Thomas Foust Email & Phone Number

Warminster, Pennsylvania, United States

Langhorne, Pennsylvania

• Directed a team of 17 call center agents in troubleshooting Sonos Wireless Speaker Systems in regards to IT and networking issues via phone and E-mail
• Fielded managerial escalations with customers who were dissatisfied with service or policies
• Used data analytics and participative leadership to educate, mentor, and grow a multilevel experienced call center staff
• Organized and lead daily pre-shift and weekly team meetings on areas of improvement, expectations, and time… Show more
• Organized and lead daily pre-shift and weekly team meetings on areas of improvement, expectations, and time management skills
• Acted as a liaison between Sykes and corporate Sonos management on issues of volume driving trends, staffing needs, and team performance Show less

Langhorne Pa.

• Assisted customers with advanced technical problems with the Sonos Wireless Speaker System including computer and network permissions, network connectivity, and wireless interference issues
• Remotely accessed customers’ computers to directly set up or troubleshoot systems by adjusting end user networks to allow users to share computer content across their network
• Coached new or struggling team members to help improve key performance metrics
• Collaborated with site management to… Show more
• Collaborated with site management to analyze incoming trends that could cause an increase in call volume or handle time Show less

Bensalem PA.

Customer service with the ability to maintain customer focus in interactions with customers and team membersAssisted customers with banking transactions including deposits, withdraws, credit card payments, loan payments, mortgage payments, money orders, and cashier’s checks in a high volume fast-paced environmentIdentified financial services as well as.

Langhorne PA

Aided clients in both the home and medical facility environments with technical issues while using Abbott Diabetes Care softwareWorked in a team to resolve difficult software issues that arose within network settings in health care facilitiesProvided oversight on quality assurance, monitoring, and coaching Customer Service RepresentativesFacilitated the.

Bachelor’S Degree, Business Administration And Management, Marketing/Management Option

Education record

Associate'S Degree, Pc Systems And Networking Technology