Thomas Frantz Email & Phone Number

Gilbert, Az, Us

Tempe, Az, Us

Strategic Planning: Developed a comprehensive, multi-phase accessibility strategy for Maricopa Community College District (MCCCD), encompassing policy development, accessibility-first design, staff training, and vendor management.Policy Development: Drafted a detailed Accessibility Policy for Digital Forms at MCCCD, ensuring compliance with WCAG 2.1 Level AA standards and promoting inclusivity for all users.Process Improvement: Designed and implemented streamlined accommodation processes, including a centralized system for managing requests, to enhance efficiency, compliance, and employee experience.Risk Management: Conducted thorough risk assessments and developed mitigation strategies to proactively address legal and compliance risks related to ADA and accessibility.Employee Engagement: Actively sought and analyzed employee feedback to identify areas for improvement and implement solutions that foster a more inclusive and accessible workplace.Training and Education: Developed and delivered comprehensive training programs on accessibility and ADA compliance for staff, faculty, and administrators.

• Pioneered two groundbreaking Web Accessibility Generative AI products, setting new industry standards for compliance with global accessibility standards like WCAG.• Provided expert consultation on projects, achieving a 40% improvement in accessibility and a 25% increase in productivity for employees with disabilities.• Initiated multiple open-source AI projects to democratize AI knowledge and promote ethical usage among industry professionals.

San Francisco, California, Us

Strategic Leadership in AccessibilityChampioned Salesforce's Accessibility Drive: Spearheaded the Accessibility Initiative, capturing the 2021 Employer of the Year for Disability Inclusion from Disability:IN. Positioned Salesforce as an accessibility frontrunner, reshaping corporate accessibility standards and practices.Content Creation & Thought LeadershipElevated Accessibility Discourse: Authored pivotal sections in Salesforce's FY21-23 Stakeholder Reports and penned articles featured in Yahoo!, Nasdaq, and AP. Enhanced Salesforce's stature as an accessibility thought leader, amplifying our commitment and influence in the accessibility domain.Campaign Development & Community EngagementDrove High-Impact Accessibility Campaigns: Orchestrated CEO-level campaigns and successfully launched Salesforce's Accessibility Website and Twitter. Garnered 8,000 active users and 3,000 interactions within the first year, significantly boosting community engagement and accessibility awareness.Global Partnerships & Legal ComplianceAdvanced Global Inclusion Efforts: Directed global partnerships with a laser focus on compliance and accommodations, spearheading Salesforce's strides in disability inclusion. Conducted comprehensive assessments, elevating our adherence to compliance with global accessibility standards.Consulting & Guidelines ImplementationCrafted Comprehensive Accessibility Frameworks: Formulated and implemented Salesforce-wide Accessibility PR and Social guidelines. Refined our communication strategies, aligning internal and external narratives with our core values of inclusivity and accessibility.Regulatory Compliance & Strategic PlanningPioneered Global Accessibility and Inclusion: Initiated a landmark partnership with the United Nations, advocating for global sustainability and disability inclusion. Influenced change across 26 countries, underscoring Salesforce's commitment to pioneering accessible and inclusive technologies globally.

Menlo Park, Ca, Us

Risk Management and Regulatory ComplianceInnovative Risk Management Leadership: Led the creation of a cross-departmental risk management system, integrating efforts from legal, operations, and accommodations teams, achieving $11M in annual savings. This strategic initiative secured regulatory compliance in key markets: Italy, Germany, Brazil, and Japan, setting a new industry standard for global accessibility and accommodations.Accessibility Enhancement and Tool DevelopmentAccessibility Tools and Workplace Enhancement: Co-developed an accessibility reporting tool, addressing 14 critical internal tool bugs and over 50 global physical accessibility issues within 60 days. This effort markedly improved digital and workplace accessibility, showcasing our commitment to creating an inclusive environment for all employees.Training Programs and Inclusion InitiativesDisability Etiquette and Inclusion Training: Conceptualized and executed comprehensive training for recruiters, managers, and interviewers, with over 14,000 employees completing the program in six months, reflecting a high satisfaction score of 4.89/5. This initiative underscored our dedication to fostering an inclusive culture and enhancing disability etiquette across the organization.Strategic Partnerships and Industry LeadershipPioneering Industry Standards with Global Partners: Collaborated with Microsoft, Accenture, and Disability:IN to integrate WCAG-based accessibility standards into vendor contracts, influencing widespread compliance. Co-founded an inclusion-based tech consortium with giants like Google and Amazon, tackling global inclusion challenges and exemplifying leadership in corporate social responsibility.Collaborative Efforts and Process InnovationsEnhancing Operational Efficiency: Streamlined accommodation request processes, reducing response times by 35% and leveraging automated systems to boost overall employee satisfaction.

Menlo Park, Ca, Us

San Francisco, California, Us

Strategic Leadership and Team DevelopmentElevated Platform Performance: Spearheaded the Uber Eats and UberEVENTs teams, enhancing platform efficiency by 20% and customer satisfaction by 15% through innovative ideation and testing.Talent Development: Mentored leads and specialists, boosting productivity by 25% and facilitating promotions for 30% of specialists in their first review cycle, exemplifying a commitment to career growth and leadership excellence.Program Innovation and Operational ExcellenceExperimental Products Program: Founded Uber’s Experimental Products program, significantly improving delivery times by 30% and fostering a 20% increase in cross-functional collaboration, demonstrating program management prowess.Incident Response Leadership: Led a 32-member Incident Response Team to a 225% surge in efficiency and a landmark 30-point increase in customer satisfaction, establishing the team as Uber's top support group.Customer Support and Service ImprovementUberEVENT Support Overhaul: Revolutionized UberEVENT's support logic, achieving a 14-point uplift in CSAT, a 57% drop in ticket reopens, and a 40% cut in agent response times, markedly enhancing user experience.Safety, Compliance, and Content ManagementOperational Policy Enhancement: Collaborated on refining operational policies, achieving a 25% boost in implementation efficiency and a 30% reduction in user safety incidents, reinforcing Uber’s commitment to safety and compliance.Enhanced Issue Resolution with Law Enforcement: Streamlined coordination with law enforcement agencies, improving issue resolution efficiency by 50% and ensuring adherence to legal and safety standards.Content Policy Enforcement: Played a pivotal role in content policy enforcement, securing a 90% effectiveness rate through rigorous investigative efforts and demonstrating a strong stance on platform integrity and user safety.

Seattle, Wa, Us

- Directed packing operations in a high-volume fulfillment center- Oversaw up to 250 team members, optimizing workflow and assignments- Implemented innovative employee recognition initiatives and engagement programs- Utilized data analysis for process optimization and productivity enhancement- Drove safety and quality improvements through regular audits and training- Led customer service excellence during peak seasons with zero missed deliveries

Santa Clara, California, Us

- Led initiatives in manufacturing that achieved a 63% decrease in downtime and a 53% reduction in production defects, significantly enhancing operational efficiency.- Initiated and analyzed statistical data for an impressive 20% improvement in overall production quality within six months.- Delivered comprehensive training programs to 150 new hires and engineers, achieving a 15% increase in workforce proficiency.- Created and implemented an employee recognition program that led to a 10% increase in overall job satisfaction and engagement.- Monitored and improved operational productivity, resulting in a 12% increase in manufacturing throughput.- Active involvement in diversity and inclusion initiatives resulted in a significant 20% increase in program participation and a 25% rise in feedback scores.

Washington, Dc, Us

- Led and mentored a team of 20, fostering an environment that saw a 25% increase in self-assessed leadership skills.- Successfully implemented staff incentive projects, which resulted in a 100% morale boost, measured through detailed employee surveys.- Managed the client base and billing for $2.4 million annually with an exceptional 0.1% error rate, ensuring top-notch financial stewardship and service.- Optimized operational processes for a 92% program readiness and utilized a computerized tracker to augment productivity by 36%.- Developed production and customer hour trackers, promoting transparency and accountability with a 100% item-induction success rate.- Provided invaluable mentorship to employees, fostering a supportive and growth-oriented environment that transcended professional advancement.

Washington, Dc, Us

- Led a high-performance team in executing over 500 electronic and physical/dimensional item calibrations annually- Reduced repair turnaround time by 20% by implementing streamlined processes and advanced troubleshooting techniques- Trained and mentored junior technicians, enhancing team proficiency and maintaining a 95% first-time calibration pass rate- Conducted operation and analysis of General Purpose Electronic Test Equipment, applying precision measurement techniques.- Performed cathodic protection monitoring system calibrations for effective corrosion control in offshore structures- Developed user calibration procedures for a new line of medical devices, ensuring regulatory compliance and product integrity- Coordinated with Quality Assurance for the implementation of updated calibration standards, meeting ISO 9001 certification requirements- Participated in continuous improvement initiatives, contributing to increased service delivery efficiency and customer satisfaction- Communicated with suppliers to resolve technical issues, ensuring the availability of parts and equipment for calibration and repair services

Helena, Montana, Us

General PA announcer for between inning sponsor games. Led communications for post-game reports through various media channels both written and online.

Pittsburgh, Pa, Us

Providing customer service in any way possible, auditing registers, Profit and Loss Statements, Schedule Keeping, Inventories, Store Change Overs, and more.

Ma, Organizational Leadership

Bachelor Of Science - Bs, Organizational Management

Bachelor Of Arts - Ba, Political Science And Government

Doctor Of Philosophy (Ph.D.), Industrial And Organizational Psychology