Thomas Fraker Email & Phone Number

New Braunfels, Tx, Us

Remote

First point of contact for any network related event and ensuring each event is brought to resolution and any appropriate remedial work is scheduled and completedServed as primary point of contact for internal teams on complex/escalated technical issues related to the Starry networkMonitored network infrastructure and resolved and/or escalated events in real time, escalating when necessary and managing incidents and events to resolutionRemotely supported teams in the field during bring up and maintenance of equipmentMaintained schedule of outstanding, ongoing, and upcoming internal and external maintenanceEnsured network monitoring software is always up to date with recent additions to the Starry Network (configuring, adding new devices, etc)

San Antonio, Texas Area

•Design, build and implement maintenance tasks on the network. •Perform an on-going assessment of the network infrastructure that includes over 35,000 network devices. - DDOS mitigation and identification using Arbor Peakflow - Performs bandwidth and device upgrades on IOS-XR, IOS-XE, NX-OS, and IOS •Troubleshoot network issues as they arise - Created templates to create additional MOPS to aid in facilitating NOC tasks - Created and QC'd numerous MOPS and provided feedback where needed •Acted as Liaison in Backbone 2.0 upgrades between NOC and Engineering teams •Schedules and executes maintenance activities •Provided daily monitoring of datacenter via system logging (Syslog) viewer and Zenoss. Ensured outages were quickly identified and resolved.

Grapevine, Tx

•Key player in implementing IPV6 in DFW datacenter •Created balanced and fair on call scheduling to ensure that 24x7 coverage of datacenter was maintained. Strived to always take into consideration time needs of fellow Rackers while maintaining company requirements for coverage •Has participated in numerous Root Cause Analysis (RCA) procedures. Gave technical insight while providing problem resolution recommendations to ensure that issues will not reoccur. •Provided training to DCOPS and new hires. Helped create slideshows to ease training and provide visual references. This was critical during the transition of tasks from Backbone tasks to DCOPS. •Managed quality assurance checks before network upgrades were performed. •Local liaison for cabling issues between Rackspace and Walker cabling systems for Phase 2 build out, and between Rackspace and USNet for Phase 3 build out •DFW Backbone secondary engineer for high profile customers. •Assisted in planning phase and initial deployment for DFW region NGN project. •Instrumental in the build out of Grapevine datacenter Phase 2 and Phase 3. •Sent to Chicago datacenter to expedite datacenter deployment and train newly acquired staff in procedures for mass deployments. •Lead Engineer for high profile customer rebuild to provide additional bandwidth, redundancy and overall better network stability. Implemented solution separately and then moved customer to new environment during a planned maintenance period •Expanded DFW1 and DFW2 'cloud' networking environment. •Deployed wireless network that provides mobile connectivity to technicians working on the datacenter floor.

Abilene, Texas Area

•Worked in support of Operation Enduring Freedom and Operation Iraqi Freedom by providing data and voice circuits. •Maintained base network by maintaining Cisco network equipment and running Cat5 and fiber optic cabling. •Chief of circuit management office which maintains all circuits on Dyess AFB. •Writing official for numerous Airmen. •NCOIC of Tech Control in Oman, Kyrgyzstan, and Iraq when I was deployed there. •NCOIC of TDC (Theater Deployable Communications) in which I provided leadership for 25 personnel in regards to training to ensure we were deployment ready. •MSDS monitor for 7Communications Squadron. •Primary person for creating schedules and assigning tasks to meet mission requirements. •Maintained and updated encryption devices to ensure that security policies were followed. •Quickly learned and took place in classified readiness and training exercises on a regular basis. •Handled destruction of classified documents within Air Force policies •Was primarily in charge of over 1.5 million dollars of equipment used for deployments.

Incirlik, Turkey

•Provided data and voice circuits in support of Operation Northern Watch. In charge of providing reliable communications for all United States military in Turkey. •Assistant chief circuit management office which maintained all circuits for southern Europe. Authorized service Interruptions coordinator responsible for any circuit maintenance for southern Europe •Provided Situational reports about the integrity and overall health of our Network •Supported Operation Northern Watch which was a joint military operation to enforce the no fly zone over Iraq

Schriever, Colorado

Provided direct trouble shooting support to circuits providing high frequency voice data to the Space Operation Centers in support of satellite maintenance for United States Space Command.