Provided proactive support to over 400 customers post-implementation, focusing on software utilization, increasing trip counts, and enhancing customer satisfaction and trust with RedCap.Consistently met quarterly targets, demonstrating effective management of assigned regions to drive sustainable growth and profitability.Led brainstorming sessions with key stakeholders, presenting best practices to enhance profitability through valet services.Facilitated the onboarding of new performance managers by offering shadowing opportunities, participating in virtual meetings, and sharing best practices.

Dual role of outbound sales and project manager at early-stage start-up. Initiated outbound activity to achieve sales goals and managed client’s research projects to ensure quality results. Responsibilities were ever-changing, but included assessing survey targeting feasibility, project pricing, survey design analysis and data collection setup, field management, and quality assurance.• Closed 113 deals over a 10-month period, generating over $215,000 in company revenue. • Fostered and expanded relationships with existing clients while pursuing new clients, totaling over 1,000 outbound sales activities per month to help drive business to Centiment. • Managed new prospective customer initiatives and maintained in-depth understanding of each study's end goal, while also guiding clients through the combination of survey targeting and survey design to yield best results.• Assisted with data collection setup, which required detailed knowledge of all major survey tools, including SurveyMonkey, Qualtrics, Alchemer, as well as Centiment's own survey tool.

• Partnered with eighteen dealerships, including three ranked in the top 250 dealers of more than 3,000 nationally, surrounding Lansing, Michigan to sell more than 9,250 Chevrolet units and generate approximately $325 million in sales for 2020. • Developed Silverado inventory turnover report to analyze trends and determine future inventory selection, allowing dealerships to accurately and quickly identify market trends and increase brand market share in the district from 31.3% to 45.4% in 2020. • Created and analyzed service lane sales report to identify customers most likely to purchase a new vehicle during service appointment and selected by Chevrolet leadership to present findings to regional sales team, of approximately 100 peers, as a best practice for implementation. • Implemented and oversaw the Chevy Clean sanitation program in the district to ensure all customers and dealership employees followed COVID-19 protocols while in Chevrolet facilities.

• Led twenty-one Chevrolet dealerships to #1 in market share, improving from 15.1% to 17.3% and producing $230 million in sales for 2019, to surpass Ford for the first time in 5 years. • Directed a group of local dealerships to pool marketing funds totaling $850,000 to scale advertising capabilities and led a shift in focus to digital marketing and advertising data analytics.• Created and leveraged custom reports in Google Sheets to increase sales through improved dealership sales processes and enhance the customer experience by developing team camaraderie and accountability with dealerships. • Tracked individual dealership sales performance in the service lane and developed service lane sales report to target customers most likely to purchase a new vehicle during service, leading to 23% increase in service lane sales after implementation.

• Achieved corporate sales objective for 12 of 17 months leading Chevrolet to #1 in the Terre Haute district with 21.6% market share and yielding nearly $200 million in sales for 2017. • Ensured an outstanding customer experience and improved dealerships’ lead close rate from 3.4% to 4.7% by changing communication frequency and implementing personalized responses after analyzing mystery shopping responses. • Facilitated the formation of four Business Development teams to drive sales and service appointments delivering an 11.2% increase in sales appointments from the previous year.

• Developed Salesforce Dashboard for each sales representative to track sales growth and presented best practices to sales representatives across the territory. • Improved customer service and streamlined sales process by initiating key data gathering requirements for new mobile app.

Specialized as mentor, educated and acted as role model for 3 young children in order to amplify social skills and encourage the growth of a strong integrity