AeroLeads people directory · profile
Thomas Gelinas, Mba Email & Phone Number
Data Analyst
at
Turo
1 work email found
@turo.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Data Analyst
Location
Mesa, Arizona, United States
Company size
Who is Thomas Gelinas, Mba? Overview
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Quick answer
Thomas Gelinas, Mba is listed as Data Analyst at Turo, a company with 1753 employees, based in Mesa, Arizona, United States. AeroLeads shows a work email signal at turo.com and a matched LinkedIn profile for Thomas Gelinas, Mba.
Thomas Gelinas, Mba previously worked as Senior Data Analyst at Turo and Senior Analyst, WFM at Carvana. Thomas Gelinas, Mba holds Master'S Degree, Business Administration With Emphasis On Project Management from Grand Canyon University.
Company email context
Email format at Turo
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*@turo.com
71% confidence
AeroLeads found 1 current-domain work email signal for Thomas Gelinas, Mba. Compare company email patterns before reaching out.
Profile bio
About Thomas Gelinas, Mba
I am…Analytical and Creative | I think outside the box to come up with smart solutions to new challenges and embrace the opportunity to live in the gray.A Strong Communicator | My writing, speaking, and presentation skills are clear and effective, helping me connect well with others.Organized and Confident | I am flexible, composed, and able to prioritize multiple tasks and deadlines simultaneously while confidently interacting with individuals across all levels of the organization.A Motivated Self-Starter | I am intellectually curious and goal oriented; I like to solve complex problems and find unique solutions. I invest extra energy to achieve my goals.A Solution-Oriented Team Player | I am united with teammates and follow through on commitments.A Leader | I take initiative to start and drive pace on important projects, playing to the strengths of my team to deliver consistent results.
Listed skills include Customer Service, Microsoft Office, Critical Thinking, Analytical Skills, and 8 others.
Current workplace
Thomas Gelinas, Mba's current company
Company context helps verify the profile and gives searchers a useful next step.
Turo
10 roles
Thomas Gelinas, Mba work experience
A career timeline built from the work history available for this profile.
Senior Data Analyst
Current
Sep 2024 - Present
Data Analyst
Sep 2022 - Sep 2024
Senior Analyst, Wfm
- Build and maintain Tableau dashboards for key, senior level stakeholders across multiple departments within the customer care organization.
- Leverage SQL, Excel, and Tableau to analyze agent time utilization, productivity, and efficiency for 3 contact centers including 5,000 agents nationwide.
- Automated previously manual reports with SQL and Power Query and a virtual task scheduler, freeing up to 6 hours per week of team members.
- Develop short- and long-term forecasting and staffing models to accurately predict contact center staffing requirements and staffing levels and provide recommendations for internal and contractor hiring, overtime.
Nov 2021 - Sep 2022
Intraday Analyst
-Created Intraday Management Framework for Enterprise Contact Centers-Designed future-state WFM/Contact Center reporting and Intraday Management Dashboard-Developed Schedule Efficiency metrics for measuring supply/demand alignment in contact centers-Product Owner for Intraday Proof of Concept-Created schedule optimization tools factoring in multiple.
Sep 2020 - Nov 2021
Scheduling Analyst
-Developed scheduling quality metrics and reporting-Analyzed scheduling processes and made improvements using six-sigma and project management principles-Designed and administrated WFM Scheduling Request database (MS Access)-Created data models and reports using BI technology (QlikSense)
Apr 2019 - Sep 2020
Wfm Scheduler
-Received recognition from executive leadership for outstanding accomplishments in completing the planning and scheduling of large-scale training initiatives for a department of over 5000 employees.-Acts as a subject matter expert in Workforce Management by facilitating leadership training on the Verint Impact 360 tool.
Dec 2016 - Apr 2019
Escalation Specialist
-Designed and built a call tracker for the new role of "Escalation Specialist" using IBM Notes and Excel-Escalation Specialist Call tracker data was used by executive leadership to expand the scope of first line CCA's and improve first contact resolution for policyholders.-Utilized effective communication and de-escalation skills to provide high quality.
Jun 2015 - Dec 2016
Customer Service Coordinator
-Acted as a customer service quality coach for up to 30 CCA's at a time-Coached CCA's in ways to be more efficient in controlling calls and managing their AHT and AWT to meet department goals-Spent time in the classroom assisting in the training and development of new hire CCA's in the Customer Service department.
Nov 2013 - Jun 2015
Customer Service Representative
Feb 2013 - Nov 2013
Team & coworkers
Colleagues at Turo
Other employees you can reach at turo.com. View company contacts for 1753 employees →
KS
Kristen Sommer
Colleague at Turo
Scottsdale, Arizona, United States, United States
View →
NO
Natasha O'Connell
Colleague at Turo
Chandler, Arizona, United States, United States
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RK
Rohit Kamble
Colleague at Turo
San Francisco Bay Area, United States, United States
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AW
Alanis White
Colleague at Turo
United States, United States
View →
JB
Josh Berry
Colleague at Turo
Los Angeles, California, United States, United States
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MH
Mario Haro
Colleague at Turo
United States, United States
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СФ
Сергей Федоров
Colleague at Turo
Miami-Fort Lauderdale Area, United States
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JI
Jacquelyn Ives
Colleague at Turo
San Francisco Bay Area, United States
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VA
Vanessa Abou Saleh
Colleague at Turo
Canada, Canada
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DS
Danielle Stinson, Cpa
Colleague at Turo
Greater Sacramento, United States, United States
View →
Kristen Sommer
Colleague at Turo
Scottsdale, Arizona, United States, United States
View →
NO
Natasha O'Connell
Colleague at Turo
Chandler, Arizona, United States, United States
View →
RK
Rohit Kamble
Colleague at Turo
San Francisco Bay Area, United States, United States
View →
AW
Alanis White
Colleague at Turo
United States, United States
View →
JB
Josh Berry
Colleague at Turo
Los Angeles, California, United States, United States
View →
MH
Mario Haro
Colleague at Turo
United States, United States
View →
СФ
Сергей Федоров
Colleague at Turo
Miami-Fort Lauderdale Area, United States
View →
JI
Jacquelyn Ives
Colleague at Turo
San Francisco Bay Area, United States
View →
VA
Vanessa Abou Saleh
Colleague at Turo
Canada, Canada
View →
DS
Danielle Stinson, Cpa
Colleague at Turo
Greater Sacramento, United States, United States
View →
6 education records
Thomas Gelinas, Mba education
Master'S Degree, Business Administration With Emphasis On Project Management
Grand Canyon University
Bachelor'S Degree, Applied Business Analytics
Grand Canyon University
Business
Rio Salado College
Business
Chandler/Gilbert Community College
Mechanical Engineering, Information Technology
Arizona State University
Applied Business Analytics
Grand Canyon University
FAQ
Frequently asked questions about Thomas Gelinas, Mba
Quick answers generated from the profile data available on this page.
What company does Thomas Gelinas, Mba work for?
Thomas Gelinas, Mba works for Turo.
What is Thomas Gelinas, Mba's role at Turo?
Thomas Gelinas, Mba is listed as Data Analyst at Turo.
What is Thomas Gelinas, Mba's email address?
AeroLeads has found 1 work email signal at @turo.com for Thomas Gelinas, Mba at Turo.
Where is Thomas Gelinas, Mba based?
Thomas Gelinas, Mba is based in Mesa, Arizona, United States while working with Turo.
What companies has Thomas Gelinas, Mba worked for?
Thomas Gelinas, Mba has worked for Turo, Carvana, and State Farm ®.
Who are Thomas Gelinas, Mba's colleagues at Turo?
Thomas Gelinas, Mba's colleagues at Turo include Kristen Sommer, Natasha O'Connell, Rohit Kamble, Alanis White, and Josh Berry.
How can I contact Thomas Gelinas, Mba?
You can use AeroLeads to view verified contact signals for Thomas Gelinas, Mba at Turo, including work email, phone, and LinkedIn data when available.
What schools did Thomas Gelinas, Mba attend?
Thomas Gelinas, Mba holds Master'S Degree, Business Administration With Emphasis On Project Management from Grand Canyon University.
What skills is Thomas Gelinas, Mba known for?
Thomas Gelinas, Mba is listed with skills including Customer Service, Microsoft Office, Critical Thinking, Analytical Skills, Microsoft Excel, Customer Focused Service, Team Building, and Data Analysis.
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