Thomas Flaim Email & Phone Number

Experienced product manager with a demonstrated track record of managing, leading, and working cross-functionally with engineering, marketing, legal, design (UI/UX), BA, growth, Ops and other teams to deliver elegant products, features, and experiences that delight users and solve their most significant pain points.I use a strategic, data-driven approach to generate, experiment, and deliver creative ideas that help move the needle. I excel at understanding user needs to identify new product and growth opportunities that align with and achieve business-related goals.I have extensive knowledge and experience developing and growing mobile and web applications, subscription and freemium B2C software products, which has honed my skills in user acquisition, retention, and monetization strategies. Tons of experience with experimentation, which has been crucial for making data-informed decisions and continuously improving product performance. I'm well-versed in conversational AI chatbots utilizing NLU and LLMs, which positions me at the forefront of this rapidly evolving field. I understand the nuances of designing conversational interfaces that feel natural and intuitive to users while leveraging the power of GenAI technologies and concepts.I've recently become obsessed with behavioral science and human psychology, translating that knowledge into how I approach building and designing products, features, and growth initiatives. Always looking to chat about this topic, especially over tacos.- Leading the GoDaddy Digital Care Customer Experience (CX) team to guide more customers to choose, onboard, and achieve value by leveraging digital guidance and generative AI, expanding our reach to cover moments throughout their journeys.- Leading new product development for a dungeon master's toolset, allowing dungeon masters to ideate, create, organize, publish and share custom encounter systems, item lists, and the world they create for their campaigns all in one place.- Previously led the GoDaddy Digital Care Growth team.- Previously led a team focused on the core UX of RoboKiller iOS and Android, building elegant solutions that ensure users experience that AHA moment and continue to do so each time they open the app after we block or screen a spam call or text.- Previously led product and growth initiatives on RoboKiller (Android and Web).- Previously led product and growth initiatives on TapeACall (iOS, Android, and Web).

Listed skills include Music, Entertainment, Trumpet, Jazz, and 23 others.