Thomas Dunn Email & Phone Number

Detroit, Michigan, United States

Support and influence leaders and associates as they tackle complex operational effectiveness challenges. Currently deployed in the Michigan market in a highly collaborative partnership with business unit leaders and other stakeholders to enhance key market outcomes using a host of business disciplines to solve challenges, create opportunities, and.

Madison, WI

Was the Customer Service New Product Development Project Manager for nine of SubZero-Wolf luxury appliances product lines. Focused on making sure a customer perspective is embedded within every step of the product build process. Introduced and delivered CX, process improvement, and Change Management best practices across the build process continuum. Change.

Parker, CO

• With deep and broad experience as both an internal and external business consultant / advisor, I am adept at providing strategic/tactical advice to clients and stakeholders on ways to optimize their processes.
• Organizational Transformation. Change lead in support 2 Program Workstream Teams: Talent Acceleration and Organizational Acceleration. Developed stakeholder analysis, Change Impact and Readiness Assessments..
• Change lead in Enterprise Data Transformation initiative. Developed Impact and Readiness Analysis; strategic communication plan; CLARC coaching for team leads, Sponsor coaching, Pulse surveys, collaboration building.
• Supported IT transformation initiative in migration from a 25 yr. old legacy mainframe to a cloud-based system. Coached executive sponsors and project managers, created newsletter and technical status updates to fill a.

Englewood, CO

• I was recruited into the IT Business Operations division to change a "shared services" model into a robust and responsive customer-centric organization. More specifically, this was done by enhancing the visibility of.
• Conducted comprehensive environmental and process assessments; evaluated maturity model positioning of key staff
• Boosted sustained participation in a Voice of Customer (VoC) program from ~75% to 95% through a redesign VoC methodology; lead, engaged, mobilized and motivated multiple teams of stakeholders to accomplish goals.
• Was the primary point of contact for 62 IT Site Director/Managers and regional VPs in addressing qualitative feedback on IT service delivery acquired through hospital/clinic rounding, attending leaderships staff.
• Facilitated a weekly Major Incident (MI) call for over two years with up to 35 attendees - on-site IT managers, problem management, tech services, and resolver teams.

Greater Denver Area

• I was brought on board Statline to direct the following tasks for more than 80 organ/tissue procurement and transplantation organizations across the US and Canada. Along with providing proprietary software that managed.
• lead corporate communications with our contracted business partners
• design/deliver customer service strategies and implemented tactics
• communicate client needs / collaborated in implementing donor screening “change requests” from clients
• direct client relationship management via extensive travel to business partner locations
• Lead the effort to develop a marketing strategy in support of a new business line in organ transplantation support services resulting in over $1M in annual (current) revenueEven being many steps removed from the.

The Center for Tourism Research (CTR) officially opened its doors on July 1, 2003, with funding from a $1.5 million federal earmark with a mandate to provide South Dakota’s tourism industry, and the industry as a whole, with reliable research data and outreach services as the foundation upon which key strategic marketing, advertising, and economic.

Millwood, VA

From writing responses to federal RFPs and implementing the plan, I was intimately involved in conducting high-visibility state/federal health policy research. More specifically, project work included nationwide environmental and medical research assessments; identified operational/institutional barriers to change preventing Native Americans and Alaska.

Lead, SD - Satellite Office

The many projects I was involved with were all high-visibility field research (including over ~140+ policy expert interviews) in response to large Federal Health Policy Research RFPs and change initiatives. Each project was, to varying degrees, an initiative to change from current state to a new future state… with a heavy concentration on improved customer.

• I was recruited back to BCBS after a five-year absence. My primary assignment was to develop a workers’ compensation service line given my experience in occupational medicine with Central Plains Clinic. Unfortunately.
• Breast and Cervical Cancer Coalition
• Diabetes Advisory Council
• Adult Immunization Coalition

Sioux Falls, South Dakota Area

As director, I was the liaison between the Clinic and regional employer groups as I marketed occupational medicine services including: pre-placement exams, ergonomic assessment of workstations, OSHA medical monitoring, workers’ compensation and injury prevention efforts. I was also OSHA certified and personally conducted hundreds of hearing exams at.

The following is an overview of accomplishments:Relationship development and customer experience improvement: As the Manager of Public Relations, I personally investigated and defused claims/policy grievances brought on by patients, clinic managers, contract physicians, members of clinic insurance teams, and other health care providers. My overarching goal.

Ms, Health Services Administration

Bs, Speech And Business Communication

Aircraft Electrical Systems Specialist

Stationed at Malmstrom AFB, Great Falls, Mt (77-79) and Kadena AB, Okinawa, Japan (79-80)

High School