- Have a hands-on approach to increasing sales, including improving credibility with customers by building trust, rapport, and confidence with the targeted customer’s upper management to further enhance our existing relationships with these organizations.- Responsible for the customer tender processes from A-Z and primary receiving point for tender invites from the customer. Keep timelines during tender processes and for all other time sensitive.- Overseeing costing and pricing process for all units in QAD. - Lead strategic business development initiatives including the identification and development of business case models for new capability development. - Discuss and develop all commercial issues during customer agreement terms, communicate and liaise with respective dnata facility/entity.- Analyze industry trends to identify expansion opportunities.- Oversee at a high level the development of proposals that may be firm fixed, time and materials that meet the top line and bottom-line objectives.- Support financial reporting including forecasting, budgets, and quarterly reporting requirements.- Negotiate and finalize catering agreement in conjunction with CEO, and CFO, operational key staff.

• Work with high-profile customer base including Delta Air Lines, Emirates Airlines, British Airways, Cathay Pacific, Etihad Airways, Qatar Airways, JetBlue, Lufthansa, Turkish Airlines, Iberia and many others. Totaling over $110 million in sales annually.• Directly manage and coach a team of 100+ staff consisting of Account managers, Duty managers, Account Supervisors, Assistant Account Managers and Coordinators. Additionally supervise other departments totaling 400+ staff• Continuously improve the operation to reduce costs and increase profit while ensuring the expectations of the customer are exceeded. Work closely with the airline to reduce cost in all departments and increase efficiencies. Analyze processes and ensure they comply with all regulatory departments and implement any updates or changes as set by the customer.• Maintain a strong relation with the customer and be the point of contact for local and internal stakeholders.• In cooperation with the customer develop service standards, design menus and coordinate presentations and workshops. Work closely with executive development chefs and customer’s culinary responsible to ensure the need of every client is met.• Protecting the identity of every customer within DO&CO while maintaining a healthy and profitable production line.• Direct point of contact regarding handling and communication of all VIP and ad hoc clients and projects.

• Ensure full incorporation and understanding of the customer into the DO&CO operation. In New York (JFK/EWR), Chicago (ORD), Los Angeles (LAX), Detroit (DTW) and Boston (BOS). Support units globally (Incheon, London, Madrid, Vienna). • Successfully setup new units and operations in Detroit (DTW) for Delta and NY (JFK) for JetBlue • Ensure internal processes are set and teams are instructed, trained and controlled accordingly. • Work directly with VP, CFO, Director of QA and Director of HR and responsible local managers to ensure all departments are aware of the needs of the customer and remain in compliance. • Work closely with financial controller and head of purchasing to ensure profitability is achieved with optimizing processes, maximizing margins and minimize cost.• Analyze and complete RFP requests. • Incorporate new customers into the current operation and coordinate transition from previous caterers. • Provide a full understanding of all the needs of the customer while translating this to internal documentation and training documents. • Work closely with legal to define contracts. • Build teams and strengthen them while expending on strengths and transforming weaknesses into opportunities. • Remain closely involved in all layers of the operation and a close contact to clients local management.

• Support the day-to-day operation of various Airline accounts. • Work closely with all department and operations manager to ensure on time and accurate loading of flights.

Internship on the reservation department

Supervisor the F&B outlets of the various events organized at The Jaarbeurs

Supervisor in all the Food and Beverage Outlets at the historic NH Schiller in Amsterdam