Tom Preston Email & Phone Number

Detroit, Michigan, Us

Serving as the Product Manager of a global expansion of OnStar, with a focus on Middle East and South American markets.• Planned and led the global expansion of the Global Service Portal (GSP) OnStar advisor application for core and data sales resulting in the successful launches in the new markets of Argentina, Colombia, Chile and the Kingdom of Saudi Arabia.• Defined and prioritized the Product and Team Backlog for global initiatives based on customer feedback, market changes and business priority resulting in the delivery of numerous enhancements to application functionality in existing markets of Brazil, Kuwait, Bahrain, and the United Arab Emirates.• Assisted in the support of initial launches of Electric Vehicle functionality in global markets to support GM's move to an all-electric future. • Led Program Increment (PI) Planning resulting in a concise list of features, integrations and dependencies being documented, discussed and agreed to by multiple agile teams.• Led regular SAFe Agile ceremonies for system and team demos, sprint planning, retrospectives, backlog refinement resulting in successful software development in 2 week sprints.

Hanover, Md, Us

While on Contract at Ford Motor Company, as part of the Global Data, Insight & Analytics Consent Platform team, utilized advanced business knowledge of various regional privacy rights and regulations to: write product features, guide the strategy of consent management solutions and ensure consumer data privacy is protected and maintained.• Created and maintained the Consent Platform product roadmap to align IT and business objectives at the program level. • Participated in Agile activities and ceremonies such as daily scrums, feature and story grooming, and retrospectives resulting in successful software development in 2 week sprints.• Participated in Program Increment (PI) Planning resulting in a concise list of features, integrations and dependencies being documented, discussed and agreed to by multiple agile teams.

Hanover, Md, Us

While on contract at Domino's Pizza, was responsible for planning, leading, and delivering complex Information Technology projects on time, within budget, and with high quality by driving collaboration with business partners, Information Systems (IS), and technology vendors to ensure that all project participants effectively communicated and executed tasks as specified in the project plan. • Aligned with suppliers, corporate infrastructure and conversational commerceteams to analyze the technical feasibility and cost for the development of streaming audio communications utilizing Google Cloud Platform (GCP) and Dialogflow to be used in a national phone ordering system to result in the significant cost reduction of pizza order taking.• Led a project team in Agile Sprint planning and execution resulting in the delivery of project user stories and features from JIRA in 2 week sprints.• Created Splunk search queries, reports and dashboards to revamp the monitoring and alerting of the Conversational Commerce system’s big data to improve SLAs and reduced system downtime.

Detroit, Michigan, Us

Managed the portfolio activities for the Global CRM Lead, Campaign, and Loyalty programs including the creation, management, and maintenance of multi-year roadmaps of 45+ projects in North America, Europe, the Middle-East and Asia. Managed expectations, planning and relationships to bridge the gap between the software development team and business partners in the Sales, Service and Marketing domain.• Led a team of 4 Requirements Analysts (RAs) in the gathering and approval of user stories for the Global CRM program in Siebel and Oracle Business Intelligence Enterprise Edition (OBIEE).• Worked with Opel Vauxhall (OV) and Cadillac Europe to write, review, and approve the General Data Protection Regulation (GDPR) requirements for CRM resulting in GM avoiding potential fines of up to 23 million dollars or 4% of worldwide revenue.• Responsible for the requirements clarification and prioritization of the first automotive national Rewards program resulting in 78% of dealer’s achieving positive ROI and 1 Million+ members enrolled.• Wrote, reviewed, and prioritized Epics, features, and User Stories in electronic backlogs in Microsoft Team Foundation Server (TFS), HP Application Lifecycle Management (ALM) and IceScrum.• Created iRise visualizations to prototype system functionality resulting in minimal requirements changes and a speedier requirements definition and development time.• Documented non-functional requirements for: security, usability, operations, legal compliance, and performance (system speeds and feeds).• Wrote User Acceptance Testing (UAT) scripts and led coordinated UAT sessions with business sponsors to validate all system functionality.• Participated in and/or led Agile events such as the daily stand-ups, sprint planning, backlog grooming, and product demos.• Managed the financial responsibilities and budget (6 Million) for the World Platform completing Appropriation Requests, accruals, and invoice authorizations.

Tempe, Arizona, Us

Led the initiation, analysis, development, testing, and deployment of concurrent global projects for plants in the US, Germany, and Malaysia. • Served as Conversion and Data Migration Manager for a major SAP expansion resulting in on-time and under-budget delivery. • Led the initiation, analysis, development, testing, and deployment of several concurrent global systems for plants in the US, Germany, and Malaysia. • Managed the development and testing of 48 interfaces to SAP Enterprise Resource Planning (ERP) system to launch project in less than estimated time with no serious post implementation issues.• Utilized the agile methodology in the role of Scrum Master for SAP interfaces to bring together multiple teams of over 40 people to deliver high quality on time and within budget.• Initiated and managed the design, development, and deployment of a mobile barcode scanning application for receiving and transferring of raw materials to enable lot traceability resulting in higher efficiency solar panels. • Created and maintained detailed Microsoft Project plans with Concerto client utilizing Theory of Constraints Critical Chain Project Management.• Wrote a request for proposal for Identity Management software and worked directly with suppliers to do a thorough evaluation of the Tivoli and Oracle IDM products.• Oversaw iRise visualization requirements gathering sessions for a large inventory tracking project with business teams from supply chain, manufacturing, finance, and quality.• Presented status to senior management at the VP, director, and CIO level to obtain buy-in and sustain support for projects.

Detroit, Michigan, Us

Managed 2-4 projects simultaneously with a budget of up to $2 million dollars each.• Hired directly by Blue Cross Blue Shield after 5 months as a contract employee for Ajilon..• Initiated, planned, executed, controlled, and closed complex projects using a formal PMI-based project management methodology to launch on time and within budget.• Managed business readiness activities such as training, communications, stakeholder presentations, and documentation to ensure that all projects were accepted and utilized to full potential by end-users.• Developed detailed plans and schedules using MS Project Enterprise to manage multiple projects of moderate size (approximately $.5 - $2 Million budget and 4-12 developers each) concurrently.• Monitored project metrics for significant deviations in quality, cost, or schedule.• Managed business readiness activities such as training, communications, stakeholder presentations, and documentation.• Mentored other project managers and assisted in establishing and improving project management methodologies, procedures, and policies as a member of the PMO.

Dearborn, Michigan, Us

Served as an IT Technical Project Manager and Team Lead for Jaguar / Land Rover Marketing and Sales Systems leading 3 teams of 9-18 ASP, J2EE, and Oracle database developers to launch multiple projects on time and under budget.• Managed a team of 12 people for systems maintenance of the Sales Reporting and Incentive systems used at all Jaguar and Land Rover dealerships in North America.• Ensured Sarbanes-Oxley 404 compliance in all application modules by conducting assessments, documenting compliance, and closing securities and control gaps.• Led multiple projects as a certificated Six Sigma Greenbelt.• Awarded 'Best Use of Analytical Tools in a Greenbelt Project’ for Ford IT 2005.• Migrated several existing systems from one automotive brand (example: Jaguar) to another brand (example: Land Rover).• Interviewed and selected team members for multiple projects.• Identified any external project dependencies (resources, facilities, data acquisition, interfacing systems, etc.) to establish milestones necessary to meet project objectives.• Worked with database administrators to design and create the logical and physical data model for several systems.• Coordinated with an independent QC group to ensure testing was properly performed and logged in Mercury Test Director.

Dearborn, Michigan, Us

Served as lead analyst responsible for the technical activities of 5-12 developers on multiple applications in the Product Development business area.• Hired directly by Ford Motor Company Product Development Systems after working 6 months as a contract employee for Decision Consultants.• Ensured that code reviews were conducted, documented, and followed up.• Coded screens using VB 6.0, ASP, VBScript, JavaScript, Oracle PL/SQL stored procedures, Farpoint Spread ActiveX controls, and Centura SQLWindows.

Enhanced and maintained three modules of the HealthTrek system for the Omnicare health plan at United American Healthcare.• Created many new input screens using Gupta SQLWindows and Sybase.• Led the report development for the HealthTrek system.

Antwerpen, Be

Created input screens and reports for several financial and quality systems for Ford Motor Company using Gupta SQLWindows, MS Excel, and Oracle stored procedures using PL/SQL.• Helped to create, implement, and enforce the project team’s quality assurance procedures and standards and coordinated application’s help desk support.• Coded applications for Financial, Quality, and Product Development systems.

Arlington, Virginia, Us

Served as an M1A1 Abrams Armor Crewman obtaining the rank of Specialist (E4).• Participated in combat missions in Operation Desert Storm with the 1st Cavalry Division.• Awarded the Army Commendation medal, Good Conduct medal, Expert Tracked Vehicle Driver badge, and Southwest Asia service ribbon.

Masters Of Science, Computer Information Systems - Software Management

Bachelors Of Science In Business Administration, Management Information Systems