Thomas Dement Email & Phone Number

Ashland, VA, US

Moline, IL, US

• Partner with large scale John Deere dealer organizations that represent $1B+ in sales across eight states and lead dealer projects that strengthen operational and management performance.
• Develop the mid-Atlantic region John Deere dealer channel from an overall strategic standpoint to ensure long term sustainability. Led the rollout and adoption of John Deere's Precision Ag and Aftermarket Critical.
• Facilitate dealer merger and acquisition activity by presenting proposals to Deere senior leadership and assisting dealer management with the consolidation of financials, development of an innovative organizational.
• Analyze dealer financial statements and metrics in order to identify and optimize areas of the business with the most potential. Led over 50 business optimization projects with dealers to improve human resources.
• Closely monitor at-risk dealers and provide action that delivers financial performance at defined levels.
• Appointed as internal assessor for John Deere's Global Market & Sales Quality System. Conducted business review assessments in India and Africa. Co-facilitated global process mapping sessions for Channel Development.

Moline, IL, US

• Managed the relationship between John Deere and its contracted dealers in Georgia and Florida. Helped these dealers to improve their business success through the implementation and carrying out of John Deere's.
• Organized and led strategic planning meetings, serving as a liaison between John Deere corporate staff and local dealer management; facilitated contractual and goal setting negotiations.
• Devised annual business plans based on evaluations of dealer performance, and provided year round tracking, support and follow up in order to drive accountability throughout the dealer organization.
• Counseled with dealers to improve aftermarket strength. Gained over 20 points of Absorption.
• Executed Ag & Turf, Branch, and Territory tactics to grow John Deere's market share.

Moline, IL, US

• Business and Process Owner of John Deere’s customer-focused dealer certification program for the North American dealer sales channel (over 2,400 locations). Served as subject matter expert for the corporate market.
• Delivered a web-based application for dealer certification process that was tightly integrated with Deere Systems. This tool increased accuracy and integrity of the certification program, reduced time spent by field.
• Successfully led efforts to expand Deere’s dealer certification program across the Commercial & Consumer Equipment and Agricultural Divisions of Deere with the integration of customer-focused standards for both.
• Benchmarked Deere's dealer certification program with automotive and other industry leading manufacturers that have implemented similar programs for their North American dealer channels. Benchmarking efforts led to.
• Managed $20M incentive budget as principal component of a motivational rewards package designed to nourish dealer performance.
• Developed and delivered training for US and Canadian field managers to address knowledge gaps and pivotal new changes to market share evaluation of Deere’s dealer network.

Moline, IL, US

• Managed sales and growth of Deere’s aftermarket parts through two sales channels comprised of 275 locations in Georgia and Alabama. Reestablished Deere’s Sunbelt brand name in the market area and expanded Sunbelt's.
• Doubled vital competitive parts sales in 30 months by exceeding all sales goals in 2002, 2003, and 2004.
• Procured competitive information for use in marketing strategies and sales programs and co-developed Sunbelt’s Commercial Competitive Parts Guides.
• Successfully completed the Kohler Engine Technical Service School.

Moline, IL, US

• Provided information and solutions as frontline support to channel partners/customers/company personnel on product related inquiries, policies, issues, and concerns to optimize customer satisfaction and retention.
• Co-instructed company, dealer, and customer product training events.
• Fielded consumer questions and resolved technical and product performance issues via the Customer Communications Center through the use of factory and dealership resources.