Thomas Gallup Email & Phone Number

Belcamp, Md, Us

Lead strategy to transform and maintain company’s technology footprint, successfully expanding capabilities to support secure remote work structure and build cybersecurity plan to ward off threats to the business proactively. Manage IT team and budget, advise CEO / department heads to gain agreement and monitor evolving requirements as the technology expert. Direct plans that increase employee productivity and collaboration, save thousands of dollars in operating costs, and align with the business’ strategic plan.✦ Modernized company’s network across 6 locations and created infrastructure to support highly productive remote workers.- Designed and implemented new server architecture (Microsoft 365) and wireless infrastructure (VPN), resulting in improved security and reliability, upgraded network bandwidth, and increased efficiency.✦ Improved cross-functional collaboration and intercompany communications by implementing MS Teams and SharePoint. ✦ Led rebuild of flawed Salesforce implementation, leading to successful adoption of CRM system by sales team members and acceleration of new revenue pipeline.✦ Spearheaded flawless implementation of major release upgrade for Infor SyteLine cloud ERP system within 6 months.✦ Implemented monthly cybersecurity training for all employees to instill a security mindset, protect the business’ assets, and prevent phishing, spam, and targeted attacks.✦ Established systems to collect and analyze data and produce reports, enabling executive team to make timely and impactful business decisions.

Seattle, Wa, Us

Initially hired by Hexis Cyber Solutions, acquired by WatchGuard Technologies in June 2016. At Hexis, oversaw all virtual environments hosted by on-premise and in colocation data centers including relocation efforts between data centers (500 virtual machines running on 25+ hosts). At WatchGuard, assigned to build out new server room and map all networking requirements for office and conference rooms after acquisition. Supported customers’ live environments during and post-migration to cloud environment (AWS). Interfaced with development and QA teams to resolve customer issues quickly.✦ Managed IT infrastructures for internal and external users across training, sales demo, engineering, and corporate, monitoring performance, capacity, and utilization and ensuring high percentage of network uptime.✦ Supported Agile project management allowing teams to efficiently adapt to changing requirements, collaborate effectively, and deliver value rapidly by providing necessary tools (Jira and Confluence) for continuous feedback loops, iterative development, and real-time project visibility.✦ Led evaluation and negotiation of software contracts to successfully consolidate licenses, resulting in expense reduction and new tool implementations to streamline workflow and improve efficiency of multiple business processes.✦ Advised executive and legal teams to provide details of Hexis technology and operations to support post-acquisition integration and transition to systems utilized by WatchGuard.

Hanover, Maryland, Us

Partnered with developers to optimize global network infrastructure across 360 sites across NA, EMEA, and APAC. Designed, deployed, and maintained enterprise-level network solutions, ensuring secure, reliable, and high-performance connectivity for business operations. Delivered performance improvements and cost-effective upgrades with high ROI, minimizing outages and downtime.✦ Improved performance and reliability of global systems by supporting local and global load balancers (F5), tiered firewalls within the environment, and routing between 3 data centers to meet production and disaster recovery expectations.✦ Led troubleshooting and monitoring efforts of large-scale networks and met stringent service level expectations.

Meudon, Fr

Oversaw team of junior and associate network engineers across all projects to deliver optimized network performance across 26 locations, satisfying both internal and external customer needs. Defined project scopes, overcame network issues, and reduced error rates due to network congestion and hardware malfunctions. Built relationships with vendors and led contract negotiations to secure pricing for new equipment, services, and maintenance contracts.✦ Managed critical global projects including deployment of Cisco DMVPN infrastructure, AnyConnect VPN configuration, overhaul of corporate headquarters’ infrastructure, and re-cabling of 300+ network drops to corporate server.- Created and deployed network architecture to establish redundant connectivity at 26 locations by deploying MPLS and DMVPN, offering each site protection from single circuit failure.✦ Engineered network infrastructure for new disaster recovery site in an offsite hosting facility and ensured connectivity between all storage devices and virtual clusters.✦ Led high-visibility network and systems integration working collaboratively with Gemalto’s lead manager to achieve post-acquisition design and re-mapping objectives and delivered a stable, unified network aligned with business goals.

Towson, Us

Led change and transformation of company’s technology strategy for 45 users including new VMWare and NetApp systems to support corporate growth. Oversaw office relocation requiring redesign of network infrastructure including configuration and installation of all new core access and POE switches, VPN/Firewall solutions, and Barracuda web filtering.✦ Introduced company to modernized technology solutions to benefit end users and reduce long-term operating expenses.

Supported 120+ users across 2 office locations. Managed and upskilled Level 1 help desk to align technology upgrades with user support needs. Implemented security policy and disaster recovery program.