Thomas Fraker Email & Phone Number

New Braunfels, TX, US

Remote

First point of contact for any network related event and ensuring each event is brought to resolution and any appropriate remedial work is scheduled and completedServed as primary point of contact for internal teams on complex/escalated technical issues related to the Starry networkMonitored network infrastructure and resolved and/or escalated events in.

San Antonio, Texas Area

• Design, build and implement maintenance tasks on the network.
• Perform an on-going assessment of the network infrastructure that includes over 35,000 network devices. - DDOS mitigation and identification using Arbor Peakflow - Performs bandwidth and device upgrades on IOS-XR.
• Troubleshoot network issues as they arise - Created templates to create additional MOPS to aid in facilitating NOC tasks - Created and QC'd numerous MOPS and provided feedback where needed
• Acted as Liaison in Backbone 2.0 upgrades between NOC and Engineering teams
• Schedules and executes maintenance activities
• Provided daily monitoring of datacenter via system logging (Syslog) viewer and Zenoss. Ensured outages were quickly identified and resolved.

Grapevine, TX

• Key player in implementing IPV6 in DFW datacenter
• Created balanced and fair on call scheduling to ensure that 24x7 coverage of datacenter was maintained. Strived to always take into consideration time needs of fellow Rackers while maintaining company requirements for.
• Has participated in numerous Root Cause Analysis (RCA) procedures. Gave technical insight while providing problem resolution recommendations to ensure that issues will not reoccur.
• Provided training to DCOPS and new hires. Helped create slideshows to ease training and provide visual references. This was critical during the transition of tasks from Backbone tasks to DCOPS.
• Managed quality assurance checks before network upgrades were performed.
• Local liaison for cabling issues between Rackspace and Walker cabling systems for Phase 2 build out, and between Rackspace and USNet for Phase 3 build out

Abilene, Texas Area

• Worked in support of Operation Enduring Freedom and Operation Iraqi Freedom by providing data and voice circuits.
• Maintained base network by maintaining Cisco network equipment and running Cat5 and fiber optic cabling.
• Chief of circuit management office which maintains all circuits on Dyess AFB.
• Writing official for numerous Airmen.
• NCOIC of Tech Control in Oman, Kyrgyzstan, and Iraq when I was deployed there.
• NCOIC of TDC (Theater Deployable Communications) in which I provided leadership for 25 personnel in regards to training to ensure we were deployment ready.

Incirlik, Turkey

• Provided data and voice circuits in support of Operation Northern Watch. In charge of providing reliable communications for all United States military in Turkey.
• Assistant chief circuit management office which maintained all circuits for southern Europe. Authorized service Interruptions coordinator responsible for any circuit maintenance for southern Europe
• Provided Situational reports about the integrity and overall health of our Network
• Supported Operation Northern Watch which was a joint military operation to enforce the no fly zone over Iraq

Schriever, Colorado

Provided direct trouble shooting support to circuits providing high frequency voice data to the Space Operation Centers in support of satellite maintenance for United States Space Command.