Tommy F. Email & Phone Number

Gilbert, Az, Us

Meridian, Idaho, Us

Cloud Contact Center & Collaboration Engineer covering AZ and UT for Consulting, PreSales & Implementation. Looking to modernize and future-proof your technology? Let's talk!Genesys | NICE | Five9 | DialPad | Cisco | MS Teams | Zoom | Ring Central...and more! CompuNet, Inc. is an engineering-led IT solution provider based in Boise, Idaho. We specialize in consulting, design, and implementation services for on-premise or cloud solutions. Our approach is to understand clients' needs and architect solutions to solve real-world business problems. Founded by engineers, we are passionate about technology and strive for perfection, delivering measurable results. Customer satisfaction is paramount, and our dedicated engineering teams provide personalized service. We support our clients on their journey to lasting success.

Menlo Park, Ca, Us

- Successfully secured $2M+ in supported SaaS revenue across all major verticals.- Provided strategic support to Sales for discovery calls, architecture designs to help companies retire legacy systems, improve data analytics, unified customer journeys, and customer experience.- Worked with channel partners, consulting on end-to-end solutioning, positioning, demo, & architecture.- Lead for delivering high-energy, tailored demonstrations that focused on solving specific customer pain points and gaps.- Created simplified call designs, enhanced routing, and consulted on processes for adding new business groups.- Mentored and Coached new Solution Consultants on Pre-Sales best practices, Sales skills and contact center consulting.- Graduate of Genesys Top Gun program for top performers

Waltham, Ma, Us

- Solution Consultant for Cloud Contact Center & Workforce Engagement (Genesys & Alvaria Cloud CX Pre-Sales Certification).- Developed and implemented strategic business consulting offering for Enterprise and Strategic Accounts.- Delivered tailored solution recommendations that align with unique customer strategies and solve complex problems. - Created and negotiated Professional Services Pricing, Proposals, Scopes of Work, & Managed Services agreements.- Lead Architect for hosted private-cloud practice built for Alvaria WFM.

Boulder, Colorado, Us

- Generated $6M in net-new recurring revenue via Pre-Sales support (Averaged 110% to quota) - Presidents club achievement 2018 to 2021.- Technical lead for Enterprise Contact Center & Workforce Optimization Solutions – Enterprise and Strategic Accounts.- Managed business capture processes (RFP/RFQ) for SaaS, PaaS, private-cloud, on-premises technology, and software solutions. - Developed and delivered engaging, dynamic, tailored presentations and product demonstrations across all levels of organizations.- Proactively built ROI and value analysis and operational gap analysis program to show cost reductions & operational efficiencies, through workforce optimization and omni-channel routing.- Lead Solution Consultant for SWAT team for product enhancements working with Engineering, Product Management, and support teams.

Boulder, Colorado, Us

- Global Marketing leader – overseeing product marketing strategy, product positioning, and value messaging for technology solution portfolio.- Drove net-new sales pipeline of marketing generated leads with a value of $20M+ of SaaS opportunities. - Designed and implemented monthly marketing communications materials—videos, newsletters, digital tools, and social media.- Created reporting on the impact of demand creation activities on sales pipeline, revenue and sales cycle length.- Coached Pre-Sales teams to provide solution recommendations based on discovery and industry benefit needs analysis. - Demonstrate and deliver discovery-based product demonstrations for Executive team and influencers. - Developed and led Quarterly Aspect Customer Advisory Board for product enhancement to solve pressing customer needs with Product development and engineering – Improving customer retention by 25%.

Basking Ridge, Nj, Us

- Marketing lead for all operations in western United States for Sponsorships, GTM, Media, and Events.- Developed and executed 40+ events with a cohesive strategy in direct alignment with the Marketing strategy and business plan.- Planned and executed Verizon presence and activities for Super Bowl XLIX in Glendale, AZ.- Planned and executed more than 30 employee award events with 60,000+ attendees.- Leveraged knowledge of the business, customer persona, marketplace, and innovative relevant tools and approaches.- Built and optimized marketing & events Budget to drive new customer acquisition growth, market penetration, and business goals.

Basking Ridge, Nj, Us

- Corporate Sales and Leadership training.- Developed, planned and executed training strategy and content for new-hire to Executive level.- Received certifications in basic, intermediate, and advanced training techniques.- Coached and developed new and existing employees.- Implemented successful rollout of sales methodology to Sales and select Verizon Resale Partners.- Identified performance gaps and implemented coaching and improvement plans.- Developed, planned and delivered ‘Earn The Right’ Sales methodology adopted by all Sales teams, which improved sales by 30%.- Mentored and developed 100+ sales professionals and trainers for career progression.- Trainer of the Year (2012).

Basking Ridge, Nj, Us

I connected problems to solutions, maximized the customer experience. Escalation handling thought-leader. Data product sales leader.

Eagan, Minnesota, Us

Developed and implemented sales training programs for internal teams, distributors nationally.

Tempe, Arizona, Us

I learned a lot about working for a corporation here. Picture doing these things for a living: Event marketing and events in the Action Sports and Young Adult segments. (Formula Drift, American LeMans, Supercross/Motocross, Hot Import Nights). Event planning for CES and SEMA. Building award-winning show cars that have appeared in countless publications and trade shows including CES and SEMA. Product catalog apparel model - because why not? Vinyl sticker guru, graphic design, & sponsorship management. Additional positions held: Marketing Manager, Technical Support/Customer Support, IT Help Desk, Inside Sales Manager, Outside Sales.My favorite achievement was developing an OEM stereo system for the Infinity G35 platform. How awesome was it? I put 10's in the front doors, so there was that. I got to escort the car to Nissan HQ in Japan, where my system came in 2nd place to Bose, so it was still a win.

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

High School Diploma, General Studies

Network Administration Certificate, Network And System Administration/Administrator