Thomas D. Kramer Email and Phone Number
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Thomas D. Kramer personal email
Strategic executive leader and MBA graduate with a strong background in operations and a track record of driving organizational success. I specialize in spearheading turnarounds and optimizing operational efficiency. Currently seeking a challenging Director of Operations position where I can leverage my leadership skills and expertise to contribute to the overall success of an organization.Key Highlights:Operational Excellence: Led the successful turnaround of a struggling territory, elevating it to become one of the top-performing teams in Field Collection at the IRS.Leadership Recognition: Awarded Manager of the Year in Field Collection at the IRS for demonstrating exceptional leadership qualities.Innovative Problem-Solving: Won first place leading an international hackathon, showcasing the ability to navigate complex challenges with creative solutions.Industry Recognition: Received the prestigious IRS Commissioner's Award and was honored by the Criminal Investigation Division for collaborative efforts in enhancing the National Fraud Program.Passionate About:Strategic Operations: Adept at developing and implementing strategies to streamline operations and drive organizational growth.Employee Engagement: Committed to fostering a positive and productive work culture that enhances employee engagement.Leadership Development: Dedicated to cultivating leadership skills at all levels within the organization.Open to Challenging Opportunities:I am actively seeking a Director of Operations position where I can bring my expertise to the forefront and make a significant impact. Let's connect to explore how my strategic leadership can contribute to the success of your organization.Recent 360 review feedback:"Tom's greatest strengths are his ability to influence others, inspire change when others resist, and motivate employees to improve skills. I admire his innovative ideas to motivate employees and create cohesiveness within a team.""Considering over 20 years in this organization and almost 40 years in the workforce, Tom is one of the most effective leaders I've ever met. His single biggest strength is the ability to develop others. He has an incredible ability to inspire others to do their best, and to encourage them to reach for higher standards and goals."
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Director Field Operations- WestInternal Revenue Service Jul 2024 - PresentSan Francisco Bay AreaActing Director, Field Operations- West, Large Business & International Division. -
Director, Field Collection, Southwest AreaInternal Revenue Service Nov 2023 - PresentUnited StatesProvide strategic leadership and direction to a team of approximately 450 revenue officers. Oversee and manage field collection operations spanning Hawaii, California, Nevada, Arizona, Utah, Colorado, and New Mexico.KEY ACCOMPLISHMENTS:* Spearheaded collaboration with Information Technology to facilitate face-to-face support services in rural offices, ensuring seamless operational efficiency and support accessibility.* Directed the delivery of comprehensive face-to-face collection training to all employees, enhancing skillsets and performance capabilities across the workforce.* Formulated strategic partnerships with the Research and Office of Fraud Enforcement departments to identify and mitigate high-risk cases related to false Employee Retention Credits, safeguarding organizational integrity and financial resources.* Successfully managed the assignment of over 400 high-income cases, resulting in the collection of over $80 million in revenue, demonstrating exceptional leadership and strategic acumen.* Implemented a new process streamlining office transfer procedures, resulting in a 5% increase in employee eligibility for office relocation, fostering greater flexibility and satisfaction within the workforce.* Achieved a notable improvement in inventory delivery metrics, elevating key performance indicators from 88% to 94%, through strategic initiatives and operational enhancements.
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Acting Director Office Of Fraud EnforcementInternal Revenue Service Nov 2022 - Aug 2023San Francisco Bay AreaProvided executive leadership and direction to approximately one hundred highly skilled fraud enforcement advisors and analysts. Principal advisor and consultant to the SB/SE commissioner and deputy commissioners on all issues involving fraud enforcement strategic plans, programs, and policy. Responsible for development and delivery of major activities in support of service-wide efforts to detect and deter fraud. KEY ACCOMPLISHMENTS:* Significantly enhanced employee engagement, achieving a remarkable FY23 Employee Engagement Index of 91.3%, surpassing the overall IRS score of 72.9%, through targeted initiatives and supportive leadership.* Successfully oversaw the development and implementation of an innovative data and analytics model, effectively identifying non-compliance and potential fraudulent activities, enhancing operational effectiveness and resource utilization.* Acknowledged for converting all employees from temporary to permanent status, demonstrating a commitment to workforce stability and continuity.* Received the prestigious National Fraud Merit Award for organizing and delivering a high-impact webinar to over 10,000 tax practitioners, addressing critical issues related to Employee Retention Credit fraud, showcasing expertise and leadership in the field.* Directed a comprehensive employee engagement program aimed at fostering innovation and collaboration within the team, driving continuous improvement and organizational effectiveness.
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Senior Leader- Territory Manager, Irs CollectionInternal Revenue Service Jun 2018 - Oct 2022San Francisco Bay AreaProvided effective leadership and direction to approximately one hundred revenue officers in the San Francisco Bay Area, ensuring alignment with agency goals and strategic priorities. Implemented hands-on management approach to drive performance improvements and achieve organizational objectives.KEY ACCOMPLISHMENTS:* Selected for the Executive Readiness Program (XR) after two years of service as a senior manager, showcasing leadership potential and recognition within the organization.* Successfully increased employee satisfaction scores by an impressive 33%, as evidenced by the Federal Employee Viewpoint Survey, highlighting a significant improvement in morale and engagement under my leadership.* Achieved a remarkable 19% increase in quality scores, elevating performance standards from 77% to 91.3%, through the implementation of enhanced training programs and improved oversight mechanisms.* Demonstrated effective management of aged inventory by reducing it by 20%, optimizing resource allocation and operational efficiency.* Received the prestigious IRS Commissioner’s Award for leading a national compliance initiative, underscoring exceptional leadership and contributions to organizational success.360 leadership review feedback:* “Inspires others to achieve their potential, strong team-builder, gives encouragement with sincere feedback. I think Tom is an excellent team leader. He has a way of inspiring others to reach further, achieve more and think outside the box. He’s always positive, about everything. Tom isn’t one of those people that say ‘no’, he is one of those few people that always find a way to make things happen.” * “Tom Kramer is always available to help when you need it. He also provides great feed-back when something is not working. He helps you think outside of the box but doesn’t give you the answer. He allows you to come to the answer yourself. He also wants you to succeed and finds opportunities for you to develop your skills.”
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Acting Director Data & Analytics Innovation LabInternal Revenue Service Jan 2022 - Jul 2022San Francisco Bay AreaSpearheaded the implementation of innovative processes utilizing data & analytics to tackle agency-wide compliance challenges. Garnered executive support and consensus for a new round of cross-functional projects focusing on digital assets and high-income taxpayers. Pioneered novel procedures to enhance project selection dynamics, ensuring inclusion of more short-term items in the Data & Analytics Innovation Lab portfolio.KEY ACCOMPLISHMENTS:* Led comprehensive research and presentation of agency-wide project proposals to commissioners, facilitating informed decision-making and strategic alignment across the organization.* Secured consensus and approval from organizational leaders to initiate and execute agency-wide research projects, underscoring persuasive communication and leadership skills.* Received commendation from the chief data & analytics officer for providing discipline and structure to a complex and multifaceted set of responsibilities, demonstrating adept management and organizational abilities.* Effectively managed a diverse team comprising researchers, data scientists, subject matter experts, and executive leaders from various departments, fostering collaboration and synergy to achieve key objectives.
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Director Of Diversity And Inclusion (Acting)Internal Revenue Service Oct 2020 - Mar 2021Washington Dc-Baltimore AreaLed agencywide efforts to ensure full compliance with Executive Order 13950, Combating Race and Sex Stereotyping. I accepted this challenging detail opportunity at a time when diversity and inclusion training was completely shut down at the IRS. I overcame employee morale issues to reenergize the division and ensure full compliance with the executive order. I improved employee engagement and led efforts to restart diversity and inclusion training to IRS employees nationwide. KEY ACCOMPLISHMENTS:* Implemented process to review 100% of IRS diversity and inclusion trainings * Restarted diversity and inclusion training to almost 80,000 IRS employees* Oversaw planning and delivery of Black History Month celebration to IRS employees nationwide* Recognized by the Chief Diversity Officer for improving employee engagement, including implementing an innovative employee recognition program
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Group Manager- Field InvestigatorInternal Revenue Service Oct 2015 - Jul 2018San Francisco Bay Area*2017 Manager of the Year- Field Collection, Department of Treasury.*Leader of Area's Leadership Development Program.*Coach and mentor to future leaders.*Selected to Senior Management Readiness Program.*Subject Matter Expert in employee engagement and conflict management.
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Senior Fraud InvestigatorInternal Revenue Service Jun 2009 - Oct 2015Tampa/St. Petersburg, Florida Area
Thomas D. Kramer Skills
Thomas D. Kramer Education Details
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Southern New Hampshire UniversityBusiness
Frequently Asked Questions about Thomas D. Kramer
What company does Thomas D. Kramer work for?
Thomas D. Kramer works for Internal Revenue Service
What is Thomas D. Kramer's role at the current company?
Thomas D. Kramer's current role is Director of Operations | Strategic Leader with Proven Turnaround Success | Employee Engagement Expert | MBA | IRS Award Winner.
What is Thomas D. Kramer's email address?
Thomas D. Kramer's email address is dk****@****ccs.edu
What schools did Thomas D. Kramer attend?
Thomas D. Kramer attended University Of Colorado Colorado Springs, Southern New Hampshire University.
What are some of Thomas D. Kramer's interests?
Thomas D. Kramer has interest in Investments, Writing, Web Design, Entrepreneurship.
What skills is Thomas D. Kramer known for?
Thomas D. Kramer has skills like Analysis, Finance, Financial Analysis, Customer Service, Leadership, Negotiation, Program Management, Small Business, Entrepreneurship, Team Leadership, Organizational Development, Process Scheduler.
Who are Thomas D. Kramer's colleagues?
Thomas D. Kramer's colleagues are Janet Holman, Ashley Marquez, Deven Young, Natasha Reid - Morrow, Luba Garkusha, Adriane Alexander, Apple Smith.
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