Thomas Walker Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Atlanta, Ga, Us

London , Co

Directly oversee 125 employees at the TNS office in Nigeria responsible for leading client engagement, offer development and service delivery. Drive top/bottom line growth by managing the P&L, overseeing HR, and operations/finance functions. Attract/retain/develop top talent and ensure high integrity of data collected for clients. Build relationships with C-suite marketing executives to better position TNS as a strategic insights consultancy. Spearhead initiatives to move away from ad-hoc to more continuous revenue streams, which is leading to more stable and predictable revenue streams and generates more value for clients.

London , Co

Oversaw the global relationship with a Fortune 100 client. Identified areas where client has needs and TNS can be a valued partner in developing solutions. Ensure globally established protocols are maintained and innovated so the Fortune 100 client is leading edge in terms of consumer insights to drive sustainable growth across their product portfolio. Aligned TNS local teams to the client’s strategic priorities, which resulted in a significant improvement in relationships and value delivered to client. Rebuilt relationships in several key markets.

Redmond, Washington, Us

Led a 31-person Market Research and Intelligence Team supporting $32 billion of Microsoft business. Guided team on relationship building (consulting), research strategy, planning, execution and delivery to ensure investments are optimized and linked to business decisions. Managed $40 million+ research budget to support marketing strategy and product development decisions. Executed brand image, market opportunity, segmentation, customer value, satisfaction and loyalty studies.

Redmond, Washington, Us

Promoted to leadership of the core Customer Satisfaction Study that underpins Microsoft's relationship and reward structures and enables continuous improvement of both customer and partner relationships. Spearheaded changes in the Customer Satisfaction global program that provide disciplined and rigorous approaches to satisfaction measurement, fresh insights and analyses, integration of competitive information into the strategic investment decision making process, and enhanced survey experience, which resulted in significantly increasing loyalty and profitability.

Redmond, Washington, Us

Managed and instituted a series of improvements to the global operations and execution of Microsoft's flagship Customer and Partner Satisfaction Program valued at $3.5 million. Implemented and established key program initiatives including tiered stakeholder model establishing clear business priorities, improved collaboration, structured approach for analyzing customer comments, research toolkit supporting business groups and geographies uncovered by the core program, and increased cadence (semi-annual) of survey administration to assure currency of feedback. Increased trust and credibility that was instrumental in providing more valued-added service delivery.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Mmr, Marketing Research

Bs, Business Management

Mechanical Engineering

Education record