Thomas Faucheux, Fmp Email & Phone Number

Upper Marlboro, MD, US

Arlington, VA

Arlington, VA

• Manage vendor, service provider, and landlord relationships, ensuring timely invoicing and payment.
• Prepare and oversee annual office budget, monitor expenditure, and address variances to meet financial objectives.
• Delegate and monitor clerical, administrative, and secretarial tasks among office staff.
• Coordinate company-wide, senior leadership, and classified meetings.
• Participate actively in the planning and execution of company events.
• Establish and maintain HR Record-Keeping Policy.

Alexandria, Virginia

• Reviewed files for clearance level, disposition dates, FOIPA status, and relevant information.
• Determined file transfer, destruction, or retention based on eligibility dates.
• Reorganized, repaired, and inventoried files, ensuring proper storage or destruction of records.

• Conducted background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information.
• Conducted face-to-face interview with the subject and his/her neighbors, employers, friends, and family.
• Performed record searches at police agencies, courthouses, educational institutions, financial institutions, and medical/mental health facilities.

Rose Haven, MD

• Processed all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Provided property tours for potential guests, wedding parties, and groups.
• Trained new Front Office staff; Updated and Revamped Training Materials and signage at the property.
• Reported, Collected and Reviewed all morning and end of day reports verifying payments and accounts.

Hanover, MD

• Coordinated with guests, Central Credit, and Collection Agencies regarding Credit and Collection activities and interact with MSLA and the Internal Audit Department.
• Compiled daily and monthly reports of credit issued, returned items, collections on returns, write-offs as well as new accounts with a quarterly report.
• Communicated with and assisted main bankers with early clears, patron returns, payments by mail and safekeeping funds.
• Conducted Credit research as required to asses a guest’s credit application.

National Harbor, MD

• Created Marriott Rewards Tracking program now exceeding our Quarterly Enrollment Goals by 30%.
• Trained all front office staff on Marriott Rewards enrollment, benefits and tracking; Performed refresher courses monthly and trained on-boarding staff in enrollment procedures.
• Processed all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Supplied guests with directions and information on area attractions and making restaurant reservations.
• Adept in securing guest payments, vouchers, paid-outs, charges, and verifying or adjusting guest bills.

Chesapeake Beach, MD

• Screened and interviewed potential employees, input new hires into company systems and prepared on-boarding process.
• Performed payroll, timekeeping, and office-wide records management duties as required.
• Prepared and distribute meeting agenda. Attend meeting and record minutes and prepare minutes for distribution as needed.
• Maintained the calendar of the HR Director and resolve any scheduling conflicts. Arrange meetings, to include time, space, attendance and any equipment needs.
• Worked closely with HR Director and staff to provide all necessary administrative support for important policy initiatives and related projects and reviews.
• Acted as liaison between current employees, potential new employees and former employees to HR Director.

• Trained all new guest service agents and assisted with on-boarding process.
• Proficient with heavy guest interaction and providing immediate and excellent problem resolution.
• Assisted guests with travel arrangements with the most cost-effective mode of transportation, reservation scheduling, and itinerary coordination.

Lake Buena Vista, FL

• Promoted to Trainer in first month; helped to on-board all new cast members as Front Desk Agents and Runners.
• Experienced in front office deluxe hotel resort operations as Front Desk Agent, Runner, and Trainer.
• Proficient with heavy guest interaction and providing immediate and excellent problem resolution.
• Assisted guests with travel arrangements with the most cost-effective mode of transportation, reservation scheduling, and itinerary coordination.

Chesapeake Beach, Maryland

• Made guests reservations and worked closely with sales team in booking groups and giving resort tours.
• Developed and implemented a training guide for all new front desk agents; held monthly progress and training meetings with Front Office Staff.
• Managed/Maintained office functions to include supply ordering, inventory records, reconcile and adjust computer inventory listings.