Thomas Glass Email & Phone Number

Goochland, Virginia, United States

Richmond, Virginia

Richmond, Virginia Area

• Independently managed project to salvage 20+ non-working PC’s to become operational by upgrading hardware
• Successfully completed PC image rollout project for Windows XP, Windows Vista and Windows 7
• Consistently assist staff with the installation, configuration and rollout of PC’s on the Catholic Diocese of Richmond domain server
• Accurately ensure desktop computers interconnect seamlessly with systems including file servers, email servers, computer conferencing systems, application servers and administrative systems

Midlothian, VA

• Successfully assisted offsite IT Department with updating Windows XP to Windows 7 for all employees in local office
• Maintain the switches and routers in the server room adding or removing employees on the network as needed
• Support staff daily with troubleshooting IT related issues
• Effectively communicate with lenders, brokers and clients, consistently responding to phone/email inquiries within 24 hours of receipt
• Prioritize customer service to ensure client satisfaction
• Troubleshoot, coordinate and follow up to resolve any notary errors and/or omissions

Richmond, VA

• Supervised and assigned daily tasks for a team of 2 associates in Quality Control Department
• Immediately resolved conflicts as they arose, assessing and prioritizing workload for team
• Meticulously audited closed loan packages for completion, assuring accurate files
• Managed and maintained effective departmental workflow

Richmond, VA

• Executed trades with third party Hedge Funds, Managed Futures, Limited Partnerships, Offshore Funds and Private Equities
• Coordinated with trust administrators and fund companies to get necessary paperwork signed in order to complete transfers/re-registrations
• Provided team support, training and direction during peak processing periods including addressing and resolving complex processing issues
• Maintained consistent follow up to ensure transfers/re-registrations were completed in a timely manner
• Cross trained on other jobs in the unit to provide back up and assist supervisor as needed

• Communicated with multiple Wachovia business channels to process re-registrations and transfers for alternative investments
• Appointed as departmental representative to handle all Limited Partnership processes and inquiries for one of Wachovia Securities largest sub-firms, VSR Financial
• Facilitated a 4­week training pilot program for Wachovia's offshoring company, Genpact
• Successfully trained new staff on the day­-to-­day tasks associated with Limited Partnerships

Richmond, VA

• Closing Manager
• Managed all aspects of the department including overseeing a team of 4 settlement officers closing 350 residential mortgage loans per month
• Led team to be the top ranked branch (of 16) for closings and revenue since January 2005
• Ensured consistent and open communication with mortgage brokers, underwriters, lenders, real estate agents and clients to facilitate timely completion of real estate transactions and promote future referrals
• Addressed and initiated appropriate resolutions to conflicts that arose during or after the loan process
• Coordinated interaction between Funding, Closing and Final Policy Departments to ensure accurate and timely completion of real estate transactions