Tom Daley Email & Phone Number

Watertown, Ct, Us

Based In Paris. Part Of Every Heart & Home., Fr

Globally supported Retail Group Commercial IT strategic transformation initiatives to enable business growth. This included North America JDE ERP development, Revenue Growth Management, Sales Force automation globally and new platforms to support eCommerce strategy (enabling B2B, B2C, DTC).My efforts consistently delivered best-in-class technology solutions and ongoing business support, effectively bridging IT and business functions driving change for this $2.2B Consumer Packaged Goods company. As a member of the IT Leadership and COO Leadership Teams, I contributed to strategic planning, business cases, technology roadmaps and cost-effective IT innovative solutions. These initiatives significantly improved business operations, accelerated growth, and enhanced productivity. Key Accomplishments:• Developed/Implemented DevOps Service Now application change control management technology in North America driving IT service excellence, improving audit, compliance and governance policies across operations• Led technology roadmap for 10 Sales Force Automation CRM solutions globally, serving 700 users• Led RGM Transformation Anaplan Trade Promotion Management (TPM) implementation across US/Canada that optimized $240M trade dollar allocation, improved forecasting and demand planning capabilities using agile and waterfall methodologies• Spearheaded Salesforce Sales Cloud implementations across Mexico, Italy, Spain, Portugal, France and Benelux overseeing the transformation of sales order and sales routine business processes using Agile.• Oversaw vendor relationship management to ensure the delivery of high-quality application services aligned with organizational needs• Directed multiple RFP processes to identify and select ideal vendors, driving alignment with strategic business objectives.• Coached and mentored teams, enhancing the execution of IT services and improving overall support efficiency and team performance.

My experience spans a comprehensive range of services, including SaaS, ERP, SAP, Salesforce, CRM, Trade Promotion Management, eCommerce, and Supply Chain Implementations. I am a decisive change and transformation leader with a proven ability to drive innovation and growth through an end-to-end vision that fosters credibility, confidence, and trusted relationships. Through open collaboration, I align technology initiatives with business objectives, delivering measurable results.By combining strategic and tactical direction, sound judgment, and thought leadership, I have consistently delivered successful IT transformations, enabling organizations to achieve operational excellence, improve ROI, and accelerate growth.

Global, Global, Oo

New York, Ny, Us

Led the $2.1M multi-site North American Acceleration Radial Order Management (ROM) Online Fulfillment ERP Transformation project across 25+ brands transforming, streamlining, automating, and standardizing the way orders are fulfilled and delivered across the supply chain. Focused on the critical path and drove the first Bumble warehouse go-live after 7 months implementing the global foundation in April and implemented the second Bumble warehouse one month later flawlessly with minimal business interruption (projected savings $12MM+). Collaborated with executive steering team, retail business team leads, and IT leads driving strategic direction, created, and executed project plans and testing plans, published weekly project communication, and managed the integration between SAP, ROM, and Online Ecommerce. Built trust and confidence based upon leading by example, providing consistent guidance, and thought leadership.Key Accomplishments:• Successfully rescued and led a FMCG Order Management Transformation implementation global project to completion within 7 months after two prior failures, employing Agile and Waterfall methodologies to ensure seamless delivery.• Standardized end-to-end business processes across online platforms, ROM (Radial Order Management), and supply chain, enhancing operational efficiency and consistency.• Directed comprehensive project planning, strategy, and integration between SAP, ROM, and Online systems, ensuring alignment with business objectives.• Designed and executed system integration testing, user acceptance testing (UAT), and cutover plans, guaranteeing smooth transitions and minimal disruption to operations.• Led daily defect management meetings, collaborating with SAP, Online eCommerce, and ROM technical teams to resolve issues and deliver results on time.• Supervised and inspired a team of 75+ senior-level cross-functional professionals, driving collaboration, accountability, and success.

Tolland, Ct, Us

Directs IT strategy, PMO, and leads global IT Enterprise Application functions (SAP, Salesforce, Pardot, .Net, eCommerce, Qlik Sense) ensuring development and implementation of cost-effective systems and efficient computer operations meet current and future business requirements, strengthening relationships with our customers and driving digital transformation, operational efficiency and profitable sales growthKey Accomplishments:• Envisioned future technology needs and establishes IT strategies, strategic roadmaps, policies, standards, and security measures to ensure effective and consistent information processing operations, aligning resources with company strategies and safeguarding information resources• Directed the design, architecture, development, deployment, implementation, and maintenance of systems, programs, and systems software to meet the company's information needs• Visionary hands-on leader who pioneered integrating SAP, Salesforce (Sales Cloud & Service Cloud), Pardot, and Qlik Sense creating 30+ integration points into a seamless system across all functions driving data quality, customer satisfaction, improving day to day operations and user adoption• Directed GenAlpha eCommerce cloud implementation to SAP managing 24 integration points to/from SAP ECC6.0 / Paymetric that increased sales and provided live inventory availability on the cart• Developed, refined, and led DevOps, PMO, governance, methodology, and mindset for the company providing the business peace of mind and faith in IT to deliver quality products• Managed vendor relationships (SAP, Salesforce, DXC) to ensure the delivery of high-quality application services.

Amsterdam, Nl

Spearheaded Retail SAP USA Enterprise Application ERP development and delivery of best-in-class technology solutions and ongoing business support who bridged IT and the business together to drive change for this $2B Consumer Packaged Goods Company specializing in the beer import business with 725 employees and 550 distributor locations across the US.Collaborated with the executive team and senior directors on strategic planning, business cases, technology roadmaps, and cost-effective IT innovative solutions to improve business operations, accelerate growth and productivity.Key Accomplishments:• Developed technology monthly Operations (Sales, Distribution, Logistics, Transportation, Warehouse Management, Demand & Supply Planning) SAP ERP production release schedule to manage backlogged enhancements increasing productivity and operational efficiency's utilizing waterfall and agile• Streamlined business processes and operations by consolidating seven import beer portfolio’s into consistent end to end business and sales processes improving day to day operations• Built Legal Contract Lifecycle Management SharePoint site consolidating all Legal contracts improving productivity and efficiency's• Led RFP vendor selection process to select and implement a Digital Signage provider• Built trusted relationships and credibility by partnering with the business to drive change• Coached and mentored team members improving day to day execution of IT services and support

Santa Clara, California, Us

Led the AFS Trade Promotion Management SaaS Cloud implementation to Epicor for Novamex, a $300MM CPG Beverage company that accrued $30MM annually. Lead RFP TPM vendor selection process through all stages with aggressive timelines to hit corporate goals.Collaborated with the executive steering team, business team leads and IT leads driving strategic direction. Changed project to a phased approach to minimize risk and customer impact, and managed integration architecture for over twenty integration points.Built credibility, confidence, and trusted relationships by leading by example, providing consistent guidance, sound judgment, CPG / TPM implementation best practices, and thought leadership.Key Accomplishments• Led RFP vendor selection process to select a Trade Promotion Management SaaS Cloud provider• Partnered with functional business teams, IT, and AFS to implement AFS TPM SaaS Cloud solution to Epicor• Conducted workshops, requirements gathering, and fit/gap analysis to understand business requirements and architecture• Directed project planning, delivery, strategy, and integration architecture for over 20 integration points• Assisted building Customer Hierarchy and Product Hierarchy, the key master data components

Paris, Fr

Rescued the $5MM multi-site RGM Transformation Accenture CAS Trade Promotion Management SaaS Cloud implementation to SAP that accrued $800MM annually. Delivered outstanding results by focusing on a critical path driving the project to completion within compressed timelines to hit corporate goals. Collaborated with executive steering team, business team leads and IT leads driving strategic direction, created and executed project plans and testing plans, published weekly project communication, and managed integration for over fifty integration points. Drove PMO best practices creating detailed project plans to capture critical dependencies to drive projects compressed timelines. Built credibility, confidence, and trusted relationships by leading by example, providing consistent guidance and thought leadership.Key Accomplishments• Hired as PMO Lead to rescue and manage the implementation, drove the project to completion on time within 6 months• Partnered with functional business teams, IT, vendors and Accenture to implement Accenture’s CAS TPM SaaS Cloud AWS solution to SAP• Conducted workshops, requirements gathering and fit/gap analysis to understand business requirements and architecture that needed to be built• Directed project planning, delivery, strategy, testing, integration and cutover for over 50 integration points• Created, choreographed and managed system integration testing, user acceptance testing, and cutover plans• Published project and escalation management weekly reporting to executive sponsors and project team to provide status, risk and contingency plans to ensure successful timelines and execution• Conducted daily defect management meetings with Accenture’s offshore technical team to drive resolution and timely delivery• Led successful retail FMCG go-live implementation with minimal business interruption (projected savings $25MM+)• Supervised and motivated 20 senior-level cross-functional team members to achieve desired results

Watertown, Ct, Us

Executive-level decision-maker who led IT operations spearheading strategic technology vision, leading all aspects of technology, infrastructure, software development and ongoing business support for this $75MM Consumer Packaged Goods Company specializing in direct route distribution of bottled water, coffee and office supplies with 375 employees and 12 distribution locations across the northeast.Collaborated with the executive team and board members on strategic planning, developing value propositions, business cases, technology roadmaps, and cost-effective IT innovative solutions to improve business operations, accelerate growth and productivity.Executive Team member, Executive Board of Director's member, reporting directly to the CEOKey Accomplishments:• Directed company vision, design, strategy, architecture and project plan to Rescue an In-Flight failed Salesforce AWS Cloud implementation by consolidating systems, shutting down the implementation and terminating unnecessary vendor contracts saving $400,000• Built a culture of excellence, leading by example to drive transformation, continuous improvements and performing root cause analysis to solve problems• Leveraged keen business acumen and vision to create innovative solutions for complex business requirements, drive consensus and execute solutions• Streamlined business processes and operations consolidating two e-Commerce solutions• Established hourly cloud system backups and implemented RFP for enterprise-wide disaster recovery solution

Us

Creative thinker who led daily operations setting strategic direction, developing and implementing best-practice data management solutions. Managed customer engagements for a $20MM global consulting company helping businesses optimize their return on enterprise-wide physical assets. Managed materials management solutions team, tripling data standardization productivity, increasing efficiencies, quality, and profits by automating and streamlining business processes. Acquisition project leader who integrated newly acquired company and directed customer engagements selling and implementing a software solution to clients.Key Accomplishments:• Managed 7 material engineers and technology specialists, including offshore team to cleanse, standardize and transform item master records into a consistent standardized format• Delivery Lead who traveled to potential customer sites leading day-to-day delivery and business development activities• Responsible for project scoping, writing project scope, agreement letters, and SOW• Led kickoff meetings, assigned resources to projects, managed projects and client relationships• Saved millions of dollars for several Fortune 500 companies, reducing MRO spare parts inventories up to 30% vie implementing a web-based inventory optimization solution and data standardization• Recommended/implemented 20+ changes to transform, standardize, and re-engineer materials management business processes improving efficiencies, productivity, quality, and increase profits

New Britain, Ct, Us

A persistent confident leader who drove milestones to meet aggressive deadlines at this $4.3B global consumer and industrial manufacturing company. Managed 25 business analysts and technology specialists, including 5 offshore to transform, redesign, configure, test, implement, and support the Global COE SAP ERP Transformation implementation. Developed world-class technology and pioneered the creation of the global EDI, Order to Cash, Sales, Distribution, Demand & Supply Planning, and Transportation enterprise-wide IT strategy, architecture, processes, procedures, and standards to drive operations to best-in-class performance levels.Key Accomplishments:• Developed Global COE SAP systems platform to consolidate over 70 different system platforms to increase transparency across all process areas, reduce working capital, increase return on capital and implement an easily scalable systems platform• Developed enterprise master data team’s strategic vision and implemented a global master data strategy to improve quality by 30%, reduced month-end close activities by 1 day and reduced integration issues by 20%• Architected, re-designed and implemented global middleware EDI mapping strategy between Sterling Commerce and SAP ECC6.0 that standardized data integration• Reduced costs by 25%, improved turn around service by leveraging off-shore and on-site contract labor• Directed COE SAP IT Order to Cash, Sales & Distribution Teams Realization Phase, managing 100 RICEF and all third-party integration systems

Paris, Issy-Les-Moulineaux, Fr

Paris, Issy-Les-Moulineaux, Fr

Dedicated information technology leader managing EDI, Order to Cash, Sales and Distribution core business applications for NWNA Retail business units, delivering world-class service and contributing to corporate growth, profitability, and productivity. Utilized Six Sigma and Lean technologies driving efficiencies.Partnered with business unit and functional leaders to strategize, prioritize, architect, develop, and integrate key customer projects for retail giants Wal-Mart, Target, Home Depot, Lowe’s, and Zeller’s.Recruited, mentored, and led 7 technology specialists, facilitating leadership in project management, change management, systems design, and best practices in software development. Scrum master using agile and waterfall.Directed enterprise data strategy for customer and material master, customer and material hierarchy, and assisted developing and implementing business unit data quality strategies to ensure quality and consistency.Key Accomplishments:• Directed, re-engineered and implemented a $400MM acquisition to standardize business operations• Saved $400,000, implemented EDI820 Payment Advice integrating and automating cash payments and reducing keystroke errors by 30% utilizing RPA• Reduced deductions by $500,000 with a “No Touch Order Processing” initiative to eliminate touchpoints and process 80% of orders without human intervention• Designed, developed and implemented a Dock and Yard Management solution with automated communication alerts reducing compliance fines by $250,000 and increased on-time deliveries by 25%• Increased enterprise-wide inventory accuracy from 82% to 99.98% by pioneering the design and implementation of an RF Warehouse Management System that increased fulfillment rates while reducing inventory levels. Annual cost savings over $5MM in order processing, distribution and warehouse functions• Eliminated non-compliance fines of $100,000 by designing, architecting and implementing an enterprise-wide EDI856 ASN project

Paris, Issy-Les-Moulineaux, Fr

Paris, Issy-Les-Moulineaux, Fr

Paris, Issy-Les-Moulineaux, Fr

Paris, Issy-Les-Moulineaux, Fr

Trained on SAP R/3 3.0C as the Materials Management configuration specialist.Key Accomplishments:• Worked on Conference Room Pilot to prove functionality and economics• Designed and configured Material Master, Vendor Master, and Product Hierarchy

Paris, Issy-Les-Moulineaux, Fr