Glenda Thomas Email and Phone Number
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Dedicated, solutions-focused Voice Communications Professional who drives projects across a wide platform of technologies. Ability to communicate effectively with external and internal customers while maintaining overall corporate vision. Adept in managing enterprise-wide telecommunications systems. Proficient in product design, implementation and operational support. Experience on diverse, cross-functional teams supporting multi-facility, multi-vendor projects. High integrity with strong focus on customer service and business goals.Specialties: Avaya Communications Manager S8700, Call Vectoring, Expert Agent Selection, Call Management System, Definity G3si/G3R, Intuity/Audix Voice Mail, PBX to Cisco VoIP migration, Genesys Call Center (GCC), Video Conference Solutions, Audio Conference Solutions, Service Management, End User Training
Collier County Supervisor Of Elections
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Customer Service RepresentativeCollier County Supervisor Of Elections Apr 2021 - Present
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Telecommunications AnalystLynx Services Dec 2012 - Apr 2021
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Sr. Telecommunications EngineerSwiss Re Jun 2006 - Dec 2011Bonita Springs, Florida*Local project manager for Cisco VoIP roll out (Americas offices)*Design, implement and support telecommunications infrastructure (Avaya, NEC, Nortel, Cisco Unified Call Manager) for all Americas branch offices*Order and support POTS, DSL, T1, ISDN PRI, DID, DNIS, Toll Free services*Carrier and hardware support contract management*Monitor and resolve help desk tickets*Invoice reconciliation and support annual budget process*Business Resumption evaluation and implementation -
Program Manager, TelecommunicationsGe Insurance Solutions/Erc May 1994 - Jun 2006Overland Park, KsJune, 2006 Swiss Re acquired GE Insurance Solutions*Consult with management, design, implement and support Avaya telecommunications systems for Headquarters office and US branch offices*Order and support POTS, DSL, T1, ISDN BRI/PRI, DNIS, DID, Toll Free services*Support Video Conference infrastructure and call setup*Issue orders and maintain records for calling cards, corporate pagers and cell phones*Analyze and process telecommunications invoices*Support annual budget process*End user training
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Voice Communication SpecialistUmb Bank May 1991 - May 1994Kansas City, Missouri Area*Install, move and modify Avaya PBX, voice mail, call accounting hardware and software*Issue orders with carrier for POTS,T1, ISDN PRI, DID, Toll Free services*Work with end user and carriers to manage break-fix tickets*Analyze and process telecom invoices for payment -
Telecommunications System AdministratorBass Pro Shops 1982 - May 1991Springfield, Missouri Area
Glenda Thomas Skills
Glenda Thomas Education Details
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Central
Frequently Asked Questions about Glenda Thomas
What company does Glenda Thomas work for?
Glenda Thomas works for Collier County Supervisor Of Elections
What is Glenda Thomas's role at the current company?
Glenda Thomas's current role is Customer Service Representative at Collier County Supervisor of Elections.
What is Glenda Thomas's email address?
Glenda Thomas's email address is gl****@****aol.com
What is Glenda Thomas's direct phone number?
Glenda Thomas's direct phone number is (270) 744*****
What schools did Glenda Thomas attend?
Glenda Thomas attended Central.
What are some of Glenda Thomas's interests?
Glenda Thomas has interest in Golf, Boating And Fishing.
What skills is Glenda Thomas known for?
Glenda Thomas has skills like Telecommunications, Vendor Management, Avaya, Call Centers, Management, Itil, Disaster Recovery, Video Conferencing, Project Management, Infrastructure, Voice Mail, Isdn.
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Glenda Thomas
Owner At Nceptive,Member Of Massachusetts Rare Disease Advisory Council,Mgfa New England Myasthenia Gravis Support Group LeaderFramingham, Ma2yahoo.com, nceptive.com -
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Glenda Thomas
Ceo Of Electra Grid Solutions Llc | Strategist | Dei Advocate | Chief Principal ConsultantBirmingham, Al4yahoo.com, alabamapower.com, southerncompany.com, southernco.com -
1uranerz.com -
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