Thomas Fleck Email & Phone Number

• Prevent violations of law through intensive quality review of commercial loan documentation.• Resolve discrepancies in established procedure through research and collaboration.• Develop reports and dashboard to track various workflows within proprietary application.• Execute multiple tasks to deliver results on a tight deadline.• Guide new teammates as key trainer on flood compliance review processes and regulations.• Strengthen teammates' work quality through constructive feedback.

Oshkosh, Wisconsin, United States

• Reviewed loan documentation following legal requirements and coordinate the resolution of corrective actions in a timely manner.• Communicated with internal and external customers to respond to inquiries, resolve problems and obtain additional documents required to ensure quality.• Conducted research to update company’s loan policies are in line with statutory requirements.

Oshkosh, Wisconsin, United States

• Retrieved and sorted files efficiently and accurately through precise and focused effort.• Reviewed, sorted, and distributed incoming mail including a variety of loan documents.• Communicated with staff and bankers to respond to inquiries, resolve problems and obtain additional documents needed to complete requests in a timely and accurate manner.

• Communicated effectively with employees to guarantee quality and speed of service• Engaged in exemplary customer service by preventing and resolving customer complaints.