Thomas Fleck Email & Phone Number

• Prevent violations of law through intensive quality review of commercial loan documentation.
• Resolve discrepancies in established procedure through research and collaboration.
• Develop reports and dashboard to track various workflows within proprietary application.
• Execute multiple tasks to deliver results on a tight deadline.
• Guide new teammates as key trainer on flood compliance review processes and regulations.
• Strengthen teammates' work quality through constructive feedback.

Oshkosh, Wisconsin, United States

• Reviewed loan documentation following legal requirements and coordinate the resolution of corrective actions in a timely manner.
• Communicated with internal and external customers to respond to inquiries, resolve problems and obtain additional documents required to ensure quality.
• Conducted research to update company’s loan policies are in line with statutory requirements.

Oshkosh, Wisconsin, United States

• Retrieved and sorted files efficiently and accurately through precise and focused effort.
• Reviewed, sorted, and distributed incoming mail including a variety of loan documents.
• Communicated with staff and bankers to respond to inquiries, resolve problems and obtain additional documents needed to complete requests in a timely and accurate manner.

• Communicated effectively with employees to guarantee quality and speed of service
• Engaged in exemplary customer service by preventing and resolving customer complaints.