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•Direct staff planning processes for multiple business areas and functions, analyzing both short and long term scheduling, capacity planning.•Implement and maintain real time workforce management processes for multiple programs, physical locations.•Anticipate future business changes and challenges and proactively develop and implement new or revised plans to remain at the top of our competition.•Stay current on industry practices and issues, assessing and communicating their potential impact on the business•Provide support and partnership to the Operations Team managing overtime, requisitions and open positions.•Ensure alignment on priorities and direction by partnering with other departments and leaders to support Medical Clinic, Acute care services, and support functions.•Serve as the business owner for all scheduling, recruiting and workforce related tools.

Manage the operation of a 2.5+ million dollar, stand alone LensCrafters locationAnalyze business trends and develop new, innovative sales strategy to drive profitability, gross sales and manufacturing excellence.Complete P&L responsibility, to ensure maximum profit for my location.Hire, train and develop a sales and manufacturing team to deliver all key company initiatives, while building a solid client base for years to come.Serve as Regional Recruiting Ambassador for North Orlando, Daytona, Jacksonville and St. Augustine markets.

I worked with a team of 7 off site freelance writers and 5 in house telemarketers to create a campaign to gain new clients, retain our existing client base, and generate sales for a web based business.

Controlled all aspects of store level human resources, cash over short, bad debt, check & credit fraud and customer service.Led a team of 15-20 associates--including three in supervisory roles--in front end operations, in store pick up, phone in sales and the return exchange process. Created a successful culture of selling GSBTP (extended warranties) at the check out lanes, and provided feedback to associates on the floor around missed sales opportunity.Assisted with Loss Prevention functions.

Responsible for the recruitment, training and development from anywhere between 50 to 75 associates in a big box retail environment that generated $30 million in revenue annually.Helped manage store profitability, P&L reports, shrink and cycle count processes. Created and maintained a culture of customer service and sales success, which showed in monthly results.Served as a community liaison for several different consumer groups, and non profit projects in our store's community.

Grand opened a location in an emerging market.Oversaw all Geek Squad operations in store and in the field for my location. Managed & directed a team of 7 in store agents, and 5 field agents. Was responsible for training 80 to 105 associates in sales strategies and tactics for effectively selling Geek Squad Services & Extended Warranties (GSBTP).Directly responsible for departmental P&L, hours management, recruitment and development of new associates & overall store N.O.P.

Managed both the Entertainment & Technology Departments over the course of my time at Circuit City.Responsible for the recruitment, training and development from anywhere between 50 to 75 associates in a big box retail environment with revenues ranging from $15 million to $45 million in sales annually.Helped manage store profitability, P&L reports, shrink and cycle count processes. Was a key part of the "firedog" brand launch in my districts, and served as a peer leader in helping develop sales strategies in the computer department to help drive profits and brand awareness.Took part in two store grand openings & was asked to be a member of the District Learning Center, which served as a platform for all of the companies emerging business ideas.