Thomas Leung Email & Phone Number

California, United States

San Francisco, Ca, Us

•Business Partner for Cost to Serve departments for HC, budget, initiatives.•Daily/Monthly Company GMV and Take Rate forecast •In-depth league, funnel analysis•Collaborate Monthly investor updates for CEO•Due diligence/Quarterly board updates

San Francisco, Ca, Us

Report to VPF, CEO & CFO

San Francisco, Ca, Us

San Francisco, Ca, Us

-(September 2020) Pilot launch of Gametime “Play” mode with content creation and lead Gaming Ops division

San Francisco, Ca, Us

San Francisco, Ca, Us

Gametime is the fastest growing digital ticket and event access startup and was named the 3rd Fastest Growing Company in the country, achieving an astounding 34,000% growth over the past 3 years."Fastest Growing Consumer Company in the USA" - Inc 5000 (2017)“Fastest Growing Ticket Company Ever” - Business Insider (2017)“Best Event App” - 2017 Appy Award “Best in Mobile Fan Experience” - Sports Business Journal (2017)

Santa Clara, California, Us

-Provide In-Game remote support to Levi's Stadium e-ticketing process, Stadium Policies, In-Game experiences and investigation of App deliveries-Supporting all needs of Management, Account Executives/Representatives, and Ticketing Specialists-Providing customer service for tickets, seating and schedule inquiries-Fulfilling 49ers, Levi's Stadium events, Super Bowl 50 Tour and Museum ticket sales-Conducting Fraud Analysis on invalid, mobile, and Ticketmaster/Third Party Tickets for events-Verify the process of all sales orders for 49ers'​ SBL holders -Perform work on 49ers SBL ticketing database, Archtics, and CRM solutions to support ticket sales, services and operations-Assist with incoming 49ers'​ (SBL) Season Ticket Holders inquiries with will call, ticket exchanges, Levi's Stadium mobile app tech support, parking passes and ADA accessibility

Santa Clara, California, Us

Santa Clara, California, Us

-Spreading awareness and promoting Levi Stadium's fan-friendly mobile-app-Providing tech support for the mobile-app such as the In-seat delivery and Express pick-up during events-Providing customer service during events in the "501 Club"​ and different access points-Serve as personal liaison and manage access control during private events -Help consult with VenueNext on Levi's Stadium App to improve user interface experience-Work with Ticket Operations Remote Box Offices to manage ticketing entry issues with Tickemaster's Archtics'​ ticketing system and third party tickets (Stubhub) by ensuring guest's entry to the Stadium

Plano, Tx, Us

Nearly a decade of experience at Cinemark, I started off as a floor staff and quickly ascended up to be an Assistant Manager by the age of 18. I became accustomed to receiving more senior responsibilities such as managing day-to-day operations to being the lead customer service manager. I personally enjoy developing a pipeline for management by diligently training new hires, and developing them into versatile staff members that can sub in at any Cinemark location and knock it out of the park. Furthermore, I've personally taken the initiative to track weekly financial reports such as ticket sales, attendance, and payroll to help with future forecasting. Often times I would consult with my General Manager on specific showtime listings that would fit the demographics of each film. I'm proud to be involved with six straight years of 90% audit scores, and exceeding our Theater Concession Per Cap each of the last five years consistently. - Increased SB per cap from $2.55 to $3.12 (80+% Growth) in span of 8 years- Consistently surpass 100k+ attd (3 screen theater) for the last 6 years- Created a payroll tracking hub to help with deliberating film assets and furthering film lifespan (if needed)- Certified Crowd Manager- Manage day-to-day Theater Operations- Produce attendance forecasts based on weekly tracking reports and analysis- Manager and staff scheduling obligations- Conducting interviews and training versatility to staff members- Provide input and mediate staff reviews- Provide consistent and superior customer service

Oakland, Ca, Us

-Maintain access control on private events during game days-Set-up and breakdown of event equipments-Serve as liaison/point of contact for parties of up to 1,000 for pre-game private events-Communicate with Ovations vendor for catering services during private events

San Francisco, Ca, Us

Squad Network is set to revolutionize the world of sports social networking and soon to be one of the largest.https://angel.co/squadhttp://www.teamworkonline.com/sports/#!/squad-sports-network/trending

Pebble Beach, California, Us

I had the wonderful opportunity to be selected as one of 30 SJSU Special Events Management Team interns. Pebble Beach Company trained me vigorously on the essence of customer service and how to manage my own Food & Beverage tent. At the 2014 AT&T Pebble Beach Pro-Am, I was managing 15+ volunteers at the Monterey Peninsula Country Club private golf course. I was tested to on maintaining a safety stock of inventory each day of the tournament. On the last day of the tournament, I was given the opportunity to assist in helping the Grey Goose Lounge and the "Triangle" tent on the Pebble Beach Golf Course, giving me valuable experience in preparing for crowds of over 30,000+. Recently, I worked at the 7th Annual Pebble Beach Food & Wine Event in April (2014) as a Banquet service staff. I received a different type of experience, banquet service experience serving over 20 tables containing celebrity chefs and TV personalities such as Andrew Zimmern and Food Network Chefs. The Food & Wine Event was truly once in a lifetime experience for me.-Set up and break down of tent equipment -Managed 15+ volunteers as MPCC 4th Hole F&B Manager-Assisted in Grey Goose and Triangle tent serving to crowds of over 20,000+-Updated and tracked inventory dailySJSU Special Event Management Team Intern-Solicited donations and sponsors for food and beverage department-Budgeted and assisted in planning out meals for SEMT teamBanquet Service Staff (April - 2014)7th Annual - 2014 Pebble Beach Food & Wine Event

Kansas City, Mo, Us

Being a member of Alpha Phi Omega gave me the opportunity to take on leadership roles and serve on the Executive Committee for two terms. I took the opportunity to test my coordinating experience by being Basketball Chair planning and managing three basketball tournament culminating 70+ players each year. I also assisted in coordinating and planning a couple volleyball tournaments to help build an all-around experience in planning events.Fall '13 & Spring '13 - Executive CommitteeFall '13 & Spring '13 - Historian Spring '12, '13, '14 - Basketball ChairFall '12, '13 - Volleyball Chair-Preserve and present current and past history of chapter-Videography - develop and implement video concepts revolving around the idea of delivering a certain important message-Photography - capturing special and monumental moments for the chapter-Served on banquet committee twice-Videography - have done numerous dedicated videos-Served as Basketball Chair-Planned and coordinated Basketball tournaments three times for over 80+ people-Assisted in planning and coordinating Volleyball Tournaments twice

Being an intern at the Timpany Center gave me the opportunity to help plan and coordinate their annual Aquathon fundraiser. My duties involved working one-on-one with three Scholarship recipients to help achieve their individual goals whether it was weight loss, muscle gain or improving blood circulation. By taking classes taught by certified professionals, I was able to help plan daily lessons with my recipients with my co-interns. Classes included teaching seniors on mobility, exercises on land and water, and how to manage recipients with dementia. Upon planning the lesson plans, I had to keep track of the progress of my recipients and develop case studies upon them for the Timpany Center to evaluate.-Served on marketing and operations committees-Worked one-on-one with three Scholarship recipients to achieve their goals-Assisted in planning and coordinating fundraiser for Aquathon.-Provided personal training and therapy with 3 recipients-Developed case studies upon recipients-Dementia trained

San Jose, Ca, Us

As a member of the Blue Crew, I volunteered to greet and welcome arriving fans during games and assist in directing fans to their appropriate seating areas. I also helped in distributing marketing materials to fans. Blue Crew Member gave me my first live stadium event experience which sparked my passion in working for sporting venues.

Bachelor'S Degree, Kinesiology - Sport Management | Minor - Business

Education record