Head up telent IT and Cyber Security PMO function with line management responsibility for IT Project Manager, Assistant Project Manager and Apprentice Project Manager. Continued to develop project initiation processes and develop close working relationships with the business, ensuring customer satisfaction. Overall responsibility for ensuring IT and Cyber Security portfolio delivered to budget, time and scope. Developed project framework to be followed by all project managers including identifying a project's size and applying an appropriate toolset to manage that project. Continued to take on Programme and Project Management responsibilities for key business projects.• Programme management included: - Wi-Fi and LAN refresh programme across entire estate including implementation of Software-Defined Access and development of LAB infrastructure.- Transition of Network service from current provider into newly establish network function within team. Supporting and implementing tender process for third party requirements of new offering.• Project Management included:- Rollout of industry leading site booking tool in reaction to Covid-19 and business shift to agile working across entire estate (34 sites).- Launch of Cyber Awareness Programme to simulate typical attacks and provide colleagues with additional training where required. - Design, Implementation and rollout of autopilot (including new PKI infrastructure and NDES server) for building Windows PCs and embedding within BAU processes.

Head up telent IT PMO function with line management responsibility for IT Project Manager and Assistant Project Manager. Responsible for establishing project initiation processes, forming a project board to approve business initiatives prior to projects commencing, pipeline and resource management for all projects and teams within IT. Responsibility for ensuring projects are delivered to budget, time and scope. Take on Programme and Project Management responsibilities for key business projects.• Programme management included: - Data centre migration programme taking a legacy solution into a number of modern cloud solutions. Programme consisted of 15 individual projects and delivered on time and to budget within 5 months despite 12-month initial projection. - Windows 10 refresh programme from project tender and scoping, through design and setup, into rollout for 2800 users across 20 sites through UK and Ireland. - Contract separation from ICT supplier to bring desktop and workplace services in house. Including migration to O365 E5 from on-premise solution for 2800 users, establishing a new service desk solution within the business and TUPE transfer of existing desktop engineers.• Project Management included:- Cutover from MobileIron to Microsoft Intune Mobile Device Management for 2744 mobile phones and tablets. - Emergency response to collapse of Carillion and onboarding of approx. 500 staff across 10 locations, each requiring a laptop and mobile device, with 24 hours notice. - Response to Covid-19 including monitoring of solutions, establishing new processes for onboarding/offboarding without and facilitating deployment of solution for booking site visits.Formed part of Out-Of-Hours management Rota, providing support for Priority 1 and Priority 2 incidents outside of core business hours.

Project Manager working to deliver infrastructure and application deployment projects within the NHS Healthcare account. Key Responsibilities included: - Create and implement project proposals, project estimates and project initiation materials including project definitions, schedules, budgets and objectives for numerous projects running in parallel. Adhere to the organisations project management framework and attend regular project governance checkpoints.- Manage project costs, schedules and quality of delivery through regular status reports to ensure that all objectives are met. - Manage supplier relationships to ensure that their deliverables meet the defined requirements, cost & quality tolerances and guaranteeing that they are delivered within agreed timeframes. - Identify, assess and take ownership for the communication of risks and issues, ensuring appropriate measures are put into place to mitigate and resolve accordingly.- Interface with team members, stakeholders and suppliers to manage changes to the project scope which may impact technical & business requirements, schedule and cost. Ensure that the appropriate change control process is followed to confirm that any deviance from the baseline is correctly documented and approved by project board.- Ensure that all amendments to production environments follow the company’s request for change process and present to the change board for final approval before go-live.- Manage global project team members to ensure communication and understanding of deadlines, assignments and objectives.- Ensure that projects are appropriately closed and subsequent reviews, including lessons learned, are conducted and documented for future learning.

Project Manager working to deliver software and application projects within the Automotive industry for a portfolio of market leading vehicle manufacturers. Key responsibilities included:- Line management responsibility for the Product Support/Testing function of the business.- Management of the company’s IT portfolio.- Critically evaluate information gathered from various sources to aid the identification, scoping and design of the IT solution with consideration for both current and future requirements.- Work closely with the development team to provide vision/creative input, remove blockers and provide the ongoing support required to ensure that projects are delivered on time and on budget.- Responsible for creation of user stories, burn-up charts and adopted the role of scrum master for daily scrums and fortnightly planning meetings.-Manage the day to day project management in terms of project and scope, review deliverables prepared by the team, apply project management methodology and provide project stakeholders with regular updates in regards to development progress and project costing/timescales.- Heavily involved in pre-sales activities including the creation of project impacts, client proposals and ROI models to support sales, as well as defining a business case process for the company to establish whether projects are pursued.- Established post-implementation checkpoints with clients to review how solutions have been received, identify enhancement opportunities and attempt to access additional revenue for the business.

July 2012 - September 2013, IT Product Support Analyst- Management of small projects, for both internal and external clients, from inception through to delivery.- First line product support for global IT applications.- Develop effective working relationships with clients and obtain high levels of client satisfaction.- On-going support and administration for the companies IT solutions portfolio.September 2011 - July 2012, Research and Market Intelligence Analyst- Design, implementation and end-to-end management of nationwide, price-benchmarking activities. - Call centre management, liaising with local recruitment agencies and universities, to ensure that our temporary staff were able to meet the high standards our clients expected. - Project management for a number of European, telesales initiatives. Responsible for ensuring that a number of key KPIs and deadlines were achieved. - On-going support and administration for numerous European/domestic mystery shopping programmes. - Organisation of customer focus groups for marketing leading, vehicle manufacturers.