Thomas De Swaef Email & Phone Number

Merelbeke, Flemish Region, Belgium

Responsible for the coordination of different support teams.

Merelbeke

• As a Software Solutions Engineer, I'm accountable for pre-sales demonstration, installation, service and preventive maintenance for label and packaging customers worldwide.My main responsibilities are:
• Supporting sales people with pre-sales activities.
• Software installation, training and testing at customer´s sites.
• Diagnose and support issus reported by customers, and coordinate with the development team to resolve these quickly and effectively.
• Manage pre-installation and preventive maintenance visits.
• Support the customer with the day-to-day use and maintenance of the software.

Sint-Amandsberg, Gent Area, Belgium

• I was the go-to person for all technical aspects of the different applications distributed by Four Pees. Because of the unique role Four Pees provides in the packaging software distribution channel, this includes a.
• Provide customer support to the network of dealers and to end-users.
• Provide pre- and post-sales information to resellers, consultants and end-users.
• Empower the dealer channel by creating (technical) material they can use to educate themselves or their clients, providing web-based demos and training as well as trainings in our offices or at their.
• Provide prompt, courteous and complete responses to technical questions and resolve problems.
• Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base and forum.

Gent Area, Belgium

• I was the part of the Color and Proofing team within the Research and Development department. My focus was to guarantee the quality of the Esko software.My main tasks were:
• To guarantee quality of software projects.
• Execute specific testing tasks and report results.
• Review, qualify, assign reported problems and verify the solutions.
• Communicate with R&D about the quality, performance and user friendliness of software.
• Participate in Alpha test customer installation, support and follow-up.

Gent Area, Belgium

Internship during my study Graphical and Digital Media, Graphical Media Technology at the Artevelde University College.

Bachelor, Graphical And Digital Media, Graphical Media Technology

Activities and Societies: Member of the Student Council Artevelde University College (ASR) as Student Representative, Member of the.

Bachelor, Graphical And Digital Media, Cross-Media Design

Activities and Societies: Member of the Student Council Artevelde University College (ASR) as Student Representative

Secondary, Graphical Sciences

Secondary, Modern Sciences