Thomas Faucheux, Fmp Email & Phone Number

Upper Marlboro, Md, Us

Arlington, Va

Arlington, Va

• Manage vendor, service provider, and landlord relationships, ensuring timely invoicing and payment.• Prepare and oversee annual office budget, monitor expenditure, and address variances to meet financial objectives.• Delegate and monitor clerical, administrative, and secretarial tasks among office staff.• Coordinate company-wide, senior leadership, and classified meetings.• Participate actively in the planning and execution of company events.• Establish and maintain HR Record-Keeping Policy.• Manage job postings on company website, Indeed, and LinkedIn.• Schedule candidate interviews and create evaluation forms.• Oversee onboarding and processing of new hires.• Develop and enforce Clean Desk Policy.• Create and manage Classified Meeting Request Form and process.• Assist in coordinating and maintaining security training programs.• Create and implement new hire security training processes.• Provided training to new personnel during monthly new employee security briefings, ensuring accurate and timely completion of security paperwork.• Maintain up-to-date knowledge of security procedures, collaborating with the Facility Security Officer (FSO).

Alexandria, Virginia

• Reviewed files for clearance level, disposition dates, FOIPA status, and relevant information.• Determined file transfer, destruction, or retention based on eligibility dates.• Reorganized, repaired, and inventoried files, ensuring proper storage or destruction of records.

• Conducted background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information. • Conducted face-to-face interview with the subject and his/her neighbors, employers, friends, and family. • Performed record searches at police agencies, courthouses, educational institutions, financial institutions, and medical/mental health facilities.

Rose Haven, Md

• Processed all guest check-ins, check-outs, room assignments, and room change/late check-out requests. • Provided property tours for potential guests, wedding parties, and groups. • Trained new Front Office staff; Updated and Revamped Training Materials and signage at the property.• Reported, Collected and Reviewed all morning and end of day reports verifying payments and accounts.

Hanover, Md

• Coordinated with guests, Central Credit, and Collection Agencies regarding Credit and Collection activities and interact with MSLA and the Internal Audit Department.• Compiled daily and monthly reports of credit issued, returned items, collections on returns, write-offs as well as new accounts with a quarterly report. • Communicated with and assisted main bankers with early clears, patron returns, payments by mail and safekeeping funds.• Conducted Credit research as required to asses a guest’s credit application.

National Harbor, Md

• Created Marriott Rewards Tracking program now exceeding our Quarterly Enrollment Goals by 30%.• Trained all front office staff on Marriott Rewards enrollment, benefits and tracking; Performed refresher courses monthly and trained on-boarding staff in enrollment procedures. • Processed all guest check-ins, check-outs, room assignments, and room change/late check-out requests. • Supplied guests with directions and information on area attractions and making restaurant reservations. • Adept in securing guest payments, vouchers, paid-outs, charges, and verifying or adjusting guest bills.

Chesapeake Beach, Md

• Screened and interviewed potential employees, input new hires into company systems and prepared on-boarding process. • Performed payroll, timekeeping, and office-wide records management duties as required.• Prepared and distribute meeting agenda. Attend meeting and record minutes and prepare minutes for distribution as needed.• Maintained the calendar of the HR Director and resolve any scheduling conflicts. Arrange meetings, to include time, space, attendance and any equipment needs.• Worked closely with HR Director and staff to provide all necessary administrative support for important policy initiatives and related projects and reviews.• Acted as liaison between current employees, potential new employees and former employees to HR Director.• Prepared and Presented monthly/quarterly training and policy meetings to numerous departments of the Resort to update staff on new/changing programs and procedures.

• Trained all new guest service agents and assisted with on-boarding process. • Proficient with heavy guest interaction and providing immediate and excellent problem resolution. • Assisted guests with travel arrangements with the most cost-effective mode of transportation, reservation scheduling, and itinerary coordination.

Lake Buena Vista, Fl

• Promoted to Trainer in first month; helped to on-board all new cast members as Front Desk Agents and Runners. • Experienced in front office deluxe hotel resort operations as Front Desk Agent, Runner, and Trainer. • Proficient with heavy guest interaction and providing immediate and excellent problem resolution. • Assisted guests with travel arrangements with the most cost-effective mode of transportation, reservation scheduling, and itinerary coordination.

Chesapeake Beach, Maryland

• Made guests reservations and worked closely with sales team in booking groups and giving resort tours. • Developed and implemented a training guide for all new front desk agents; held monthly progress and training meetings with Front Office Staff. • Managed/Maintained office functions to include supply ordering, inventory records, reconcile and adjust computer inventory listings.