Thomas Fearns Email & Phone Number

Birmingham, England, United Kingdom

Head of Safer Gambling for a large UK-based Skywind Group operator with 9 UK sites. I joined the business following recently regulatory action as part of an expansion to and revision of the general compliance structure. During my time, I have restructured the department to improve accountability, which has in turn greatly increased standards as evidenced in KPIs. Multiple policy revisions to bring compliance in line with current (SR 3.4.3) expectations. Introduction of multiple new policies and procedures to aid in "future-proofing" the department. Close working commercial stakeholders, board members and directors to ensure alignment of commercial and compliance objectives. Responsible for:• UKGC key position – SG PML holder • Overall SG strategy • Creation and maintenance of all SG policies and procedural documents• Creating key reports and delivering to stakeholders, ExCo, board members, etc• Third-party contract management • Department management – performance managing a Team Leader, Seniors and multiple Officer positions• Project management

London, England, United Kingdom

PML holder/key individual for UK Regulatory Compliance. Senior promotion within GIMO following successful navigation of UKGC regulatory audit and on reflection of annual achievements. Role including management and innovation of UK regulatory-focussed departments to uphold a profitable, ethical and compliant business license. Reporting directly to Head of Compliance.

London, England, United Kingdom

Reporting to Head of Compliance and with active involvement with senior/c-suite level stakeholders, and responsible for ongoing management and development of UK safer gambling/wider compliance policy and processes. Notable Achievements: • Created “Industry-Leading” affordability profiling process, which was praised as both “effective and appropriate” during UKGC audit• Represented company through regulatory audit and active involvement in presenting process/policy and responding to challenges on adherence to obligations• Represented company and engaged key topics/discussion points on industry panels such as EGR, KnowNow • Effective working relationships developed with key business stakeholders• Multiple revisions to SG policy and process to adhere to updated guidelines and retain general obligational compliance

Newcastle-Under-Lyme, Staffordshire, United Kingdom

∙ Manage time-sensitive completion of day-to-day regulatory compliance-based operational Responsible Gambling (RG) processes∙ Monitor effectiveness of current RG programmes and propose/implement improvements∙ Review internal RG policies and ensure compliance with statutory requirements∙ Complete enhanced RG interactions with a wide demographic; including high-value, high-risk and vulnerable customers∙ Manage incoming RG complaints including operator level, forming and presenting a comprehensive outcome - provide signposting to support services/organisations where appropriate ∙ Cross-departmental collaboration with EDD/AML/SoF to meet regulatory obligations efficiently whilst minimising customer inconvenience

A Levels: English Language And Literature, History And Music Technology.

10 Gcses: Including English, Mathematics And Science.