Thomasene Tammy Bradford Email & Phone Number

Marion, Tx, Us

Arlington, Va

Lead people-focused projects in a highly collaborative environment, focusing on the development of multiple projects across the organization, providing mentorship, coaching, and training of new and existing staff members including training of C-Suite, Directors, and Managers. ▪ Project Manager for significant grants from funders such as MacKenzie Scott, Arthur M. Blank Family Foundation, and Salesforce, overseeing end-to-end project execution and funder relationship management. Managing remote work teams and optimizing remote work practices. ▪ Mentor and Coach for project managers, providing guidance to strengthen project delivery and develop leadership capabilities. ▪ Recruitment and Onboarding Support by participating in interviewing and hiring PMO director and staff, assisting with onboarding, organizational workflows, and training on internal systems. Assigned as NAMI's lead Asana trainer for all new employees, including C-suite, directors, and managers. ▪ Designed and Coached Directors for development on efficient workflows, team management, and employee performance tracking to enhance organizational effectiveness. ▪ Career Pathways and Process Improvement by partnering with leadership and HR to establish career pathways, resource allocation, and sustainable process improvements, helping build career growth structures within the newly established PMO. ▪ Strategic Planning and Operations Support collaborating with the PMO Director and the National Operations Director to analyze and redefine goals, roles, and future organizational directions. Contributed significantly to developing PMO procedures that enhance professional growth, streamline operations, and align organizational goals.

Remote

Manage multiple national-level, cross-departmental portfolio of projects totaling more than $4M in grantfunded initiatives for the National Alliance on Mental Illness (NAMI) National PMO. ▪ Oversee and responsible for $4M+ Grant Funded budget which includes staffing, vendor procurements with third party vendors, grant distribution and infrastructure for future programs all project stages from initiation to closeout, to deliver target outcomes within scope, schedule, and budget constraints.▪ Lead project planning sessions with project sponsors, internal and external stakeholders, and project team members. Synthesize information from sponsors to accurately define scope, milestones, resource requirements and target outcomes.▪ Develop and deliver quantitative and qualitative project reports for the project team, the grant funder, and senior leadership. Facilitate conversations with cross functional teams to ensure all grant requirements and process changes are documented, implemented, and reported to the funder.▪ Successfully lead projects that are completed on-time, in scope, and within budget including:o Mental health initiatives ensuring access for youth and young adult, people of color, those in underserved communities, and professionals in our network of providers. o Grant funding and expansion for 650 sites spanning 2000 plus providers. o Implementation of marketing strategies via In-person, National Conferences, Virtual and Social Media campaigns that have exceeded a reach of 100k+ to targeted demographics. o Increased mental health access to 300+ educational facilities.▪ Support the development of National PMO standard operating procedures while providing thought leadership around project analyses and methods. Assist the Director of the PMO in analyzing, refining and redefining the goals, roles, function, and the future direction within the organization.

Remote

Project Manager for startup client to plan and execute projects related to building, developing, launching, and operating an interstate transportation company. Discovery of the best project management methodologies, tools, and best practices to help stand-up a project management division of the organization. Create and maintain projects in various PM tools including Microsoft Office, G Suite, Asana, and Monday to support all phases of the project, including pre-planning, initiation, planning, execution, and closure.  Provided support and assistance to executives to ensure effective use of time and productive interactions with staff and the public. Schedule and office management to serve as a communications liaison, trainer and supervisor to PM staff and overall resource for stakeholders

San Antonio, Tx

Managed and assisted in organizing internal and external strategies to increase ROI, ensure KPI’s were met, and assist with the development and sharing of best practices across all business areas. Marketing B2B partners including Real Estate Agents, Mortgage Loan Officers, and Home Builders.  Engaged in short and long-term project planning to provide the best operational practices and technological enhancements across multiple platforms and systems. Creation of a project repository to include templates, SOP’s, and manuals for B2B and B2C use.  Pivotal role with Chief Executive Officer, Chief Technology Officer, and Chief Financial Officer in developing TCRM’s project to build software from the ground up for a new CRM to be used by all external clients, business partners and all internal departments which required cross-functional, cross-departmental collaboration. Utilized Agile and Waterfall methods and PM software. Developed and maintained periodic reporting structure for all teams including Sales, Account Management, Customer Service, Marketing, Processing and Legal to ensure all progress and risks were tracked and resolved. Maintained annual budget, financial planning, and analysis, and performed payroll functions utilizing ADP for exempt and non-exempt employees. Improved overall employee retention and satisfaction, and increased employee performance on the sales and marketing team.

San Antonio, Texas Area

Coordinated, created, and planned B2B and B2C strategic projects for the Comet Cleaner Franchise with total sales of more than $100M for 10 locations plus a newly launched mobile delivery service.  Designed, built, and maintained all social media platforms including Facebook, Twitter, LinkedIn, and Instagram. Executed social Strategy projects through competitive research, benchmarking, and data analysis.  Operations Manager responsible for employee relations and human resources, ensuring employees were trained, coached, and developed for maximum productivity and efficiency in processes.  Product owner and project manager for all new products to ensure all content met the franchise brand criteria including social media, print, digital, and emerging technology. Liaised with B2B through business development opportunities including cost-managed business trips, trade shows, association meetings, seminars, and workshops.

United States

● Certified Personal Financial Counselor - Responded to daily online community inquiries regarding the Debt Relief Industry including the Debt Management Plan, Debt Settlement Plan, Bankruptcy options, Credit scores and all other financial resources to assist them with becoming financially stable. This community has a membership of over 1 million people.● Assisted Community Manager with daily functions including content management creation, content calendars, blog administration and training for new community contributors and bloggers. Provided topics and wrote blog content on a continual basis. One of my blogs was mentioned in a feature on MSN Money’s website which drove traffic to the company’s website.● Met 100% of deadlines and project goals for ensuring responses and investigations of project implementation were timely and accurate. Created, implemented and managed social media platforms on Twitter, Facebook, YouTube, LinkedIn, Pinterest, Google plus and several other Social Media sites. Created content, scheduled posts and releases using HootSuite and other social media management systems for brand management.● Created, implemented and ran several contest and other online marketing campaigns which included: video marketing; YouTube content; Webinars to increase volume and traffic to the company’s website and all of our respective social media outlets. ● Projects managed included: Company rebrand, website redesign, TV and Radio commercials, Intranet upgrades, Standing up Social media team/dept. Marketing B2B, B2c, C2C, SOP and Vendor Relationship Management

United States

● Responded to customer inquiries regarding their participation in the Debt Management Program● Operated on a secure server interface using all tools and programs from my home office

United States

● Assisted Program Director with daily operation of a Non-Profit 36 unit transitional housing facility. Intake and orientation of new tenants; maintain waiting list, applications, leases and rental records in compliance with federal, state, funding and agency regulations and requirements, and use of Property Boss; develop and maintain comprehensive databases; establish relationships with members of the Baltimore housing community, including consultants, service providers and volunteers. ● Managed in house daycare program and supervised daycare staff, coordinating schedules and daily assignments; created standard operating procedures in compliance with state regulations.● Provided Life Skills education on a weekly basis, developed and delivered instruction in a classroom setting as well as in an informal one on one setting.

United States

● Website design and development; Online multi-level marketing and advertisement; Created e-commerce sites and businesses; Hired and managed several employees and interns; Performed daily, weekly and monthly performance appraisals and reporting; Serviced customers via telephone, email, online chat, mail; handled invoices for all types of transactions; Conducted seminars on website trends for improving business processing.

United States

Senior Customer Assistant Account Manager● Duties included- Inbound/outbound call center account manager for loss prevention department; Collections, customer servicing and other loss mitigation or recovery activities; Secured payments and negotiated payment solutions for delinquent customers; Review credit bureau reports from all major reporting agencies; Top collector and top team consistently over a period of several months.Lead Investment Service Representative● Duties included: Inbound/outbound call center management of investment portfolios to include Certificates of Deposit and Money Market accounts for Fortune 500 company with over 100b in assets; Certified mentor for new and existing employees, Design team participant to create and initiate marketing strategies to ensure production and quality standards; Top performer for several consecutive years.

United States

● Project management at on site Health care facilities to assist and improve quality and timely medical claim processing for all insurance carriers including Medicare and Medicaid; Provided training and education to on site employees: Provided total account service to contracted groups to include benefit and contract interpretation: Overseeing and reduction of accounts receivables by millions of various contracts. Inbound/Outbound calls to the Provider /Hospitals in the region being serviced.

United States

● Held individual and group training session and seminars for employer groups and physicians and the provider community for Medicare; Handled appeals for Medicare process through MAXIMUS; Educator for new and existing employees, conducted interviews and performance appraisals; Developed Customer Service training module, and standard operating procedures: Supervised inbound call center with over 50 employees which included preparation of work schedules, processing time sheets and productivity reports and creating task force to maximize and utilize employee skills; Financial counseling for all types of insurance providers-State and Private.● Member Service Representative: received 70-120 calls daily; processed inbound request for demographic changes, location of providers and billing inquiries. Handled escalated calls as Team Lead.● Supervised call center with over 1500 calls daily maintaining a ASA of :30 seconds, keeping or exceeding BCBS expectations.

Registered Nursing/Registered Nurse

60 hours

High School Diploma, Health And Pre Nursing