Thomas Northrup Email & Phone Number

Pensacola, Fl, Us

Oxnard, Ca, Us

Oversee project delivery for Dynamics 365 Customer Engagement and Power Platform solutions. Develop delivery team skills, both technical and soft skills.

Salt Lake, Ut, Us

Guide project delivery through requirements gathering, implementation and configuration of the Power Platform and Dynamics 365 CE. Provide training internal and external. Mentor junior resources to improve consulting skills.

Kansas City, Missouri, Us

Oversee project delivery for Dynamics 365 CE and Power Platform. Manage delivery team, including hiring responsibilities. Conduct pre-sales architect efforts to scope work and solve business needs for potential clients. Provide vision and design delivery methodology for client implementations.

Kansas City, Missouri, Us

Dynamics 365 CE and Power Platform architect. Help design and implement solutions for clients that provide measurable, supportable, and productive outcomes for each organization. Specialize in the integration of D365 with any endpoints. Specifically specialize in use of Azure App Services to improve performance of interfaces and replace legacy services.

Plano, Texas, Us

Senior CRM Architect and Development Manager with exceptional ability to architect and implement data integration with back-office and point system to D365. Delivers strong experience in complex data integrations, close loop data processing, and Azure based service bus application development. Thomas specializes in customer envisioning and solution design with a focus on micro-services and cloud based business transformations.

Commitment to Dynamics 365 product integration with all other endpoints. Delivering business relevance through technical expertise. Improving cross functional communication and decreasing cycles on design patterns for complex business problems.

Chicago, Illinois, Us

National Architect service to clients and across the Dynamics practice. Drive vision and operational delivery of Dynamics 365 CE and AX combined projects. Lead the practice in building consistent complex integrations, innovative applications, and business intelligence initiatives that involve Dynamics 365/CRM. Thorough understanding of Dynamics architecture accelerates user adoption as well as project delivery. Expanding user engagement by providing user centered delivery with relevant configurations from Dynamics 365/CRM.

Kansas City, Mo, Us

Lead Valorem’s internal CRM team as a manager and mentor and a conduit through which the latest information, trends and practices are shared in order to build up the entire team.Conduct regular 1:1s, performance reviews, career development and training plans for direct reports. Maintain the applicable Microsoft Competency designations for the team by meeting the requirements including certifications by direct reportsWorking directly with Microsoft product and marketing teams responsible for the R&D, marketing and operations teams to learn from and provide field input to the Microsoft teams delivering Dynamics CRM solutions and programs.Work with Valorem’s customers in both pre-sales as well as billable scenarios when necessary to accelerate opportunities for CRM, CRM Online and Office 365.Identify opportunities by collaborating with our sales teams to ensure growth attainment.

Customize re-implementation of Microsoft Dynamics xRM solution for tracking potential student information. This includes implementing a Student Portal interface with CRM directly. Allowing self guided student application process asynchronous with Complete Florida excellent coaching.

Norfolk, Virginia, Us

The POC with the organization over data management and key player in ensuring the users know and understand correct processes in utilizing the CRM systems. Resolving business usability issues through timely support and keeping accurate documentation. Developing customer reports, dashboards, and communication templates to improve user acceptance and performance. Providing administration of security roles, user access, and permission settings. Perform detailed analysis of business specifications and documentation for training. Administer proper change management techniques to maintain data integrity and operational requirements. Provide focused methodical, extensive data cleansing techniques to maintain quality data in CRM records.

Pensacola, Fl, Us

Partner with business units to optimize information and analytic usage to ensure IT business systems provide users quick and actionable data analysis and meet governance standards. Mine data across multiple sources for use in reporting, research and to support business decision-making. Project Management - Work in the analysis phase of the IT business system development cycle and consult with business units and IT vendors to define business processes and information technology systems to support those processes. Create IT business systems analysis models, data representation, deploy approved IT business systems following PMI standards.Serve as second tier user support and IT SME for IT business systems. Create and maintain detailed business systems and systems integrations documentation. Site Administrator for organizational Intranet. Consult with workforce and IT vendors to define requirements, develop and deploy SharePoint sites and workflows, provide training to Content Administrators and workforce.Develop and conduct various training and instructions to assist workforce in maximizing use of business systems, BI reporting tools and analytics. Assist with onsite and virtual IT onboarding for new employeesAssist with IT disaster recovery planning and testingIdentify necessary systems improvements and propose solutions to the IT ManagerParticipate in rotating after hours schedule to provide IT support to workforce

Pensacola, Fl, Us

Consult with Partners to determine systems functional implementation requirements for hardware, software, network connectivity and security Facilitate the development of solutions interfaces providing expert consulting and at times development Coordinate the efforts of external vendors, self and other team members to ensure Partner requirements are delivered Coordinate with both internal and external stakeholders to design and deliver software solutions to meet defined systems requirements Perform configuration and custom programming of the solutions to identified Partner requirements Ensure appropriate software configuration control libraries and documentation is maintained for each solutions install Acquire and ensure maintenance and control of security credentials for Partner Access Lead the interface between Partners and vendors to ensure testing is performed for the desired functionality of each Partner Provide expert level technical knowledge on all solutions, leveraging external vendors as appropriate

Pensacola, Fl, Us

Help Desk support for commercial applications. 85,000 user baseMaintained 92% close rate at level 1.Developed Help Desk Policy and Procedure manualDeveloped SharePoint Wiki to improve training and FAQ for improved support.

Birmingham, Alabama, Us

Provide expert knowledge on accounts. Maintained 97% avialability.Highest level of customer service.Technical support for ebanking.

Orlando, Florida, Us

Train new hire employeesOversee shift duties and responsibilitiesHigh volume customer serviceTop in sales at local store, ranked nationally among corporate chain.

Bs, Information Engineering Technology

Health Information Technology Trainer, Hitech

Aa, Education

Certificate With Honors, Basic Still Photography

Bachelor Of Fine Arts (B.F.A.), Acting