Program Manager/Business Development
Dublin 2, Ie
Promoted to manage highly visible engagement with The Aerospace Corporation account, the nation’s premier system engineering and architecture services organization for military and national security space systems, launch systems, and launch and ground support infrastructures. Oversaw multiple simultaneous projects using standard methodologies to manage resources, timelines, budgets, change and risk. Accountable for overall success of each project from initial needs assessment and design through implementation, testing, support, training and customer satisfaction. Assisted in analyzing existing business processes and developing improved business workflows. Liaised effectively between executives, vendors, subcontractors and technical staff to define business needs, develop system specifications and overcome obstacles. Managed a team of ~45. Notable Accomplishments:- Exceeded goals and targets resulting in a high level of customer satisfaction and loyalty. Received Client Satisfaction Rating of 5 out of 5.- Successfully managed sales of approximately $3.0M annually.- Recognized for diplomatically driving consensus to halt major project with significant cost overruns and missed deadlines resulting in saving client ~$600K.- Managed ~40 personnel in major SAP 4.6B upgrade that included implementing new SAP GUI, retrofitting +300 programs, implementing 3.1, 4.0, 4.5, and 4.6 enhancements, upgrading and testing 250 plus business processes in Finance, Materials Management, HR Payroll, and converting all data. Notably delivered project at 10% under budget.- Collaborated with Change Management Team to revamp processes including creation of training materials, training delivery method, schedule, and measurement of results, notably resulting in little to no issues in Post Production. - Implemented new SAP Business Warehouse capabilities providing client with detailed, accurate, and timely reporting capabilities.