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Results-driven, strategic market research executive offering deep expertise in global market strategies, advancement of new research methodologies, and planning. Influential leadership/mentoring style emphasizing accountability, ownership, collaboration and outcomes.History of developing people to achieve performance excellence. Proven track record of recruiting, developing, and leading world-class teams to support client needs; serving as a trusted advisor to key decision makers/stakeholders across cross-functional units; translating business requirements into research questions, consulting clients and presenting high impact results/recommendations; managing vendor selection and relationships with market research agencies; and driving analysis of results to deliver actionable reports.Comprehensive understanding and experience working with the latest survey design methodologies and research tools. Skilled in advanced statistical and multivariate techniques. Superior quantitative, analytical, team leadership, time management, communication, and interpersonal skills.
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Vice President, Global Consumer InsightsEbay Sep 2022 - PresentSan Jose, Ca, Us -
Senior DirectorEbay Jun 2017 - Sep 2022San Jose, Ca, Us
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Senior DirectorThe Coca-Cola Company Jun 2016 - Jun 2017Atlanta, Ga, Us -
Managing DirectorTns Aug 2014 - Apr 2016London , CoDirectly oversee 125 employees at the TNS office in Nigeria responsible for leading client engagement, offer development and service delivery. Drive top/bottom line growth by managing the P&L, overseeing HR, and operations/finance functions. Attract/retain/develop top talent and ensure high integrity of data collected for clients. Build relationships with C-suite marketing executives to better position TNS as a strategic insights consultancy. Spearhead initiatives to move away from ad-hoc to more continuous revenue streams, which is leading to more stable and predictable revenue streams and generates more value for clients. -
Global Account DirectorTns Dec 2011 - Jul 2014London , CoOversaw the global relationship with a Fortune 100 client. Identified areas where client has needs and TNS can be a valued partner in developing solutions. Ensure globally established protocols are maintained and innovated so the Fortune 100 client is leading edge in terms of consumer insights to drive sustainable growth across their product portfolio. Aligned TNS local teams to the client’s strategic priorities, which resulted in a significant improvement in relationships and value delivered to client. Rebuilt relationships in several key markets.
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Director, Market ResearchMicrosoft Sep 2006 - Sep 2010Redmond, Washington, UsLed a 31-person Market Research and Intelligence Team supporting $32 billion of Microsoft business. Guided team on relationship building (consulting), research strategy, planning, execution and delivery to ensure investments are optimized and linked to business decisions. Managed $40 million+ research budget to support marketing strategy and product development decisions. Executed brand image, market opportunity, segmentation, customer value, satisfaction and loyalty studies. -
Group Research ManagerMicrosoft Oct 2004 - Aug 2006Redmond, Washington, UsPromoted to leadership of the core Customer Satisfaction Study that underpins Microsoft's relationship and reward structures and enables continuous improvement of both customer and partner relationships. Spearheaded changes in the Customer Satisfaction global program that provide disciplined and rigorous approaches to satisfaction measurement, fresh insights and analyses, integration of competitive information into the strategic investment decision making process, and enhanced survey experience, which resulted in significantly increasing loyalty and profitability.
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Sr. Research ManagerMicrosoft Sep 2003 - Sep 2004Redmond, Washington, UsManaged and instituted a series of improvements to the global operations and execution of Microsoft's flagship Customer and Partner Satisfaction Program valued at $3.5 million. Implemented and established key program initiatives including tiered stakeholder model establishing clear business priorities, improved collaboration, structured approach for analyzing customer comments, research toolkit supporting business groups and geographies uncovered by the core program, and increased cadence (semi-annual) of survey administration to assure currency of feedback. Increased trust and credibility that was instrumental in providing more valued-added service delivery.
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Sr. Research ManagerIbm May 2001 - Aug 2003Armonk, New York, Ny, Us -
Market Intelligence ConsultantIbm May 1999 - Apr 2001Armonk, New York, Ny, Us
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Account ManagerTheos Software Corporation Jun 1994 - May 1996
Thomas Walker Skills
Thomas Walker Education Details
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University Of Georgia - Terry College Of BusinessMarketing Research -
University Of PhoenixBusiness Management
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California Polytechnic State University-San Luis ObispoMechanical Engineering
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Northgate High School
Frequently Asked Questions about Thomas Walker
What company does Thomas Walker work for?
Thomas Walker works for Ebay
What is Thomas Walker's role at the current company?
Thomas Walker's current role is VP Global Consumer Insights.
What is Thomas Walker's email address?
Thomas Walker's email address is t.****@****int.com
What is Thomas Walker's direct phone number?
Thomas Walker's direct phone number is +151051*****
What schools did Thomas Walker attend?
Thomas Walker attended University Of Georgia - Terry College Of Business, University Of Phoenix, California Polytechnic State University-San Luis Obispo, Northgate High School.
What skills is Thomas Walker known for?
Thomas Walker has skills like Market Research, Customer Insight, Strategy, Segmentation, Marketing Strategy, Marketing Research, Competitive Intelligence, Analytics, Market Analysis, Competitive Analysis, Management, Business Strategy.
Who are Thomas Walker's colleagues?
Thomas Walker's colleagues are Vic Velivis, Shalu Tamrayat, V Navya, Clayton Joseph, Kendra Bright, Jamie Richards, Xiao (Ronnie) Guan.
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