Thomas Duncan Email & Phone Number

❏ Assist customers in filling out Payment Card Industry Data Security Standards Self-Assessment Questionnaires (PCI DSS SAQ) to help demonstrate PCI compliance.❏ Manage Internal and External vulnerability scanning engines. ❏ Remediate discovered vulnerabilities from the internal and external scans. Including the management of ports, protocols, services, encryption algorithms, authentication algorithms, and patch management for Windows and Linux operating systems. ❏ Manage and build secure virtual machine instances in Hyper-V. ❏ Manage and create monitors for network devices supporting syslogs and SNMP.❏ Manage remote systems at retail locations, which includes A/V, A/M, creating and executing custom batch files on remote endpoints, creating scripts for execution from a central server, facilitating Windows patches, and installing software on remote endpoints.❏ Manage the process of piloting and deployment of products and services. ❏ Demonstrate company services to prospective leads, building and maintaining positive client relationships.❏ Support customers during PCI Audits from Qualified Security Assessors.❏ Implement new security software and develop processes to administer that software from a central server.❏ Work with Windows command line, and create custom Windows images for large scale deployments. ❏ Document all activities and solutions in a clear and concise manner in accordance with company policies.

Greater St. Louis Area

❏ Provided solutions to customers with viruses, faulty hard drives, corrupted operating systems, and more.❏ Communicated effective prevention techniques to customers so that problems would not reoccur.❏ Aided the sales team by directing customers to hardware and software solutions for their unique needs.❏ Documented activities and issues in an online database for future reference, adhering to company guidelines.

Greater St. Louis Area

❏ Ensured all of lab stations, computers, and electronic equipment were in proper working order for students.❏ Provided troubleshooting for failed equipment. ❏ Set up campus events requiring 10+ computers, networked printers, switches, and administrative functions.