Thomas N. Email & Phone Number

Thorne, England, United Kingdom

Lincoln, England, United Kingdom

Sleaford, England, United Kingdom

Lincoln, United Kingdom

Execute day-to-day activities involved in efficient management of all customerprojects from measure to design to post install/install survey. Uncover customerneeds and resolves complex issues in prompt manner to attain optimal satisfaction.Plan, design, and craft robust project visuals for customers leveraging Fusion CADsoftware. Monitor, track, and report project progress to confirm all customers areup to date with offers.Key Contributions:• Liaised cross-functionally with stakeholders to ensure efficient flow ofcommunication across organisation.• Secured approval by offering innovative and inspirational ideas relating todesigns in line with client requirement to meet and exceed set expectation

Lincoln, United Kingdom

Offered excellent customer service from check-in to check-out. Developed robustproduct understanding to quickly explain key features. Executed end-to-endfunctions involved in booking of appointments and resolving complex customers'queries to ensure optimal customer satisfaction. Performed overall project relatedtasks/duties within time constraint to meet set target. Liaised with customers toidentify key requirements and utilised CAD software to craft designs. Adhered toset policies and procedures ensuring timely stock delivery.Key Contributions:• Created designs utilising Yammer and exchanged proven expertise/best practiceswith co-workers.• Uncovered and recommended market competitive payment plan of products to securemaximum number of sales.• Persuaded customers to go with B&Q products by showing competitors'product/prices leveraging kitchen compare.