Tom Dow Email & Phone Number

Boston, Ma

After nearly four years of managing a team of Technical Account Managers in New England, I felt the need to reconnect with customers on a more personal level and contribute directly to their business goals through the strategic use of technology and processes. I made the decision to transition into a TAM role, despite some colleagues viewing it as a demotion.I believe that an AWS TAM's most important objective is to advocate for the customer and ensure AWS and its partners provide the best… Show more After nearly four years of managing a team of Technical Account Managers in New England, I felt the need to reconnect with customers on a more personal level and contribute directly to their business goals through the strategic use of technology and processes. I made the decision to transition into a TAM role, despite some colleagues viewing it as a demotion.I believe that an AWS TAM's most important objective is to advocate for the customer and ensure AWS and its partners provide the best possible support for their success. My leadership experience allowed me to approach this role with a unique perspective and a greater understanding of how to support customers' needs.Today, I am proud to be part of a global community of certified cloud practitioners who are committed to advancing customers' success. I feel fortunate to have worked for a company that prioritizes the customer's best interests above its own. My role as an AWS TAM ended on January 2, 2024 but the fire still burns. Show less

Cambridge, Ma

As the manager of a team of Technical Account Managers in the New England region, I was responsible for hiring, coaching, and guiding the team in supporting our valued customers. One of my key achievements during this time was developing a TAM Coaching Program that aimed to ensure consistent quality service delivery and cultivate future leaders within AWS.The coaching program was designed by a panel of experienced TAMs, and it included comprehensive training for coaches to ensure they could… Show more As the manager of a team of Technical Account Managers in the New England region, I was responsible for hiring, coaching, and guiding the team in supporting our valued customers. One of my key achievements during this time was developing a TAM Coaching Program that aimed to ensure consistent quality service delivery and cultivate future leaders within AWS.The coaching program was designed by a panel of experienced TAMs, and it included comprehensive training for coaches to ensure they could effectively guide their team members. The program focused on helping TAMs enhance their skills and build leadership abilities, which ultimately led to many coaches transitioning into management roles within AWS.Through this program, we aimed to not only deliver outstanding customer service but also invest in the professional growth and development of our team members. I am proud to have contributed to the success of my team and the broader AWS organization through this coaching initiative. Show less

Boston, Ma

We provided 24x7 support for the web technology infrastructure of our flagship site — saltmoney.org. To our internal associates, we provided an array of applications and services in support of our business processes — automated application and database deployments to all application teams; robust document processing of private customer loan materials and support of the target content management system consumed by our call center staff and College Planing Service centers; database administration… Show more We provided 24x7 support for the web technology infrastructure of our flagship site — saltmoney.org. To our internal associates, we provided an array of applications and services in support of our business processes — automated application and database deployments to all application teams; robust document processing of private customer loan materials and support of the target content management system consumed by our call center staff and College Planing Service centers; database administration for all enterprise systems across all environments and data distribution services required between applications; delivery of exceptional corporate messaging and collaboration services using a hybrid of internal Microsoft technologies and cloud-based hygiene and secure mail solutions; robust remote access and mobile device management services focused on protecting the centrally housed NPI and PII content of the company using a least privileged access approach to all applications and services; compliance targeted encryption and masking of data across all business systems, and; the collection and presentation of machine data to inform all application owners of the operational behavior of their systems. Show less

Boston, Ma

As a Business Relationship Manager, I maintained the Technology Group service relationship with stakeholders by connecting the needs and service expectations of the business to the supply of technology services.I continued to lend support to the infrastructure technology teams by leading several proofs of concept of various cloud solutions including cloud file management solutions and of a network provider with infrastructure specifically designed to optimize the performance of cloud… Show more As a Business Relationship Manager, I maintained the Technology Group service relationship with stakeholders by connecting the needs and service expectations of the business to the supply of technology services.I continued to lend support to the infrastructure technology teams by leading several proofs of concept of various cloud solutions including cloud file management solutions and of a network provider with infrastructure specifically designed to optimize the performance of cloud services. Show less

Boston, Ma

Led the development of longer term strategies and structured road maps for the enterprise business technology and service needs of the Company.

Directed the global enterprise-wide technology infrastructure engineering and support activities of our Systems, Storage, Telecommunications, Data Networking, Video Conferencing, Mobility Services, and Messaging Technologies within HMH's Information Technology group.The broad need for this position was eliminated by a decision to outsource data center and hosting operations. I was part of the team that created and managed the associated RFP process up through and including the transition to… Show more Directed the global enterprise-wide technology infrastructure engineering and support activities of our Systems, Storage, Telecommunications, Data Networking, Video Conferencing, Mobility Services, and Messaging Technologies within HMH's Information Technology group.The broad need for this position was eliminated by a decision to outsource data center and hosting operations. I was part of the team that created and managed the associated RFP process up through and including the transition to the selected provider. Show less

Boston, Ma

Senior Information Services manager responsible for leading the engineering, operations, and support activities of the server, telecom, networking, market data services, capacity planning & performance analysis, and messaging and archival services teams. Team included 6 direct reports and 20 individual contributors. Annual budget responsibilities exceeded $8m. Management responsibilities spanned all domestic and international offices.

Boston, Ma

Directed the daily pre- and post-sales operation of the New England Region. Responsibilities included customer satisfaction, statement of work development, sales support, project resourcing, and bench management (recruitment, retention, and staff readiness). Our client base consisted primarily of “dot com” startups (CLECs and ISPs) that required design & engineering, infrastructure deployment, and operational management support services. I also had responsibility for the regional P&L.

Reading, Ma

Senior Information Technology manager responsible for directing the daily global operations of the Network Services organization (58 staff, 7 direct reports in Telecommunications, Systems Administration, Computer Operations, User Services, Help Desk, and Corporate Training and Documentation)

Boston, Ma

Originally hired as a Systems Engineer, I was promoted to Manager of Infrastructure Support and then again to Director. In that capacity, I was responsible for directing the daily North American operations of the Infrastructure Support organization (36 staff, 5 direct reports in Data Networking, Systems Administration, Database Management, Messaging Administration, User Services, and Help Desk). Managed a $7.5m budget.Most significant contribution to the Company was a massive… Show more Originally hired as a Systems Engineer, I was promoted to Manager of Infrastructure Support and then again to Director. In that capacity, I was responsible for directing the daily North American operations of the Infrastructure Support organization (36 staff, 5 direct reports in Data Networking, Systems Administration, Database Management, Messaging Administration, User Services, and Help Desk). Managed a $7.5m budget.Most significant contribution to the Company was a massive standardization and cost savings effort spanning telecommunications, data architecture, operating platform, and desktop computing -- a comprehensive modernization effort. Show less

Pre-sales and post-sales support analyst responsible for the design, implementation and support of networked workstation Interleaf sites. Houghton Mifflin was my major account.