Thomas Dillard Email & Phone Number

Raleigh, NC, US

San Francisco, CA, US

Delivered comprehensive web development instruction across a full-stack JavaScript curriculum, guiding students through foundational to advanced web technologies. Taught critical modules covering:- Web Foundations: Instructed core technologies including HTML, CSS, Git, JavaScript, and UI design principles, establishing technical groundwork for aspiring web.

Scottsdale, AZ, US

Lehi, Utah, US

Mountain View, WY, US

Scottsdale, Arizona, US

SmartRent is a smart home automation solution provider.

San Mateo, CA, US

St. Louis, MO, US

Scottsdale, AZ, US

Jacksonville, Florida, US

Contract service worker for Florida Blue though Brooksource.

San Francisco, CA, US

• Description:The Lead TA Supervisor (Section Lead) is intended to enhance the quality of instruction in Lambda School courses by providing actionable data on student comprehension to the Full Stack Web Development.
• Managed 7 TAs
• Mentoring asynchronous students
• Led weekly 1 on 1s with students to ensure curriculum comprehension
• Responsible for keeping 50+ students engaged and on pace with curriculum
• Introduced management for the new course

Libertyville, IL, US

Open Source developer focused on maintaining and improving CanJSWorking with a remote team of 5-10 developersMaintaining and improving documentation of multiple open source repositoriesWriting in-depth guides targeted at onboarding new usersReleasing NPM packages following semantic versioning.Quickly mastering new JavaScript packages and frameworks, with.

San Francisco, CA, US

• Description:The Lead TA Supervisor (Section Lead) is intended to enhance the quality of instruction in Lambda School courses by providing actionable data on student comprehension to the Full Stack Web Development and.
• Managed highly praised team between 8 and 20 TAs
• Daily mentoring with 8 assigned students
• Led Daily Standup meetings with an emphasis on overcoming blockers and affective communication
• Led weekly 1 on 1s with students to ensure curriculum comprehension
• Responsible for keeping 50+ students engaged and on pace with curriculum

San Francisco, CA, US

• Description: Lambda School is a Computer Science and Software Engineering Academy that provides an immersive hands-on curriculum with a focus on computer science, software engineering, and web development.Overview:
• Comprehensive implementation of modern JavaScript environments and tooling. (ES6+)
• Detailed study and implementation of data structures and algorithms.
• implemented responsive web pages with semantic HTML5 & modern CSS3 (flexbox, grid, animation, etc.)
• Developed Single Page Applications (SPAs) with ES6+, React, Redux, and webpack.
• Designed and developed cross-platform mobile applications with React Native.

Laval, Québec, CA

Dispatch work orders to in house techs and vendorsHigh volume call center accepting between 200 - 250 calls per dayRequired multi-tasking to dispatch via phone, email and chat tickets.Coordinate between stores and vendor for time and availability.

San Francisco, California, US

Collected pertinent information in regard to Uber’s self-driving technology by running extreme stress operation Responsible for communicating with vehicle technicians, software engineers and executivesRequired to isolate, documate and track issues systematicallyWorking independently and overcoming challenges without supervisionPerformed vehicle-operator.

Phoenix, Arizona, US

Call center environment, exceeding 160 outbound calls per day. Connected with multiple provider offices to request records on behalf of insurance companies.Required to document each call with detailed notes.Responsible for thriving in a time sensitive environment to adapt to customer’s needs.Technical aptitude to learn software and CRM systems.

Milwaukee, Wisconsin, US

Call center environment, inbound 80-120 calls per day providing after-hour debit card servicesResponsible for resolving customer inquiries via phoneResponsible for delivering excellent customer service over the phoneRequired to research and diagnose customer disputes and identity solutionsDemonstrated ability to multi-task with heavy keyboarding and phone.

Develop a full website for a hobby and mobility technology retailer.

Provide support and troubleshoot the Intuit Online Suite of applications with care and empathy.

Design, code and manage Excel templates coded in VBA programming language in goal of automation. Co-ordinate with top level developers. Development of metrics recording system.

Preformed comprehensive audits on sponsored employee benefit plans to seek inaccuracies.

Paris, Île-de-France, FR

Reconnected with customers who initially enquired, but fell out of touch. (I.e. requested connections with no contact, recently updated information for inactive accounts.)As a SME (Subject Matter Expert) I instructed agents on one-on-one to improve statistics, such as: call time, transfer rate and precision in scripting – and taught internal information.