Tom Etzel Email & Phone Number

Union, Nj, Us

Overseeing the process improvement, product development, growth and standardization of a fulfillment and refurbishment center for medical devices.

• Oversaw end-to-end operations in Processing and Logistics departments, implemented transformative process refinements resulting in an exceptional productivity increase of up to 150%.• Expertly managed a high-performing team comprising 6 exempt Supervisors, 80 skilled hourly non-exempt operators, and a dedicated support team of Fleet Managers, Dispatchers and Facility Coordinators.• Championed lean principles, continuous improvement, and Kaizen methodologies, driving a culture of operational excellence and fostering innovation throughout the organization.• Developed and implemented customized software tools, effectively optimizing resource allocation, improving profitability, and driving productivity gains of up to 200% in select departments. Collaborated closely with the Tech Team to coordinate and prioritize successful product launches within Operations.• Conducted regular GEMBA walks to identify operational bottlenecks, engaged with employees, and drove continuous improvement initiatives at all levels.• Achieved exceptional growth, propelling the company's operations to a remarkable 300% increase in incoming and outgoing volume under my strategic leadership.

Newark, De, Us

• Managed high-volume recruitment operations, optimizing processes and overseeing candidate flow.• Cultivated strong client relationships through weekly meetings, earning trust through data presentation.• Mentored and developed placement specialists, maximizing team performance through regular coaching.• Improved candidate placement rate by 160% in only 2 years.• Streamlined the recruitment process, reducing time-to-fill metric by 110%.

Seattle, Wa, Us

• Created a safe and productive work environment through teambuilding and skill-building exercises while meeting customer demand. Developed future leadership through one-on-one mentoring.• Increased overall shift throughput and productivity by 170% within a two-month period.• Implemented cost-saving initiatives by introducing programs to reduce inventory shrink, optimizing process flow and facilitating cross-department cooperation, resulting in annual savings of over $300,000.• Improved produce quality by implementing quality control measures, resulting in a significant decrease in defects by 130%, ensuring consistently high standards and customer satisfaction.• Managed a large team in the highest-production Amazon Fresh building globally.• Successfully navigated operations through significant volume and product selection growth in 2016.• Participated in seven total Amazon Fresh launches or relaunches across the world.

• Managed warehouse inventory and created Excel-based system to properly track and organize stock• Found new and engaging ways to interact with customers to build trust and maximize profitability

Bachelor'S Degree, Digital Communication And Media/Multimedia

Education record