Thomas E. Metcalfe Jr. Email & Phone Number

Brookfield, Wisconsin, United States

• Spearheaded project sprint in deployment of customer accounts into the new Snowflake and AWS data warehouse environments and Google Looker.• Streamlined processes, rectified gaps and inaccuracies in SmartRecruiters and other client applicant tracking system (ATS) reporting, implemented overall data vision improvements via Agile/Scrum to aggregated, benchmark-level data across customer groups, and coordinated Smartsheet data validation with transition teams.• Continued scripting improvements to legacy BQL customer spaces within legacy and new BI platforms.• Standardized and developed central source-to-target mapping (S2T) data definitions and alignment processes for quantifiably improved cross-team reporting and communication outcomes. • Built a training and communication framework in Sharepoint on best-in-class data solutions and unique data interactions, including adjustments to organizational billing data and robust data environments for DaaS deployment.• Trained and mentored all other data analyst team members to develop and improve their core skills in building SQL queries, Python and SQL scripting within ELT dataflows, data analysis, and data requirements discovery and documentation

Alachua, Florida, United States

[Given 15% pay increase for juggling multiple additional tasks, acting as temporary interim Director of Operations, and contributing to company's success in rapid growth]• Project Manager for Lacerta’s new Facility Launch, as building coordinator for construction scheduling, subcontractor costing, change order add-ons and revisions, punch list, and design updates for new 12,950-square-foot main site in Copeland Park. Additionally, performed market research and investigation on additional phase expansion options, properties, and design-build architectural and construction firms• Responsible for managing Lacerta's IT, Infrastructure, & Facilities Coordination. Sourced and purchased all non-lab facilities peripherals and devices, verifying delivery and timetable for installation• IT Account Manager for all on-site issues with computing and networking devices, procurement and installation, and account management.• Mapped continuous improvement/ business & Lean-Operational Excellence through ERP and software sourcing, project scope and budgeting• Facilitated Ops. Finance Activities (Managerial Cost Accounting): Budgeting & Exp. Management, Standardized COGS Models, and Purchasing• Performed accounts payable activities: receiving, processed, and reconciled invoices, charged expenses to accounts and programs by analyzing invoices and purchase orders; recorded depreciation and amortization on capitalized and intangible assets, logged journal entries, bank reconciliations and deposits, and completed program expense reports.• Maintained key accounting data for Financial Planning & Analysis tools used by the company• Provided information to management and key personnel required to develop and interpret grant budgets and categorical programs, including approving requisitions for availability of budget and the appropriateness of charge codes and local, state, and federal government reporting requirements and tax filings.

Archer, Florida

[Clinical Implementation Specialist, June 2015-Feb 2017. Internal job promotion and expansion of duties.]• Led infrastructure implementation changes to all clinical system software and hardware, including: ICD-9 to 10 code mapping, EHR and other client software upgrades, cost reporting, debt reconciliation, mandatory Privacy compliance processes, and user training. • Oversaw website development (Wordpress, HTML, and CSS) and social media presence for company site, announcements, and communications• Assumed full duties of referral tracking, status updates, and patient scheduling for all providers• Managed quality measure reporting and analysis for grants and other government programs to net extra budget income of over $150,000, for rural health clinic relying on external sources to keep operational• Implemented workflows, patient information sources, and recurring team metrics to certify clinic as a Level II NCQA recognized Patient Centered Medical Home, exceeding level I in the first year of attempting certification.

Gainesville, Fl

• Solved unique user product issues in software functionality, data communication/networking troubleshooting; installation problems and questions; and OS and browser related issues• Supported user product problems as customer client manager in Salesforce through knowledge of multiple platform products across several versions and computer capabilities. • Escalated top priority, production-critical issues, collaborated with engineering product teams via JIRA to resolve or customize client site as needed, and set customer expectations accordingly.• Employed knowledge of Javascript, HTML/CSS, and SQL Server to provide functionality fixes for client issues.• Credited by senior managers as a Rising Star top team performer for issue resolution productivity, meeting deadlines and customer implementation objectives , as well as fellow team members for utilizing resources via Tableau and sharing time management and scheduling techniques to improve overall department performance• Designed and implemented revised team support procedures and training protocols, which lead to more valuable and higher trained employees during time of company growth and acquisition (two major product lines added).

Gainesville, Fl

• Compiled business plan, P&L, sourcing and production scheduling, contract administration, and coordinating of team activities to introduce new Skin Care product brand to market.• Led cross functional teams to expedite and implement product changes, spec sheets, and packaging negotiations with third party vendors (such as QVC and GNC), which directly assisted new sales growth and opportunities • Provided special market research projects on competitor analysis, television and media success, and new product feasibility studies, to assist in executive decision making• Cited by supervisors for invaluable assistance in the development of regulatory government compliance strategies and new SOPs.

Gainesville, Fl

[Data Technician, September 2006-May 2011. Promoted by senior manager and given 15% pay increase for developing reporting efficiencies and valuable research analysis, and assisting all other finance teams and projects]• Worked with senior managers and financial actuary teams to develop and refine methods which cut down on time and user-error and improved financial reporting (including writing my own VBA script)• Described as “go-to” data and IT person by directors and senior VPs in extracting data and developing forecasts on key performance indicators, benchmarks and medical reserves, to assist the executive board in decision making

Gainesville, Fl

• Worked extensively with the CFO and president to construct and modernize entire financial department• First exposure to establishing sales and marketing contacts and learning customer and B2B negotiations

Master Of Business Administration (Mba), 3.91 Gpa

Activities and Societies: Beta Gamma Sigma Honor Society, Phi Kappa Phi Honor SocietyGraduated in the top 5 of my class from nationally.

Bachelor Of Arts In Business Administration, Minor In Computer And Information Science (3.5 Gpa)

Activities and Societies: Dean’s List, UF Student Senate