Tom Dow's Location
Greater Boston, United States
Tom Dow's Contact Details
Tom Dow work email
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
Tom Dow personal email
n/a
Tom Dow phone numbers
About Tom Dow
As a business technologist with over four decades of experience, Tom has demonstrated success in driving high-value outcomes for his employers, their shareholders, and customers. He excels at leveraging his expertise in global IT infrastructure, enterprise technology, cloud solutions, global networks, management, leadership, organizational design, vendor management, and relationship management to achieve business goals. Throughout his career, Tom has consistently prioritized customer satisfaction and demonstrated an unwavering commitment to delivering exceptional service and leadership.Specialties: • Deliver creative but practical solutions• Provide high quality services to my customers• Integrate cloud solutions into core business technology fabric• Challenge the status quo in order to find a better solution; there usually is one• Keen interest in multi-cloud architectures; broadly consider what's best in the near and long term• Optimize network flows associated with business processes• Position data where, how, and when it needs to be consumed• Technology Infrastructure Architecture & Management• Strategic Technical Planning• Global IT Operations• Telecom, Networking & Mobility Services; a bit of a passion• Server & Storage Technologies• Coaching and mentoring; key to individual and organizational success• Team building; prefer to win but winning isn't everything• Scaleable organizational design• Cloud Financial Management.Please contact me directly at tdow@tlm.net.
Tom Dow's Current Company Details
Driving innovation at the intersection of business strategy, technology, and customer needs.
Tom Dow Work Experience Details
-
Senior Cloud Technical Account ManagerAmazon Web Services (Aws) Nov 2019 - Jan 2024Boston, MaAfter nearly four years of managing a team of Technical Account Managers in New England, I felt the need to reconnect with customers on a more personal level and contribute directly to their business goals through the strategic use of technology and processes. I made the decision to transition into a TAM role, despite some colleagues viewing it as a demotion.I believe that an AWS TAM's most important objective is to advocate for the customer and ensure AWS and its partners provide the best… Show more After nearly four years of managing a team of Technical Account Managers in New England, I felt the need to reconnect with customers on a more personal level and contribute directly to their business goals through the strategic use of technology and processes. I made the decision to transition into a TAM role, despite some colleagues viewing it as a demotion.I believe that an AWS TAM's most important objective is to advocate for the customer and ensure AWS and its partners provide the best possible support for their success. My leadership experience allowed me to approach this role with a unique perspective and a greater understanding of how to support customers' needs.Today, I am proud to be part of a global community of certified cloud practitioners who are committed to advancing customers' success. I feel fortunate to have worked for a company that prioritizes the customer's best interests above its own. My role as an AWS TAM ended on January 2, 2024 but the fire still burns. Show less -
Manager, Enterprise SupportAmazon Web Services Jan 2016 - Nov 2019Cambridge, MaAs the manager of a team of Technical Account Managers in the New England region, I was responsible for hiring, coaching, and guiding the team in supporting our valued customers. One of my key achievements during this time was developing a TAM Coaching Program that aimed to ensure consistent quality service delivery and cultivate future leaders within AWS.The coaching program was designed by a panel of experienced TAMs, and it included comprehensive training for coaches to ensure they could… Show more As the manager of a team of Technical Account Managers in the New England region, I was responsible for hiring, coaching, and guiding the team in supporting our valued customers. One of my key achievements during this time was developing a TAM Coaching Program that aimed to ensure consistent quality service delivery and cultivate future leaders within AWS.The coaching program was designed by a panel of experienced TAMs, and it included comprehensive training for coaches to ensure they could effectively guide their team members. The program focused on helping TAMs enhance their skills and build leadership abilities, which ultimately led to many coaches transitioning into management roles within AWS.Through this program, we aimed to not only deliver outstanding customer service but also invest in the professional growth and development of our team members. I am proud to have contributed to the success of my team and the broader AWS organization through this coaching initiative. Show less
-
Senior Manager, Enerprise Applications SupportAmerican Student Assistance Apr 2014 - Nov 2015Boston, MaWe provided 24x7 support for the web technology infrastructure of our flagship site — saltmoney.org. To our internal associates, we provided an array of applications and services in support of our business processes — automated application and database deployments to all application teams; robust document processing of private customer loan materials and support of the target content management system consumed by our call center staff and College Planing Service centers; database administration… Show more We provided 24x7 support for the web technology infrastructure of our flagship site — saltmoney.org. To our internal associates, we provided an array of applications and services in support of our business processes — automated application and database deployments to all application teams; robust document processing of private customer loan materials and support of the target content management system consumed by our call center staff and College Planing Service centers; database administration for all enterprise systems across all environments and data distribution services required between applications; delivery of exceptional corporate messaging and collaboration services using a hybrid of internal Microsoft technologies and cloud-based hygiene and secure mail solutions; robust remote access and mobile device management services focused on protecting the centrally housed NPI and PII content of the company using a least privileged access approach to all applications and services; compliance targeted encryption and masking of data across all business systems, and; the collection and presentation of machine data to inform all application owners of the operational behavior of their systems. Show less
-
Business Relationship Management, Hmh Technology GroupHoughton Mifflin Harcourt Jul 2012 - Mar 2014Boston, MaAs a Business Relationship Manager, I maintained the Technology Group service relationship with stakeholders by connecting the needs and service expectations of the business to the supply of technology services.I continued to lend support to the infrastructure technology teams by leading several proofs of concept of various cloud solutions including cloud file management solutions and of a network provider with infrastructure specifically designed to optimize the performance of cloud… Show more As a Business Relationship Manager, I maintained the Technology Group service relationship with stakeholders by connecting the needs and service expectations of the business to the supply of technology services.I continued to lend support to the infrastructure technology teams by leading several proofs of concept of various cloud solutions including cloud file management solutions and of a network provider with infrastructure specifically designed to optimize the performance of cloud services. Show less -
Senior Director, It Strategy & Finance GroupHoughton Mifflin Harcourt Aug 2011 - Jun 2012Boston, MaLed the development of longer term strategies and structured road maps for the enterprise business technology and service needs of the Company.
-
Senior Director, Enterprise EngineeringHoughton Mifflin Harcourt Publishing Co Mar 2005 - Aug 2011Directed the global enterprise-wide technology infrastructure engineering and support activities of our Systems, Storage, Telecommunications, Data Networking, Video Conferencing, Mobility Services, and Messaging Technologies within HMH's Information Technology group.The broad need for this position was eliminated by a decision to outsource data center and hosting operations. I was part of the team that created and managed the associated RFP process up through and including the transition to… Show more Directed the global enterprise-wide technology infrastructure engineering and support activities of our Systems, Storage, Telecommunications, Data Networking, Video Conferencing, Mobility Services, and Messaging Technologies within HMH's Information Technology group.The broad need for this position was eliminated by a decision to outsource data center and hosting operations. I was part of the team that created and managed the associated RFP process up through and including the transition to the selected provider. Show less
-
Vp, Server And Network TechnologiesWellington Management 2003 - 2005Boston, MaSenior Information Services manager responsible for leading the engineering, operations, and support activities of the server, telecom, networking, market data services, capacity planning & performance analysis, and messaging and archival services teams. Team included 6 direct reports and 20 individual contributors. Annual budget responsibilities exceeded $8m. Management responsibilities spanned all domestic and international offices. -
Delivery Services ManagerBelenos 2000 - 2002Boston, MaDirected the daily pre- and post-sales operation of the New England Region. Responsibilities included customer satisfaction, statement of work development, sales support, project resourcing, and bench management (recruitment, retention, and staff readiness). Our client base consisted primarily of “dot com” startups (CLECs and ISPs) that required design & engineering, infrastructure deployment, and operational management support services. I also had responsibility for the regional P&L.
-
Director, Network ServicesPearson Education - Addison Wesley Longman 1996 - 1999Reading, MaSenior Information Technology manager responsible for directing the daily global operations of the Network Services organization (58 staff, 7 direct reports in Telecommunications, Systems Administration, Computer Operations, User Services, Help Desk, and Corporate Training and Documentation) -
Director, Infrastructure SupportHoughton Mifflin 1988 - 1996Boston, MaOriginally hired as a Systems Engineer, I was promoted to Manager of Infrastructure Support and then again to Director. In that capacity, I was responsible for directing the daily North American operations of the Infrastructure Support organization (36 staff, 5 direct reports in Data Networking, Systems Administration, Database Management, Messaging Administration, User Services, and Help Desk). Managed a $7.5m budget.Most significant contribution to the Company was a massive… Show more Originally hired as a Systems Engineer, I was promoted to Manager of Infrastructure Support and then again to Director. In that capacity, I was responsible for directing the daily North American operations of the Infrastructure Support organization (36 staff, 5 direct reports in Data Networking, Systems Administration, Database Management, Messaging Administration, User Services, and Help Desk). Managed a $7.5m budget.Most significant contribution to the Company was a massive standardization and cost savings effort spanning telecommunications, data architecture, operating platform, and desktop computing -- a comprehensive modernization effort. Show less
-
Systems EngineerInterleaf 1985 - 1988Pre-sales and post-sales support analyst responsible for the design, implementation and support of networked workstation Interleaf sites. Houghton Mifflin was my major account.
Tom Dow Skills
Vendor Management
It Strategy
Data Center
Enterprise Software
Management
Cloud Computing
It Management
Telecommunications
Integration
Cross Functional Team Leadership
Leadership
Networking
Disaster Recovery
Information Technology
It Operations
Sdlc
Virtualization
Outsourcing
Storage
System Administration
System Deployment
Software Project Management
Sharepoint
Enterprise Architecture
Team Leadership
Project Planning
Pmp
Professional Services
Budgets
Project Management
It Outsourcing
It Service Management
Agile Project Management
Project Portfolio Management
Technical Leadership
Coaching
Architecture
Service Delivery
Software Development Life Cycle
Budget
Messaging Technologies
Wan Design And Optimization
Contract Negotiation
Software License Agreements
Data Center Migration
It Solutions
Vendor Contracts
Mobile Technology
Mobile Device Management
Data Migration
Frequently Asked Questions about Tom Dow
What is Tom Dow's role at the current company?
Tom Dow's current role is Driving innovation at the intersection of business strategy, technology, and customer needs..
What is Tom Dow's email address?
Tom Dow's email address is do****@****zon.com
What is Tom Dow's direct phone number?
Tom Dow's direct phone number is +197866*****
What are some of Tom Dow's interests?
Tom Dow has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Health.
What skills is Tom Dow known for?
Tom Dow has skills like Vendor Management, It Strategy, Data Center, Enterprise Software, Management, Cloud Computing, It Management, Telecommunications, Integration, Cross Functional Team Leadership, Leadership, Networking.
Not the Tom Dow you were looking for?
-
4its.jnj.com, ocdus.jnj.com, synthes.com, depuysynthes.com
7 +158597XXXXX
-
3yahoo.com, cormetech.com, ncsu.edu
2 +191962XXXXX
-
1gmail.com
1 +161725XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial