• Built an Okta integration to connect Muzeek with our customers’ SSO provider• Built a Moshtix integration to generate Moshtix events from within Muzeek and have ticket data flow back into Muzeek for reporting and invoicing purposes• Built a Basware integration to allow customers to generate Basware invoices from within Muzeek• Worked with external developer teams and partners building apps and integrations against Muzeek’s public API• Managed and updated Muzeek’s public API - including implementing API tokens• Managed and updated API documentation - including implementing the ability to make secure requests against the public API from the API docs page

• Assisted external developers and partners building apps against Slack’s API/for the Slack app ecosystem• Debugged customer application issues using logs, app prototyping, and documentation• Assisted non-technical agents and other internal teams in answering API/integration-related questions from their customers• Contributed improvements and feedback to Slack's API documentation

• Provided fast and accurate responses to customers via email support tickets• Provided highly visible responses to customers on Twitter from the official Slack Twitter account• Sent one-to-many communications during customer facing incidents on the official Slack Twitter account and the Slack status page• Crafted bug reports for Engineering teams based on validated customer reports• Executed manual QA test cases on multiple systems and environments for upcoming feature releases• Reported on support trends and key customer issues to Product teams

• Responded to all customers support tickets in a timely manner• In charge of rolling out and iterating the onboarding email campaign strategy• Assistant sales rep; executing software demos for prospective customers• Constantly QA tested new features before they were pushed live to our customers•In charge of product marketing. Bi-weekly feature releases are sent out to the customers highlighting the main benefits of the new feature and encouraging users to reengage with the platform. • In charge of developing the customer success program for Muzeek, focussing on developing best practices and processes to help the team scale with company growth, and reduce churn rate

•I worked with the Account Director as the client's liaison with the agency and balanced the input of the various agency departments/suppliers, ensuring it met the client's objectives.•I conducted several client management procedures including management of WIP meetings, preparation of status and contact reports, financial management and reporting.•I managed timely approvals of all content with clients as required.•I understood the client's marketing objectives in terms of sales, market-share, competitor products and how to maximize this in the creative brief.