Thomas Freyer Email & Phone Number

Rockville, Maryland, United States

Rockville, Maryland

Chantilly, Va

Responsible for ensuring a high rate of customer satisfaction through repair, preventive maintenance of 30+ Thermo Aria systems (Comprised of Agilent 1100-1220 pumps/CTC AutoSamplers, and Thermo Quantum Mass Spectrometers) Work independently to verify the performance of HPLC systemsTroubleshoot and resolve service issues from the mundane to difficultIndependently prioritize work schedule of repairs, preventive maintenance, and installationsProvide training and advice to customers and colleaguesConduct "Continuing Education" classes for the client during and after hoursPromote the service team

Columbia, Md

Teaches, manages, and schedules Shimadzu‘s “The Fundamentals of HPLC” and “HPLC Preventive Maintenance’’ classes (Student critique available upon request)Conducts classes of 5 to 50 students, from first time users to seasoned veteransTravels to customer sites to perform training when needed

Columbia, Md

Responsible for the support of a 20-year lineage of HPLC pumps, detectors, auto-samplers, data collection interfaces, and software (Scientific Software Incorporated CLASS-VP Client/Server, Lab Solutions. Running Windows platforms up to Vista)Developed and maintained customer rapport through trade shows, providing comprehensive telephone/e-mail technical support, and trainingHeld steadfast to a 2 hour maximum time frame in customer return callsWorked independently and in a team oriented collaborative environmentCreated procedures and documents outlining maintenance and instrument specifications for internal and external usersTaught and managed class curriculum for “The Fundamentals of HPLC” and “HPLC Preventive Maintenance,” as well as curriculum for customer-specific classes (feedback from students and colleagues available upon request)Collaborated with Service and Software Development departments to provide detailed resolutions for end user’s unique instrument configurationsAssisted sales, field service, and field technical support personnel with instrument specifications and hardware-software problemsMaintained lab instrumentation for demonstration, experimentation, and instruction Maintained current product knowledge through trade show attendance, hardware-software training, and industry publicationsParticipated in the interview and hiring process of potential candidates for in-house and field positionsTrained new hires in Shimadzu’s HPLC product line and conducted orientation

Baltimore, Maryland Area

Serviced immune-diagnostic systems in clinical laboratories in the Baltimore metropolitan areaTroubleshot and repaired clinical analyzers in a high-paced health care environmentResponsible for installation and maintenance of high throughput, random access, chemiluminescent immunoassay analyzers Provided weekend on-call service to Eastern United States

New England

Serviced high-pressure liquid chromatographs, as well as ultra violet, fluorescence, atomic absorption, and nuclear magnetic resonance spectrophotometersTroubleshoot and repaired analytical instrumentation Installed, maintained, and qualified analytical instrumentationManaged a large mobile inventory Trained end users in operation of hardware and instrument control/data collection softwareSolely responsible for servicing New England territoryReceived service excellence award in 2001

Lewis Center, Ohio

Provided computer peripheral configurationPerformed integration of hardware/software into new and refurbished laptop and desktop PCsDeveloped and revised standard operating procedures for integrationPerformed QA and QC protocols on outgoing computer systems

Dublin, Ohio

Retail sales

Baltimore, Maryland Area

Mechanical schematic reading and observed critical tolerancesResponsible for the operation of 4 and 5 Axis Computer Numeric Control milling machinesResponsible for the fabrication of aluminum and stainless steel partsUse measuring instruments to verify tolerances.Utilize and abide by ISO requirements.

Baltimore, Maryland Area

Create via chemical etch and populate printed circuit boards.Custom machining of instrument enclosures.

Mba

Bachelor'S Degree, Electronic Engineering Technology

BSEET