Tom Dow Email & Phone Number

Boston, MA

After nearly four years of managing a team of Technical Account Managers in New England, I felt the need to reconnect with customers on a more personal level and contribute directly to their business goals through the strategic use of technology and processes. I made the decision to transition into a TAM role, despite some colleagues viewing it as a.

Cambridge, MA

As the manager of a team of Technical Account Managers in the New England region, I was responsible for hiring, coaching, and guiding the team in supporting our valued customers. One of my key achievements during this time was developing a TAM Coaching Program that aimed to ensure consistent quality service delivery and cultivate future leaders within.

Boston, MA

We provided 24x7 support for the web technology infrastructure of our flagship site — saltmoney.org. To our internal associates, we provided an array of applications and services in support of our business processes — automated application and database deployments to all application teams; robust document processing of private customer loan materials and.

Boston, MA

As a Business Relationship Manager, I maintained the Technology Group service relationship with stakeholders by connecting the needs and service expectations of the business to the supply of technology services.I continued to lend support to the infrastructure technology teams by leading several proofs of concept of various cloud solutions including cloud.

Boston, MA

Led the development of longer term strategies and structured road maps for the enterprise business technology and service needs of the Company.

Directed the global enterprise-wide technology infrastructure engineering and support activities of our Systems, Storage, Telecommunications, Data Networking, Video Conferencing, Mobility Services, and Messaging Technologies within HMH's Information Technology group.The broad need for this position was eliminated by a decision to outsource data center and.

Boston, MA

Senior Information Services manager responsible for leading the engineering, operations, and support activities of the server, telecom, networking, market data services, capacity planning & performance analysis, and messaging and archival services teams. Team included 6 direct reports and 20 individual contributors. Annual budget responsibilities exceeded.

Boston, MA

Directed the daily pre- and post-sales operation of the New England Region. Responsibilities included customer satisfaction, statement of work development, sales support, project resourcing, and bench management (recruitment, retention, and staff readiness). Our client base consisted primarily of “dot com” startups (CLECs and ISPs) that required design &.

Reading, MA

Senior Information Technology manager responsible for directing the daily global operations of the Network Services organization (58 staff, 7 direct reports in Telecommunications, Systems Administration, Computer Operations, User Services, Help Desk, and Corporate Training and Documentation)

Boston, MA

Originally hired as a Systems Engineer, I was promoted to Manager of Infrastructure Support and then again to Director. In that capacity, I was responsible for directing the daily North American operations of the Infrastructure Support organization (36 staff, 5 direct reports in Data Networking, Systems Administration, Database Management, Messaging.

Pre-sales and post-sales support analyst responsible for the design, implementation and support of networked workstation Interleaf sites. Houghton Mifflin was my major account.