Thomas Edwards Email & Phone Number

Durham, North Carolina, United States

- Collaborated to create, manage, and maintain the network infrastructure at a $3B pharmaceutical site (Eli Lilly & Company) from construction to product production.- Helped site to meet various milestones and deadlines as requested from both internal management and government regulatory agencies.- Conducted hands on local troubleshooting for network issues and worked with electricians, vendors, and cross-functional teams for fiber optic and copper cabling installations and repairs.- Implemented software for cataloging and managing internal network visually, reducing downtime and making information more readily available.- Played a critical role in the site's expansion, leading documentation and planning efforts for the next phase of growth.

Durham, North Carolina

- Provided Level 2 IT support and hardware/software setup for employees, including imaging, setup, and deployment of workstations for remote users.- Transitioned office-based deployment and troubleshooting to 100% remote deployments and support for home-based users during the COVID-19 pandemic.- Worked with upper management to better control asset inventory, working within limited budgets to replace out-of-warranty devices, find lost assets, and properly prioritize deployment.

Raleigh-Durham, North Carolina Area

- Led a small team in upgrading systems from Windows 7 to Windows 10.- Managed scheduling for hardware updates statewide under tight deadlines.- Imaged and deployed hardware by traveling to various locations across North Carolina, ensuring smooth transitions.

Raleigh-Durham, North Carolina Area

- Provided IT support to a 35+ employee office and remote offices across the East Coast.- Supported Yardi property management software and liaised with Yardi support.- Managed the company website and handled technical issues remotely.

Cary, Nc

- Provided phone and hands-on IT support for 150+ on-site and remote employees.- Handled purchasing, vendor negotiations, and budget management for IT needs.- Administered workstations, servers, telecom systems, and provided IT training.- Wrote documentation and provided troubleshooting support.

Raleigh, Nc

- Delivered technical support to over 350 end-users, both on-site and remote.- Installed, maintained, and repaired network hardware and software.- Deployed new computers, configured network access, and ensured optimal performance.- Documented processes for quality assurance and training purposes.

Southampton, Ny

- Managed and troubleshot network hardware and software for ISP services.- Maintained mail and web servers, performed backups, and monitored network outages.- Provided technical support to colleagues and external customers.- Trained co-workers and developed documentation for support procedures.

Bridgehampton, Ny

Hauppauge, Ny