and continue educating existing members. Upsell food and beverages, manage financial transactions, all bar preparations, stocking, and maintenance. Monitoring guest consumption to prevent over-consumption.

Sausalito, Ca

Run private tastings with the explicit goal to sell wine and wine clubs. Regularly meet and exceed sales goals. In-depth knowledge of Madrigal products, wine in general, and our position within the market. Comprehensive understanding of wine tasting sales targets such as: informed wine fans, foodies, casual wine drinkers, new wine fans. Ability to identify and then change my sales techniques depending on the individual or group.

Maui

Member of opening staff. Intense focus on learning Italian wines. Back end POS assistant who worked with AmburPOS regularly updating menu items/prices and troubleshooting.

Greater Philadelphia Area

Responsible for all manager duties including; cutting staff, opening register, closing register, running reports, and dropping deposits.Successful bartender that memorized and executed 30+ seasonal cocktails. Excellent customer service skills and an entertaining personality.

Greater Philadelphia Area

Maintained client database for over 80 customers. Oversaw client relations and provided timely and efficient client support for a 12-20 client load. Served as the liaison between clients and the Operations and Development Departments to troubleshoot product issues.Managed all client-based chart edits on a weekly basis for quality control.Produced the weekly release of the A&R chart. Facilitated client service with various departments to maintain customer subscription renewal rate of 95%.

Greater Philadelphia Area

Created and managed the Encoding Department, a small team of two to three encoders responsible for timely processing of incoming music and corresponding data into the company’s database. Hired and trained all department employees, developed department policies and procedures, and managed the department’s budget.Implemented a rewards program for new hires.

Greater Philadelphia Area

Lead the company in their Standards & Operations initiative, the largest data control and quality accuracy overhaul since their inception.Lead team of 4 members to correct over 500,000 pieces of inaccurate data.Monitored Music Specialists daily to ensure accurate data entry.

Greater Philadelphia Area

Encoded over 300 CDs and records a week with an average of seven per hour.Analyzed and evaluated music data to ensure product quality of client reports. Ensured data quality met industry standards. Instituted and maintained library initiative.

Greenville, Pa

Sell advertisements in the tertiary market. Regularly exceeded sales goals (so much so that they had to re-evaluate the goals based on my sales and raise the goals company wide). Maintain relationships with existing clients. Cold call or walk up sales to new clients. Maintain new relationships. Design ads based on customer specifications.

Bachelor Of Arts, Business Science

Activities and Societies: Sigma Phi Epsilon, WTGP, The Haller Enterprise Institute (Entrepreneurial Society), Speech & Debate Team

High School Diploma, General Studies