Leveraging a trifecta of expertise in (a) humanities & customer psychology, (b) digital product development, and (c) leadership through scientific thought, innovative methodologies, and coaching skills, I act as a catalyst for crafting products and services that captivate customers. I orchestrate a unique Customer Value Foundation through meticulous primary research and innovative experimentations, testing and simulating customer satisfaction, value propositions, solutions, revenue, and business models.My human-centric approach has led me to victory in 2 Fintech Hackathon, emphasizing the power of peer-to-peer interactions and Digital Identit. As a key player in the development of Twint/Paymit, Switzerland's pioneering mobile payment platform, I've built intricate payment prototyping infrastructure, and established a thriving Research Lab. I have consistently engaged with both potential users and non-users to uncover insights for success criteria in areas such as Digital Identity, SME/bank relationships, retail customer needs, Mobile Payments, and Mobility.Throughout my 25-year journey in creating cutting-edge digital tools and solutions, I've undertaken significant field research on Swiss SME/Bank relationships, delving into entrepreneurial goals ("jobs to be done"), capital raising, liquidity, bookkeeping/payments, and the psychological dimensions of these relationships in the digital age. My efforts have yielded a robust customer insights database for a burgeoning mobility startup and a fresh, comprehensive model of SME needs.Coupled with my Masters in Innovation Engineering and background in the humanities and as a Six Sigma Black Belt, I am a trained disciple of Design Thinking from Hasso Plattner Institute. I've been sharing my knowledge since 2008 as a lecturer on modern innovation methods, customer interaction, and product development. As a co-author of the "Design Thinking Playbook" and startup mentor, I take pride in fostering innovation and leading teams towards success.I don't hesitate to roll up my sleeves and bypass bureaucracy.As an ENFP, my intrinsic ability to understand human motivations and intentions is coupled with a natural propensity for visionary concepts. This makes me a potent ally in the innovation process.I eagerly seek to connect with individuals of diverse backgrounds, mindsets, or visions - those with fascinating stories to tell, lessons to impart, and dreams to fulfill. So, let's connect and create something extraordinary together.
Listed skills include Innovation Management, Business Strategy, Strategy, Knowledge Management, and 20 others.
