Tom Mabe Email & Phone Number

Kansas City, Missouri Area

Primary service customer contact. Determine service or diagnostics needed for the vehicle and prepare a repair order. Prepare quote and relay technician findings to customer for required repairs. Check parts availability and reserve parts. Communicate the repair schedule. Prepare final invoice and follow up with customer.

Kansas City, Missouri Area

Member of Integrated Solutions Team for Emerging Technologies specializing in POS systems fulfillment, installations and A/V media installations. Primary client contact. Manage POS order fulfillment through Salesforce portal to meet customer's strict delivery schedule. Enter customer/order data in CRM. Liaison with warehouse for training, process improvement and logistics, Schedule and report weekly inventory cycle counts and monthly serialized audits. Quote POS system installations for… Show more Member of Integrated Solutions Team for Emerging Technologies specializing in POS systems fulfillment, installations and A/V media installations. Primary client contact. Manage POS order fulfillment through Salesforce portal to meet customer's strict delivery schedule. Enter customer/order data in CRM. Liaison with warehouse for training, process improvement and logistics, Schedule and report weekly inventory cycle counts and monthly serialized audits. Quote POS system installations for small to mid-sized restaurants nationwide. Work with customers and clients to develop POS and A/V equipment installation plan. Schedule technicians and provide support while on site to ensure the installation is completed to specs. Liaison between Project Management and Supply Chain Support teams as resource resolution during transition of warehouse from Kansas City, MO to Frisco, TX. Show less

Kansas City, Missouri Area

Primary client contact. Managed logistics and inventory for POS Fulfillment Project. Managed fulfillment and shipping to meet customer's strict delivery requirements. Programmed IP settings on POS equipment to meet order specs. Completed weekly inventory cycle counts and monthly serialized audits. Reported inventory data to client. Managed receiving and processing of incoming inventory via Salesforce inventory management portal.

Prairie Village, Ks

Member of Professional Services team managing Digital Signage installations primarily for NEC, Cineplex & Eyeclick. Responsible for working with customer to establish installation specifications, planning installation schedule, arranging technicians and reporting results. Insure projects are completed properly, on-time and under budget.

Prairie Village, Ks

Manage IST Service providing nationwide break/fix solutions for manufacturers supporting major QSRs as well as other national retailers and businesses. Systems supported include POS, audio, BOH, DMB and WiFi.Manage dispatch and scheduling teams to insure exact processing of service calls from the initial request to scheduling qualified technicians with proper parts to meeting customers' deadlines and service level agreements. Our team provides support to technicians out in the field… Show more Manage IST Service providing nationwide break/fix solutions for manufacturers supporting major QSRs as well as other national retailers and businesses. Systems supported include POS, audio, BOH, DMB and WiFi.Manage dispatch and scheduling teams to insure exact processing of service calls from the initial request to scheduling qualified technicians with proper parts to meeting customers' deadlines and service level agreements. Our team provides support to technicians out in the field and reports detailed results back to customers until all issues are completely resolved.Responsible for designing and executing processes to insure the department is successfully meeting customer requirements and operating as efficiently as possible. Show less

Prairie Village, Ks

Member of IST's "SONIC Team" managing installation and service requests for SONIC Drive-In sites nationwide. Primarily responsible for audio system conversions and specialized installation projects.

Overland Park, Ks

Managed multiple qualitative marketing research offices in Kansas City and San Francisco to ensure properly maintained and state-of-the-art facilities to industry standards. Initial client contact for all qualitative marketing research projects. Consulted with clients to determine research study parameters and make recommendations. Prepared competitive proposals per client specs in order to win business and maximize revenues. Managed Project Management and Client Services teams.

Overland Park, Ks

Managed facilities, telephone, computer network and A/V systems. Provided training and support to every department in all technological aspects related to qualitative and quantitative marketing research. Daily coordination of A/V recording, presentation and videoconferencing systems.