Thomas Denton Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Texas, United States

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Click to edit position descriptionThis position explains itself, I am the glue between account management, operations, sales, and Development.

Washington D.C. Metro Area

This position explains itself, I am the glue between account management, operations, sales, and Development.

Fairfax, Va

Fairfax, Virginia

All things IT

Responsible for Infrastructure Architecture and Operations

Responsible for Tier 1, Tier 2, Tier 3 support of GetWellNetwork's product line.

Responsible for the implementation, administration and support of multiple applications, interfacing directly with internal customers, and partners.Providing 2nd and 3rd level technical support for those heavily integrated and complex products.Support includes documenting trouble tickets, diagnosing problems, reproducing problems, working with Hardware and Software Engineers to resolve the issues, coordinating and releasing patches to the system, performing software upgrades,reviewing product documentation, performing on-site server upgrades, and providing on-site support assistance to customers as required.Also responsible for desktop and home support for all senior level executives including chairman's home, plane, and philanthropic adventures. Responsible for growing a team of four to provide the above support.

Responsible for the day to day of the IT Help Desk managing a team of 6 to 8 desktop administrators along with duties listed above. We were responsible for standing up 300 desktops, 100 laptops in a little under 6 months. This included but was not limited to all account creation, maintenance, Active Directory design and maintenance. We were also responsible for maintaining the companies email infrastructure. In addition to physically rolling out the machinery the Help Desk created and maintained the computer images, and all desktop security. The IT Help Desk regularly came to the aid of all departments to do whatever it took to get there job done, from heavy lifting of cubical movement to working in thedocument preparation room stuffing envelopes. Also, we responsible for all computer hardware purchasing, purchase order creation, purchase order tracking, equipment delivery, equipment inventory, and equipment storage.

Responsible for enterprise install of Microsoft Windows, Novell Netware 5.x, enterprise backups using Verities NetBackup 4.5, and all desktop engineering required for operating 5100 seat call center in 11 states and 2 countries. Position entails support for 16 remote technicians, 290 servers, and all versions of Windows, three versions of Novell Netware, and the enterprise backup/disaster recovery.In addition the position requires travel to setup each new call center. Established standard security procedures for login creation and data integrity, and saved the corporation 950,000+ dollars by consolidating server processes to reuse servers for new business being brought up.

Chosen to provide technical leadership for a remote branch of the $8 billion California based holding company for WFS Financial and Western Financial Bank with shared network services supporting both companies. Position entailed support of over 1,000 users of a 43-state WAN, operating desktop and laptop platforms, daily server backup and technical leadership of customer service and level one and two system administration teams in addition to functioning as the main contact for all IT troubleshooting issues.