Thomas Denson Email & Phone Number

With a wealth of experience and contributions in the freight industry, I've gained a deep appreciation for the challenges of improving core daily operations, administrative systems, and customer service processes. My award-winning record is marked by consistent improvements and creative solutions—from eliminating complicated billing issues to enhancing support for unhappy customers. Increasing efficiency and enabling profit for growing organizations is possible only with a dedicated workforce of collaborative, motivated individuals. I take pride in my ability to turn around struggling teams and lay the foundation for a thriving, customer-focused culture. I'm known for…- Working alongside management to refine procedures and improve service quality. - Maximizing adherence with company safety policies and industry standards. - Training employees to effectively communicate with challenging customers. - Implementing innovative systems to transform handling of distressed freight. I am passionate about continuous improvement, and I thrive on challenges that allow me to make a positive impact. If you're looking to connect with a dedicated professional in the freight industry who is committed to enhancing customer service, streamlining operations, and fostering excellence, let’s start a conversation.

• 

  Operations

  Yellow

  Mar 2003 - Aug 2023 - Waco Area

  Coordinate and efficiently dispatch a dedicated team of 15-20 drivers to pick up customer freight throughout the central Texas service area. Organize seamless logistics to enable timely delivery of freight. Foster lasting customer relationships through provision of individualized customer service. Manage recovery and disposition for distressed shipments that are damaged, missing, or unable to be delivered on time. Implement swift solutions to minimize disruptions to operations and increase customer retention. Uncover and eliminate billing discrepancies to uphold financial accuracy. Apply systematic approach to scanning, filing, and retrieving documents, ensuring easy access to important information.Key Achievements:• Boosted customer satisfaction through proactive shipment tracking, expedited services, and resolving issues.• Developed competent team by training and mentoring drivers and office staff on standard procedures (SOPs).• Contributed to testing and implementation of the new ASD billing program, which improved a previously outdated method of entering bills of lading into the system and allowed for more productivity within the office.• Played an integral role in swift resolution of shipment issues through launch of the OS&D distressed freight-handling system, which tracked shipments and provided solutions for overages, shortages, and damaged freight. • Earned 2 "On the Spot" awards for identifying and resolving a challenging duplicate-billing issue and fortraining local drivers and staff on company best practices, both resulting in optimal customer service quality.• Received 3 "Recognition in Motion" awards for streamlining service and support for individuals who wereconcerned about their shipments, safeguarding high levels of satisfaction and loyalty to Yellow Freight.