Thomas Gauthier Email & Phone Number

Member of the hotel’s opening team.Developed and implemented a training program for the Butler position.Instrumental in the establishment of departmental standards and procedures.Supervised a team of room attendants to ensure all guest rooms were serviced daily in an efficient manner while abiding by brand standards.Served as the liaison between the guest and all hotel departments while handling all guest requests.

Experienced several Front Office positions within a deluxe AAA Four Diamond resort, consisting of 867 rooms and suites.Trained new cast members on daily operations within the department.Registered resort guests and handled all guests’ needs with partnership from other resort areas.Handled large monetary transactions on a daily basis.Organized, planned and executed special requests for guests regularly.

Experienced two front office positions: Butler and Hotel Communications Agent.Served as the Acting Head Butler (Supervisor) for the last three weeks of the internship.Demonstrated strong leadership ability and follow-through skills by confronting and resolving all guests and staff issues.Responsible for resolving all guest and associate conflicts while on duty.Created and maintained staff schedules for the upcoming week.

Facilitated recreation classes and events for the resort’s owners and guests.Worked with team members to plan, create and implement special themed events and outings for the resort’s owners and guests.Tracked and ordered departmental supplies.Prepared schedules for department team members on a rotational basis.

As a Resident Advisor, I was responsible for maintaining order and policy on a floor of 45+ upperclassmen residents. I also provided educational, social, and diversity programming for my students, and served as a resource to campus offices.

As a student Desk Clerk, I helped run the front desk of a large residence hall on campus. I was responsible for maintaining order at the desk, checking in and out items to students, answering and directing phone calls, as well as keeping an accurate inventory of items at the desk.

As a ride host for Cedar Point, I was responsible for maintaining safety and order at two large roller coasters (Raptor and Millennium Force). I was also trained in various other departments on property, and help leadership positions in different locations.

As a Dietary Aide I was responsible for preparing and serving food to the residents of the facility. I had to know the difference between several different diet types, as well as special requests for patients by the doctors. I also trained as a cook part time, and was responsible for cleaning and neatness within the kitchen.