Thomas Dixon Email & Phone Number

Providence, Rhode Island, Us

Responsible for:- Continuous Improvement Initiatives- Leading the Consumer Banks Robotic Process Automation (RPA) initiatives to deliver value for our customers and shareholders. Analyzing and recommending solutions from a wide variety of tools including OCR, Cognitive, Machine Learning, Natural Language Programming- Leading Digital Process Solutions to streamline and deliver imaging based workflowsDelivering low cost solutions to provide our customer-centric culture with a mindset of continuous improvement. Leading teams who deliver Lean/Six Sigma capabilities to enhance turn around times and reduce waste.

Providence, Rhode Island, Us

Responsible for Continuous Improvement and Process Automation across the Consumer Bank. - Design and develop Consumer Process Automation Team- Established the CoE and competency for Consumer Banking- Oversee all Robotic Process Automation's in Consumer Bank (Design, development and controls)- Manage a team of both onshore and offshore developers of Blueprism- Delivered significant savings within the first 8 months of operartion

Responsible for managing multiple business improvement consulting engagements ranging from single department processes through to enterprise-level, process and organizational redesign efforts. Fully engaged business leadership to develop specific and measurable improvement targets that drive realizable benefits. Significant experience in process improvement (Lean/Six Sigma, Lean Transformation), and business transformation delivery methodologies (Consulting, Strategy, Project and Change Management) and understand how to use them to define, design and deliver on diverse engagements. Developed and mentored staff in these methodologies.

Led teams that were part of a small program that delivered a cultural change program. I was responsible for assessing and redesigning processes compliant with both domestic and global group policies. Designed and implemented Continuous Improvement plans for multiple businesses. Received training and initial support from consulting firm McKinsey to design and implement Lean across the bank.Key accomplishments:• Excelled in increasing colleague engagement (15% initially) aspect of change with the ability to motivate, inspire, engage and train to obtain buy-in of corporate initiatives• Made recommendations and changes to organization structure by creating optimal performance measures and spans of control• Created customer focus processes through Value Stream Mapping and use of Critical to Quality trees.• Developed partnership approach across all projects by involving sale, service, operations and risk to come together and design a new way of working• Developed or enhanced training curriculum for both the Lean and business lines (Voice of the Customer, Root Cause Problem Solving, Performance Management, Time Management, • Trained business line in problem solving skills to create a culture that was able to continuously improve their business. • Created an average of 18% capacity across multiple business lines

Brought on board to realize maximum potential for property business. I designed operational processes and procedures for business. Created targeted marketing campaigns for sales. Removed unprofitable positions through workout programs.

Brought onboard by company Chief Operating Officer to spearhead Brokerage Operations. Goal was to align business units and reengineer processes and procedures to ensure timely and accurate processing. Key principal in team designing imaging based workflow process, mail receipt & remittance, and back office replacement system. Pioneered and chaired best practice forums for both internal and field representatives. Personally selected by company President to join elite corporate task force on Top Producer Programs.• Launch new imaging based workflow system which reduced the entire new account opening process from three days to twenty four hours.• Reengineered department which improved accuracy (92% to 99.5%) and resulted in less compliance deficiencies in audits.• Reduced Not In Good Order (NIGO) Items by 15%.Personally selected by the President of the company to develop, design and implement two new groups to focus on the top producing representatives and new agent on-boarding. Championed the project through corporate executives, compliance, legal and technical support groups. Key Accomplishments:• Enhanced representative satisfaction as acknowledged by surveys and direct calls from senior leadership.• Organized appreciation events, annual appreciation awards and gifts.

Boston, Ma, Us

Organized and trained highly motivated Client Managers. Selected to spearhead team based service model for division of over 130 Client Managers. Drafted and implemented divisional and Capital Markets Business Continuity Plans. Coordinated Capital Markets Trading Contingency during Boston communication outage. In various roles Recognized by company leadership and peers as a “smart, industrious, tenacious, and decisive leader and visionary.” Developed numerous programs to support corporate goals and create lean yet effective operation conditions. Key Accomplishments:• Achieved highest satisfactions scores for quality and accuracy• Implemented Value Network program across the Institutional Brokerage Group to add value to our product offering and identify product gaps• Reduced client NIGO’s by 12%

Arlington, Virginia, Us

Mba, Business

Bachelors, Business

Associates, Criminal Justice