Thomas Lee Email and Phone Number
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As a senior systems engineer, Salesforce developer, and product owner, my overall goal is to develop and implement elegant and efficient solutions to meet the needs of the customer.In my time at Sony Interactive Entertainment, I have learned what it takes to develop comprehensive and efficient IT solutions. I have worked on building up our IT resources, migrating our data center to a UCS-based virtual platform, improving system security and management through the implementation of McAfee and Microsoft solutions, supported the virtualization of our infrastructure utilizing Citrix and VMWare and created a support and management solution for our Windows and OS X systems with Microsoft SCCM and JAMF Pro. In addition, I also helped with building out and developing our Salesforce Service Cloud instance and managed an infrastructure Agile team as product owner, all while taking on day to day tier 3 support tasks. Specialty Skills• Over five years of experience in IT system administration and technical support• Strong background in providing customer-based support with tested and thought out solutions• Experience in day to day support of Windows servers running on VMWare ESX virtualization platform• Strong understanding of change management and support processes following waterfall and Agile methodologies• Experience as product owner for 10 member agile team, working with stakeholders to gather requirements and other agile teams to resolve dependencies and ensure work is tracked and reported• Familiar with software design lifecycle and change management processes• Working experience in Apex, Visualforce, Java, C, and C++. • Experience with Apple XCode and Eclipse for Java IDEs as well as the iPhone Software Development Kit and the Google Android Software Development Kit. If you would like to connect and know more about my experience or qualifications, please email me at tedlee@ucdavis.edu.
Verkada
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Senior It Systems EngineerVerkada Jul 2024 - PresentSan Mateo, California, Us
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Force.Com Administrator And DeveloperSony Computer Entertainment America Llc Jun 2013 - Jul 2019As part of this project, I was asked to assist with the implementation of Salesforce Service Cloud for internal case management. This project eventually grew into a day to day responsibility to administer and later develop additional features for our service cloud instance. Over the past few years, we have added on multiple departments for case management, developed workflow rules and apex triggers to handle automation, setup WSDL for importing and managing users, and also created a custom email to case on apex as we we found the stock implementation to be inadequate for our needs. I also added vendor management and IT Service Catalog objects, making the service catalog customer visible to improve customer understanding of IT's services.
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Senior Systems Administrator And Certified Scrum Product OwnerSony Computer Entertainment America Llc Jun 2012 - Jul 2019In this role, I supported a data center environment of roughly 200+ virtual and physical servers running on top of Cisco UCS and VMWare ESX virtualization platforms. Additional daily responsibilities include managing mailboxes and distribution lists in our Exchange 2010 environment, managing passwords and secrets stored in Thycotic Secret Server, and administering two Citrix farms supporting our application virtualization environment. During my time here I also worked on the implementation of Microsoft SCCM system management for our desktop endpoints, migrating from Trend Micro to McAfee Security solutions for endpoint security, implemented Airwatch for monitoring our mobile devices, implemented GFI Languard for improved management of vulnerabilities on third party software and became a key member of the executive support staff providing onsite and offsite support for our senior level executives. I also took the initiative to improve our support for our OS X environment by implementing Apple Remote Desktop and later Parallel's Mac Management for SCCM to provide cohesive support for all our desktop endpoints.In addition to being a systems administrator, I took on the role of being product owner for my SAFE Agile team, writing stories, managing the backlog, and keeping key stakeholders and management informed of the progress of my team's work and making adjustments based on guidance from leadership.
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Level 2 Support Specialist - It Service DeskSony Computer Entertainment America Llc Jan 2011 - Aug 2012Supported computing equipment and environment for users in various corporate departments through analysis and resoluton of support requests escalated to the tier 2 group. Additional tasks include testing and performing connection setup of video conference systems prior to corporate meetings, maintaining standard disk images for Microsoft Windows PCs and Apple Macintosh systems, creating and maintaining USB emergency repair disks built on BartPE tools, and training new tier 1 and 2 staff in department procedures and protocols.
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Student Assistant IvUniversity Of California At Davis Sep 2007 - Jan 2011Davis, California, UsAs the lead of a team of 4 students, I assisted the full-time technicians with configuring desktop and laptop computers to network standards, troubleshooting computer hardware and software problems, backing up and restoring user data using Symantec Ghost and Microsoft Server Resources Toolkit, and training new student assistants in department procedures and protocols -
Information Technology InternSony Computer Entertainment America Jun 2010 - Sep 2010San Mateo, California, UsAs an intern on the IT Service Desk. I inventoried, setup, and deployed computer equipment to users in various corporate departments, developed emergency repair disks on CD and USB flash drive using Bart’s Pre-installation Environment for troubleshooting and recovering data from systems unable to boot into operating system, and deployed a major security update to computer systems throughout the company.
Thomas Lee Skills
Thomas Lee Education Details
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University Of California, DavisComputer Science
Frequently Asked Questions about Thomas Lee
What company does Thomas Lee work for?
Thomas Lee works for Verkada
What is Thomas Lee's role at the current company?
Thomas Lee's current role is An IT Identity and Infrastructure Engineer who loves problem solving, customer collaboration, and a good mountain drive.
What is Thomas Lee's email address?
Thomas Lee's email address is th****@****ire.com
What is Thomas Lee's direct phone number?
Thomas Lee's direct phone number is +153034*****
What schools did Thomas Lee attend?
Thomas Lee attended University Of California, Davis.
What are some of Thomas Lee's interests?
Thomas Lee has interest in Mobile Computing, Computers, Wireless Technology, Digital And Film Photography, Sports, Automobiles.
What skills is Thomas Lee known for?
Thomas Lee has skills like Operating Systems, Active Directory, Troubleshooting, Java, Windows, System Administration, Networking, Microsoft Office, Security, Android, C++, Technical Support.
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