Leading a small team of consultants to optimize your EHR software experience, accurately report regulatory attestations, and maximizing profitability through EHR efficiency.

Responsible for filling managerial duties for the Tier 1 Helpdesk Analysts. -Managing the Help Desk ticket escalations process. -Refining and implementing changes in IT ticket process.-QAs for Tier 1 Helpdesk technician, phone calls and ticket work.-Providing backup coverage for Tier 1, 2 and 3 Helpdesk work-Runing and assiting with P1 level issues as needed.Working with Optum leadership in IT integration.-Assisting the Secure team in onboarding of CSS applications to Secure.-Overseeing access administration efforts of CSS applications.

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, run diagnostic programs, isolate problem, and determine and implement solutions.Additional responsibilities include managing and implementing the current RCA process, and running and assisting with “P1” level issues as needed.

Running/Facilitating the 'Welcome to Entertainment' and 'Traditions' classes for all new Entertainment cast members. Responsible for setting expectations for new cast members in all aspects of Walt Disney World, as well as proctoring all related e-learning and web based training for new cast.

Developed and implemented all scheduling and payroll software for Mosaicon Fashion Group's new outlet retail division. Provided updates and tech support for all programs on a 24-hour basis.